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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Muy conforme, recomendable. Primera vez q uso la aplicación y estoy satisfecho con la misma
Very bad experience. Booked ti ket online and then recived call ststing that. Ticket not available. Really frustrated as i paid around £2500 plus amount.later on no updates, very stressed. I was calling every day for refund. At last i received money.
Not happywith service.
I tried to book via wego. It give a good fare and directed me to smartfare. Smartfare took all my card details snd accepted the details then said fare is not available. This happened twice in to me in two dayd.
I will never trust these people.
Waste of time
Simple and easy, best price cut more than 70% than the other airlines
I did not receive the ticket I booked, but a temporary charge was still made on my credit card.
You advertised a false price, took my card and personal details, then tried to make me pay more by demanding I telephone you because (fortunately) my credit card had not worked. You're con artists. Everyone must avoid this company, they are scammers, fraudsters.
Me cambiaron compañia de vuelo y horario sin agregarme el Carry on- bag.Smart Fares me saco de mi banco 205€ por 2 vuelos solo ida, que no existía y por el nuevo pasaje Smart Fares,pago solo 89,96 usa y no se hacen responsable de agregar el Carry on-bag.
Got confirmed tickets quickly which was great, but the platform itself tried to do a lot of hard selling which did not help the experience...
Easy to find the fly, easy to pay and quick receipt of the confirmation.
When I booked my ticket they received the ticket amount, then send me email they have a problem with my bank, but I have received deposit receipt from my bank, when I contacted with smart fares they told me I must pay 100$ because the ticket price are go high after I booked, or have a penalty 50$
When I booked my flight I got an email said they can't confirm my ticket and please call customer service, then they said this ticket is not available by this time if you need to book shall I pay 100$ per ticket to confirm, when I confirm that I found my ticket is wrong and I must to pay penalty or take additional ticket to complete my trip
Some issues with the labelling of airports with different names and airport codes. I had to do some research to make sure I had the right flight!
Easy to book, quick customer service response, good price.
Be diligent on reviewing baggage allowance. Despite being advertised as standard economy class ticket vs economy light ticket, it turned out there was no luggage allowance attributed to the standard ticket.
Hazel the operator was really helpful and gave me her direct line to get back to her, it would be more helpful if everything was included at the start and not added on
Thank you for your service and I will use it again for my next trip.
I received the booking did not have the airline confirmation code i called them responded faster and very helpful
When my account was debited it was more than what was on the website and have requested an invoice to see breakdown but not received it and need and still not received an e-ticket
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members