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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Generally good experience on website
Not sure why there was a waiting period for ticket confirmation
Could do with more information about how to book seats or request meal preferences
I like it it's easy for us to booking I think we can do it again next trip
Good service and very easy to book and manage my trip. All the confirmation was made with less than 24 hours. Thank you
MANAGEMENT VERY INTUITIVE MANAGEMENT VERY INTUITIVE MANAGEMENT VERY INTUITIVE MANAGEMENT VERY INTUITIVE MANAGEMENT VERY INTUITIVE MANAGEMENT VERY INTUITIVE
Amount actually charged was far more than what was indicated at purchase. Poor telephonic servicing. Several day delay in receiving tickets.
Dear Customer,
Thank you for sharing your feedback. We apologize for any confusion or frustration you’ve experienced.
Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. One of our representatives reached out to you on the very same day to inform you of this issue. However, as per your request, the booking was cancelled.
Regarding the fare, please note that selecting a currency other than USD is done to provide the equivalent fare in your chosen currency. However, on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD. We recommend verifying the currency conversion details with your bank, as the conversion process is handled by your credit card issuer.
We truly value your business and hope we can have the opportunity to serve you in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Regards,
Team Smartfares
Can't confirm booking scam! Contact immediately need more money scam!
I cannot update my passport, I did not select flexible ticket but 37.16 usd charged for flexible ticket
Luggage information not mentioned even after payment is complete,still need to call customer service to confirm. Airport need to update from Las Vegas Mcarran to Harry Reid now.
It was good to also receive an email from the airline. You get a feeling of reliability
It was cheaper then the rest also you guy where better then them
Nicely conversation with staff they satisfied me appreciate thanks
Spirit doesn't recognize the confirmation# that you gave me, so it won't let me add it to my spirit account, or check in.
Dear Customer,
Thank you for your feedback. We’ve checked the confirmation code you received, and it is accurate—our team is able to open the booking on the airline’s site.
To manage your booking, please visit the Spirit Airlines "My Trip" section, enter the confirmation code NI2KTS along with your last name, and you should be able to access and manage your reservation.
If there's anything else we can do to assist you with, please do not hesitate to reach out directly to us at customerservice@smartfares.com.
Regards,
Team Smartfares
Provided Good service. Timely booking and received my ticket email.
Yes thank you! Thank you for making things easier for me once again, thank you very much!
Directed to Smartfares site via Skyscanner for a flight to Thailand, £706 per flight X2. Paid for seat allocation, another £36. Paid on my credit card and waited for confirmation e-mail. I then receive an e-mail stating that my reservation was not confirmed and I had to call Smartfares to verify my booking. The operative then tells me that the flight I had booked has'nt been released yet (Christmas 2025) and that particular flight would be £1450 each.I informed the operative that it's illegal to offer flights that are'nt available and refund my money immediately.It took 3 days to refund my money. Avoid this company at all costs
Dear Customer,
We’re truly sorry to hear about your experience, and we understand your frustration.
After looking over your case, we found that we couldn't confirm your reservation because the fare we initially offered was no longer available. The fares displayed on our platform are real-time and depend on seat availability, which can change rapidly. As a travel agency, we do not control the airline’s inventory, and despite our best efforts, we couldn’t secure the ticket at the advertised fare. As a result, we had no choice but to cancel the transaction.
We’d also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, which can result in a delay in updating your statement.
We apologize for any inconvenience this has caused and appreciate your understanding.
Regards,
Team Smartfares
Después de haber hecho la compra entré en pánico porque me puse a ver las reseñas de Smartfares & temía porque todo fuera fake, pero si me llegó la reserva & al parecer todo está bien 🙏🏼
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your valuable feedback! We apologize for any confusion regarding the ticket confirmation process. Please be assured that reservation requests are typically processed and confirmed within 24 hours. For seat selection and meal preferences, these need to be communicated directly to the airline, as we don’t have control over these aspects. Some seats may incur an additional charge, depending on the airline's policy for pre-assigned seats.
Regarding meal preferences, you can submit a request directly to the airline or through an agency once the booking is confirmed.
We hope this clears up any concerns. Thank you for choosing Smart Fares, and we look forward to assisting you again in the future!
Regards,
Team Smartfares