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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It's is very fast I like it I don't have a experience yet because I'm a first time to used smart fare but I think I'm gonna like it
Smartfares sold me a ticket at a high price, they said that I will get confirmation that the airline accepted the schedule and the price within 24 to 72 hours. When the confirmation came, of course I was told that if I wanted the same ticket and itinerary it would cost me $300.00 more. That is an irresponsible market technique and immoral also since we all need to travel for the Holidays. The worst thing is that because they take a long time to refund my money (10 days or more) I cannot purchase another flight somewhere else and when I finally get the money, it will be too late to purchase a decent flight thanks to Smartfares. I guess my friends and followers on Facebook will like to know about my experience buying a flight with Smartfares and of course, Google reviews.
Horrible experience, they publish a price and in the end they do not respect the price offered and raise the price up to 25%
Overall very satisfactory experience. Moving with latest technology.
It was definitely a good deal compared to other booking platforms. But the customer service tried to sell me baggage for 150 dollars and said that my ticket doesn't even include hand luggage. But when I received my booking and checked on the airline website, I actually had even 23kg included.
Been good experience we been doing good communication and support customer's respect and help good thanks
Cool it was nice had a good time it was cool it was nice and cool it was good cool and nice
C'était simple, rapide et professionnel
J'espère que j'aurai ma place côté fenêtre auquelle j'ai payé plus
It was an easy process! I booked then was ready to go! Really good follow up too.
Спасибо большое, очень нравится ваша оперативность и качество сервиса, особенно приятны цены на авиабилетов так как часто приходится покупать билеты.
Easy to make a reservation and customer service representative addressed my concern.
Cheap flights were quickly approved. You need to be careful on the selection page to tick or until what you want (eg preferred seating) but I had no issues
I had problems with my card at the time of purchase and asked for my reservation status, they did not take long to give me an answer
*******278.
I call this Numbers many time to request a refund about the charge of seating fee. They did not help me. They just hang up with out any reason.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members