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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy as 1 2 3! I love how easy it was to book a ticket and how quick they responded with my ticket information.
Very fast and I got the tickets in the cheapest price
I booked two tickets for flights on smartfares the price of each ticket shown on the website was in Canadian dollars was 506 each. I should have been charged 1012 total for the tickets. I also paid extra 48.99 Canadian dollars for payment protection for cancellation within twenty four hours. My credit card was charged 1155 dollars. I immediately wrote them about overcharge. They deliberately replied after 24 hours so that I was not able to cancel the flights. I wrote them repeatedly but no response. They are scammers and price shown on the website is misleading and the customer service is also poor. I would never book with them. I felt cheated by smartfares and won't recommend anyone.
This is my first time booking through this website. It's seen easy to book but not sure how it going. And not sure what should I have to do next about the flight
Ticket prices hiked and I had to pay much higher than other tickets available
I received confirmation and was charged for my ticket. The evening prior to my flight I attempted to check in but airline had no record of my ticket. I contacted smartfares and they told me I needed to pay triple the amount I had initially booked the ticket for as prices had gone up. I refused and they told me I could cancel for 80USD fee which I also refused. I was fortunate that I could still book the ticket through an alternate company at the same price and contested the charge with the merchant who processed the payment for me. The customer service was non existent and was identical to a scam provider where my refusal to pay more met an offer for a refund with fees, when I refused that I was offered to pay more for the ticket. We went around and around in circles until I concluded it was a scam and booked an alternate ticket and contested the charge.
Kind of frustrating at the beginning. All ended well.
Booking first time with Skiplagged. Good discounts.
Very fast, intuitive and simple experience. Good information about all the options.
Muy bien por ahora todo ok. No he tenido problemas.
Muy bien por ahora todo ok. No he tenido problemas.
Muy bien por ahora todo ok. No he tenido problemas.
Was really easy to book my flight! Tx... I definitely recommend it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members