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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Brindan buenos comparativos de los mejores precios para compra de tiquetes, además de ser una aplicación muy fáciil de usar.
Very good experience to use smart fares for my booking ticket
Everything was clear thank you so much. I was told what to do and everything was easy to follow and great price.
Choosing the flight, making the payment, getting it confirmed, all went smoothly…
I received a payment reqest for Euros even though Im South African and therefore make payments in SA Rands. I have had no reflection on my bank statement indication the transaction.
I will gladly pay if I receive an invoice in SA Rands.
The process was seamless. Very fast and easy. Few minutes after making my booking I receive my ticket.
Cheap is the best. I really liked all the description and how you guys were prompt with the email.
The discussion with the agent was informative and complete. Excellent prices and very easy process to purchase the tickets.
Estoy esperando más información sobre las terminales de tránsito en los aeropuertos de París y Santiago de Chile por el poco tiempo que tengo para el cambio de destino
Gracias
Thank you for the deals deals deals deals I appreciate because at time
I watched the online advertised price for a trip from Australia to Europe go up and down over a week, then purchased 4 tickets online using a credit card when the price was at a low. When the USA office opened (later that day in Australia) I was telephoned and told that the advertised price for the selected tickets could not be honoured, and that the 4 tickets would cost thousands of $ more. The representative sounded like he was doing his best, but in my opinion if a company advertises a "live" price online then it should be honoured without resorting to explanations of "price fluctuations". In the end I had to send screen shots of a higher price advertised later the same day, and pay this amount to secure the tickets, which (luckily) were still for us a better deal than any other offer advertised at the time.
Fue una experiencia algo impredecible pero creo que al final bien
Me descontaron de la tarjeta un valor que no es el escogido
Bastante insatisfecho
Easy to use, professional and good knowledge and options to satisfy the customers
Seems pretty good, but I need to have the flight to give full credit. I will say more after the flight is taken!
Nice to work with smartfares it's a good experience and i would like to recommend to friends
No information about luggage. The price displayed online was consistent until the payment process. However, after receiving the payment confirmation, I was charged a higher amount than the one initially presented online. I chose your platform solely because it appeared to offer a cheaper price, but in the end, we ended up paying the same as the official Turkish Airlines website price. I have screenshots of all these discrepancies."
Dear Customer,
Thank you for sharing your feedback, and we're truly sorry to hear about your concerns. We want to address the issues you've raised to ensure your experience is understood.
Firstly, please be assured that checked-in baggage of 30 Kgs per person is included in the ticket cost. We hope this helps clarify any confusion regarding baggage.
Regarding the price discrepancy, we have reviewed your case and can confirm that the amount charged was exactly as agreed upon during the booking process. It's important to note that when you select a currency other than USD, it is to provide you with an equivalent fare for your chosen currency. However, the total trip cost in USD is clearly stated on the final booking page, right above the 'BOOK' button, allowing you to confirm the total amount before proceeding.
The currency conversion is handled by your credit card issuing bank, so we recommend verifying the details of the conversion with them for full clarity on the final amount charged.
We sincerely appreciate your feedback, and we hope this explanation helps resolve any confusion. If you have any further questions or need assistance, please don’t hesitate to reach out to us at customerservice@smartfares.com.
Regards,
Team Smartfares
Fuen un muy buen excelente precio a comparación de otras páginas de vente de vuelos
Got 2 flights and was directed to make sure each available. Caused me a bit of concern, but both available. 3rd leg was a pain thru Jetblue, so I booked independently via Alaska air.
I got charged 100% of the cost of the flight and turned out that the flight was not available at that price. In return, I still haven't got my money back. This is fraudulent behavior.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your experience. We understand how frustrating it can be when the price changes unexpectedly, and we sincerely apologize for any inconvenience caused.
Fares are dynamic and can fluctuate based on factors such as availability and demand. While we strive to offer competitive prices, these changes can sometimes happen quickly. We appreciate your understanding and are glad that you were still able to secure a better deal.
If you have any further questions or need assistance, please don't hesitate to reach out to us at customerservice@smartfares.com. We'll be happy to help!
Regards,
Team Smartfares