On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
All good, no hassle. Clear information and quick delivery of my ticket
Quick and effective way of booking. I would definitely recommend it
Booking flights was hassle free and prices were very cheap.
Deception, they sell you one thing and in the end they want to charge double and if you call they tell you that you have to be flexible
I booked my flight through you guys and you canceled it after you told me you'd said me a confirmation
Good experience. Fairly intuitive. Affordable rates. Good service.
I will never order via your website
Your service is very bad abd not fare
Smart fares offers an intuitive interface, quick search results, and useful filters for dates, prices, airlines, and stopovers. Its price-tracking feature and calendar view make finding the best deals simple. Perfect for both novice and frequent travelers.
The fee requested was put on hold and the agent tried to increase the price by 20%, this site is a sham and this type of behaviour should result in the banning of smart fares
Booked my flight, something went wrong on your side. I then phoned the agent and to be able to get the tickets that I booked I had to pay in an additional $300. I needed those said tickets so I was took the booking
Needless to say, that was the first and last time that I used Smartfares
The process was easy and fast, the person who attend me was very professional
NO comment and would like to have a full refund asa possible please!
Very bad. Me vendieron un pasaje que no me pudieron confirmar y la reasiganacion me consta más caro, maravillosa jugada.
I needed to call to confirm my flights, but they were quick and very polite on the phone.
I booked a flight ticket to Tashkent and already paid therefor, when I received a message from SmartFares that the price was increased by nearly US$200.
After I complained, they "agreed" to reduce it, but still higher than the official price of the airline itself (where I finally bought the ticket).
I am still waiting for the refund of the payment made to SmartFares.
I had to back out from my return flight purchases that somehow still went through. I don't understand how my trip for the original flight got lost. Then for me to write to customer service email to be told the email is lost or can't be sent. Now I have to spend extra money a new ticket due to this 'service' just so my already purchased event tickets and fly back tickets don't go to waste!
Dear Customer,
Thank you for your review.
After reviewing our records, we can confirm that the booking was successfully processed and confirmed on the same day, and a confirmation email was sent to the email address you provided during the booking.
We did not receive any emails from you regarding this booking, and we’re sorry to hear about the communication difficulties you experienced. If you still have concerns or need further assistance, please feel free to reach out to us directly at customerservice@smartfares.com. We're happy to help resolve any issues you're facing.
Thank you for bringing this to our attention, and we look forward to assisting you.
Regards,
Team Smartfares
Very reasonable pricing and best offers compared to other this is the best
I am happy with my purchase thank you. And a few more words to fill 50 characters.
Prices increased in a few seconds after checkout & this had nothing to do with Rand Dollar fluctuations.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your booking process.
When we attempted to confirm your reservation, the fare you originally saw was no longer available due to changes in the airline's pricing. While we did our best to adjust the fare for you, we understand this situation was frustrating. Regarding the refund, we’d like to clarify that when a transaction is cancelled, the original authorization typically disappears from your statement within 24-48 hours. However, please note that some banks may not immediately process these updates, which can cause a delay.
If you have any further questions or concerns, feel free to reach out to our customer service team at customerservice@smartfares.com.
Regards,
Team Smartfares