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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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24/7 but when calling noone is reachable...worst case...then they call hours later, its no more funny
This is a very bad service they make a calculation showing that I should pay and I found my credit card charged 25 euros more.
At first I thought my booking was secure but I received an email that said my booking was unconfirmed, after your agent Robbie tried to upsell me we agreed to settle on the amount charged and I confirmed payment via my bank
Busque a traves de la pagina para comprar un boleto. El boleto no fue emitido ya que incremento el precio. Envio un correo diciendo que porcedieran a emitir. Me responden que debo de escrir nada mas "Si acepoto", lo hice y me vuelven a aindicar que escriba nada mas si acepto. Cada vez que di el acepto me descostaron 130 dolares. Y no hay manera de reclamar la diferencia. Esto se reflejo en mi cuenta.
De mi lado, hare advertencias de esta mala practica de la empresa.
Two days after booking the ticket, I get a call to pay extra $300 for the tickets to get confirmed, else I don't get the ticket I've chosen
They booked me onto a flight and within 2 minutes of paying I received an e-mail saying there was no seats on the flight and I had to call to choose new ones. The only offers they had for me was £50 for a refund or a seat two days later for £200 more. They are simply scamming you out of more money by booking you onto flights with no seats and subsequently offer you ludicrously expensive alternatives. Do not book with them.
Smart fares knows how to get the job done, quick and easy. Flight secured!
It was very confortable, becouse i was needing to get a ticket, so smarfares help my with my plan, i'm very happy
Nunca confirmaron la reservación es una pérdida de tiempo encontré los boletos es una página distinta
Its was first time I use smart fares and its was very comfortable to book. Best price and best choices to the users. I recommend to everyone you are looking good platform to prepare your trip.
It was smooth. My booking was done in a few minutes. The website easily shows all the available flight options with the best travel times and prices.
Told me price on internet had gone up, yet I jumped back on 24hrs later and it was still the same. Got the price from another operator! Will avoid your company for here on!
Smart Fares allowed me to book and pay for flights and then subsequently advised my selected flights were not available. Thankfully my bank identified the suspicious transaction and blocked money going out of my account.
Me o ligaron a pagar 100 dólares más por algo que yo no pedí te dicen muchas mentiras y caí en la trampa
Very bad! I choose some airfreigths, I got a charge in my credit card and then they said that the rates are change. I try to contacted you over the phone and in the web is not a toll free number. Worst experience!
Your customer service person was rude and impatient. Your fares are also misrepresented with hidden charge's
Your service person even tried lying to me to take a more expensive fare, with excuse like that flight is not available yet l booked it because it was available
Pretty easy and quite understandable process. I will recommend my friends on your site.
Hi,
I booked with a SmartFares agent a flight from TOKYO to PARIS for 4 persons.
I received a confirmation mail with the tickets number and was taken the money for it (around 2.500 dollars).
I decided to check on the airline website with the tickets number but it was not the same date. The travel agent made a mistake with the dates. Even if the dates on the confirmation mail from smartfares were the good ones; the one given to the airline were false (around 2 weeks earlier).
The travel agent recognize his mistake. BUT, they don't want to refund me. The refund from the airline is around 60 % of the price and smartfares doesn't care at all if they did the mistake.
So don't trust them at all. Not refunding a client for a mistake from them is telling what about they care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members