SmartFaresReviews 8,645

Good service but u should mention baggage detail on confirmation ticket

Customer service representative was really disrespectful… it was the worst experience… they don't want to help you. I was just asking for some email confirmations and the guy said "how many times do I have to tell you you are going to receive the reimbursement but with no email confirmation and he hung up.

Hand down the best pricing! Excellent and fast! I'll be booking next time!

The web site can be a bit clunky but if you put the time in you can find some really competitive fares.
The ongoing support was very good.

It was effectively handled, and my reservation was completed.

The costumer care was very helpful, in the booking. It was awesome 👌 services. The booking was so quick.

Among several AM airline flights was a PM flight that I scheduled, thinking I was scheduling a morning flight. I called SmartFares within 5-10 minutes of scheduling the PM flight, to report the mistake, and requested that I could cancel the mistaken PM flight and schedule a morning flight. This was declined and I was charged a heavy penalty to make a new flight schedule. The first flight schedule was an error, reported within the 5-10 minutes already noted, yet was given little consideration as being an error timely reported. Will use other discount flight providers than SmartFares in future.

I followed a link to an offer for $1200 flights and they accepted payment by putting a hold on my card. I soon got a message that the booking wasn't confirmed. I called them as requested on the US help line and was offered alternative fares… at $3000. It's an absolute SCAM. Similar flights with other providers were $1500.

They cannot provide the tickets for the price they offer them for on their site. You pay, then your horror begins, because they want you to contact their awful Customer Service. They start offering the same tickets for much more, or alternatives. If you want your money back, they want cancellation fee, but that's a scam as they are unable to provide the services/goods, so you are not cancelling anything.
Be careful, stay away, use another website. If something is too good to be true, more than likely it's not true.

I am extremely disappointed with the service, because the fares provided at the web page were completely off. When I completed the transaction I got an email with a message the tickets were not confirmed by an airline and I should contact SmartFares ASAP. During this conversation I was told the prices changed in the meantime and they are able to offer me a tickets 200$ more expensive. I canceled my order. Additionally, pre authorization blocked my card for more than few hours and I was not able to purchase tickets from other sources. (It was 5 tickets together). Avoid Smart Fares as it is SCAM

Bait and switch scam travel site, tried buying two international business class air fares, quoted price was $*******. You just charged my card for $*******, even though I declined all extras. Then after completing the booking, I get an email, oh, those seats for that quoted fare is no longer available, it's even more, call us to sort out. Of course, if I do another search, you're still quoting that non-existent fare. Don't bother with them.