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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Ok tried to book flights for different day and got messed around
Booking was simple and great prices! I'll definitely be back
Hi
I was meant to pay $1,005 Australian Dollars but instead i was charged $1,055 Australian Dollars. Please assist.
Thanks
The site was easy to use but did not appreciate the following calls
Good experience. Website was pretty easy to die and to sing up
I'm still waiting on my refund after around four days of waiting
Pleasant Thanks would recommend to my associates and friends
I was led to believe that this was a site where I would be getting a better deal than purchasing my ticket directly through the airline, but I looked at the airline website and priced the exact same flight and I would have paid less had I booked directly through the airline. In my opinion this is false advertising and I will likely not purchase a ticket from your site in the future.
Dear Customer,
Thank you for your feedback, and we’re sorry to hear you’re disappointed with your experience. We strive to provide competitive fares and understand that price differences can sometimes occur due to fluctuations in availability and pricing between third-party platforms and the airline directly. We do our best to offer value to our customers through our platform, and we're sorry if it didn’t meet your expectations this time.
I see that your booking is confirmed, and we’ve also added checked baggage for your round-trip reservation to enhance your travel experience. We genuinely appreciate your feedback, as it helps us improve our services, and we hope to have the chance to serve you again in the future with a more positive experience.
If you have any further concerns, please feel free to reach out.
Regards,
Team Smartfares
I had a good experience! I appreciated how direct the site was and easy to navigate it was.
Compré un boleto de Miami a CDMX y me hicieron el cargo. Verifico la reserva en la Aerolínea y no existe. Después llamo a Smart Fire y resulta que no respetan el precio adquirido porque tengo que pagar otra tarifa de 90 usd. Pido la cancelación por la nueva tarifa y te descuentan 50 USD por su política la cuál no fué error mío. Pésimo servicio!
Adquieran mejor desde la aplicación directa de las Aerolíneas.
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We understand how frustrating it can be when there are unexpected issues with booking and cancellations.
Please know that we take customer concerns seriously, and we are committed to resolving any discrepancies as quickly as possible. If there was an error with the reservation or a misunderstanding about the fees, we would love the opportunity to review this further. We encourage you to reach out to our support team at customerservice@smartfares.com, and we’ll do everything we can to ensure your situation is addressed.
We appreciate your feedback and will continue working on improving our processes to avoid situations like this in the future.
Regards,
Team Smartfares
Don't get tricked into purchasing a cheap fare. You will get an email that your payment didn't get through and need to call them immediately. When you call they will tell that this price is no longer available
I booked a journey from Paris to Tokyo with SmartFares, and after receiving an email saying that my payment didn't get through, I called the help-line and got guided through thanks to a very efficient and clear assistant. Recommended!
This website was very easy to navigate and made saving money and time easier then it's ever been before. I would recommend it to anyone who is thinking of traveling.
A quick affordable booking with just a few easy steps. You have to be kinda flexible but for the most part dates & times are available at a very low cost. Try it! You won't be disappointed!
Smartfares didnt give me a refund for a canceled flight. Ive been running after them for almost a year to return me my $1769. They refuse to return my money. DO NOT BOOK WITH THEM, they are a scam and take your money
Im running after smartfares for my refund of $1769 for my flight that was canceled due to war in my country, they are still holding my money from June! THEY ARE STEALERS! Do not book with Smartfares if you dont want them to steal your money. Their service is horrible, they put me on hold and just leave me there for hours! No one is taking care of my issue, horrible customer service!
Perfect
Very smooth and fast
First experience and really very satisfied
The person assisting me was clear as to the challenges with flights and provide a suitable alternative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for any confusion regarding currency conversion. We aim to provide transparent pricing throughout the booking process, and we regret if this was not your experience.
Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.
We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.
If you have any further questions or concerns, please don't hesitate to reach out to us at customerservice@smartfares.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards,
Team Smartfares