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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy. Confirming purchase of flight email should be given faster but overall fine experience so far
I called the company to help
Me confirm. The representative was very friendly and helped me confirm my parents flight. Very professional. Thank you
Me pareció buen servicio, tuve varios temas y los resolvieron. Gracias
Vi har ej trots bokningsbekräftelse ej mottagit några biljetter, pengar har reserverats från vårt konto, men efter mer än 24 timmar har inget hänt.
Vi är oroliga. Är vi lurade?
My experience sucked they kept declining my card and when trying to talk someone I was on hold and kept going back and forth, someone even hung up on me and they just want to charge you more and more do not use them for anything. It was exhausting I just ended up paying a few dollars more and booking through the airline.
Estoy esperando los billetes de la aerolínea, por el momento no tengo novedades. Espero esté todo bien. Es la primera vez que compro por este medio
Overall, the booking experience was easy. I find all the additional extras that you can add to the cost unnecessary.
Directly after buying the ticket, i couldn't reserve my seat. And the response and seat reservation was very quickly done by asking with a short mail. Thank you
Our experience with SmartFares was great and we'll recommend it to our friends and family
I booked a flight for March and they didn't complete my transaction because the price of the flight changed and they didn't notify me. When I called and asked about it they asked for an extra $300 to book the reservation.
It has been good. Haven't had a problem and when I need to make a change it's always easy.
All attempts to respond to your email through the address: *******@travelerhelpdesk.com
Failed to go through and were went back to me.
Thankfully, customer service rep on the phone was incredibly helpful
From Kayak web site it sent me to yours. I purchased tickets at the price that was on the web site. I then received an email from you that my credit card did not go through and gave me a number to call. After talking to your representative he raised the price. Not very ethical. I went through to another website and got the price that you first offered me.
Tickets online was described as 4300 nzd
Then paid. Card got declined. Called them and responded saying its in usd and the prices went higher than minimum. So cancelled the booking
This was the cheapest deal I could find for business class. My flight is only in a few months, so I was a bit sceptical at first. But I phoned the airline and they confirmed all is in order.
None of the emails I received showed the amount I paid. The website didn't show this either.
Good site. Will use again. I hate being forced to type 50 characters
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members