SmartFaresReviews 8,645

Immediately after purchasing airfare ticket received an email stating they were not able to confirm pricing and need to call them ASAP. The email did not have signature or any other relevant info besides the phone number to call. Received a call within minutes from them where they tried to charge my card for additional $$ due to price increase. When looked online, same ticket was available at same price, still. Told my representative to refund me but suddenly he was able to match my original price. Next day I received another call from them trying and forcing to upsell me on flight protection which I declined. Haven't received any reservation confirmation email so I had to call again to check the status. This time I was told my ticket did not include bags (that I added and paid for. Also made a video of me selecting and adding bags that increased my total cost). At that point I requested to cancel my ticket and refund me. They confirmed and the ticket will be canceled and will refund me. Now, two weeks later (after two more calls) I haven't seen my refund or any emails from this fraud company. Both two times they confirmed the ticket is canceled and they issued refund but I haven't seen it on my end. Decided to call my credit card support at the end. Do not waste time trying to buy from them. Save yourself a headache and pay an extra few $$ with reputable companies.

When I made the booking the site gave me a total amount to pay in rands as I had selected this option.
When I made payment an extra R4200 was taken off my bank account and then when I received the invoice it was in USD.
Please explain why this happened as I am not happy.

Scam company, was told you will get tickets printed gave me bogus ticket number next day they refused to print me ticket and it end up costing me 10 times more because I had to buy returning ticket. Stay away by all mean

Me cobraron lo que correspondía y me explicaron claramente la oferta.

Very efficient and professional. I usually fly with other companies but decided to check out SmartFares. I was surprised by their low prices and professionalism. I'm happy with their service and will fly with them again soon.

Great experience. Thank you was quick and very well detailed.

Not much to add expect dissapointment with the difference in price quted on site and the final result charged on the credit card. There should be a notificcation on site that TAAG only sells tickets in USD unlike other travel agents.

Some confusion at start but agent was very helpful is solving everything at a good price as was published.

I located a flight from MEL to YVR and booked it using Smartfares. I was the advised by email of a problem & to ring the number. I did this & was then advised the price had risen by $500.
I finished the booking with Gotogate for the same fare!

No hidden fees, everything very clear, and the best price on the same route looking on other sites!

The only delay we had was to receive the E-ticket.which took about 6 hours after they confirmed with the credit card

Ease of operations. I did not have to wait long to speak to a live person.

I booked with SmartFares through Momondo and got a notification after I filled in all my information (and paid) that it was canceled. They tried to contact me numerous times and tried to help with other offers, but they were all a lot pricier (250-350+ USD).

The money was refunded without issues, but it set me back quite a lot in time.

I have very good experience with your site.I will use this with future bookings. I will recommend to my friends.