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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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First, price was showing in dirhams 7600. 27 aed (2110 usd) and when deduction price deducted 8000. 27 which there is 400 aed more so as long ur deduction with usd don't write fake aed amount, my son has letter wrong in last name they told me to pay 384$ to change although ticket for baby is 160$ and after debate changed free same like Qatar airways itself
Waiting for my flying ticket, waiting for it as much faster as can
Good Price and Accurate information. Quick and very competitive rates.
Pretty straightforward booking. Much easier than the other sites.
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My experience is based done how I managed to book with you people without any delay, no stress, and within a short period of time, I received my confirmation ticket, am super happy with that
Everything is very comfortable and very good
Very fast thanks to the staff
I have purchased air tickets from SmartFares a few times and always been happy with convenient and easy booking. Never had a problem.
Most importantly, I have chosen SmartFares because it offered the lowest price for the flight I needed.
Good experience. Very easy to make the booking and good prices
Pretty easy to use, not that much questions were asked
Well, I was a bit frustrated because Customer Service told me that my reservation was put on-hold due to lack of tickets and Customer Service proposed me to by more expensive tickets which were available at that moment. Extra cost was about 40 USD. I didn`t accept this changes in fare and decided not to go ahead with SmartFares. Lately I received notification from my bank that the ticket cost was blocked on my account and I immediately contacted to Customer Service who told me that tickets issued and they told me that they are going to send it to my email. So, tomorrow I`m going to fly with this tickets hopefully)
I have only received the booking info. Pls send me the ticket at the earliest
Hi, the ticket was more expensive (I was charged more) than what I reserved on the website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members