On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good information and quick response from the personnel friendly
Easy process, customer service was helpful.
Info provided after booking was complete and the reservation code provided allowed me to get into the specific airline webpage
Price went up once card declined but prices on the phone were the same
I call furst and someone was very rude and with very bad actitud. I called 2nd time and Clemente was super nice and hepfull then i call a 3rd time because i feel confused and Daniel clarify everything plus send me an extra email. Thanks Clemente and Daniel
Me hicieron un cobro en la cuenta por un valor diferente a la compra de el tiquete
Fast and efficient. No hidden charges. The site was clear and straight forward
When I bought my ticket, it has written (you can cancel before 24hours and I wanted cancel after 10 hours, you said, you can't because it is Sprite air liens😕😳
I needed to book a flight, found one with a reasonable rate and booked it. No problems yet.
Estoy muy decepcionado, ya que el primer vuelo que hice fue correcto el precio y la rapidez, pero en el segundo vuelo de vuelta, me han cobrado 129$ de más y no me han facturado maleta teniendo que pagar 80$ más. No entiendo porque en un vuelo por 340$ me entraba todo y el otro que valía lo mismo tuve que pagar 550$ al final.
Mire la página de la compañía y el precio del billete salía por el precio inicial que pagué y no por lo que he terminado de pagar al final.
My girlfriend and I bouth two plane tickets on this website, and that was ok, we received both reservation codes, one for this website and the other for the airline website. When we search for them with the reservation number it's status was pending and in the airline website said the tickets hadn't been confirmed. For this reason we decided to communicate and ask for help by chating. A person called Otis repetitively asked for 50 usd per ticket in order to confirm the tickets, the explanation she gave us was that the fairs changes all the time. Despite having already payed for the plane tickets, this person demands us to pay the extra charge mentioned. We refused to pay, and five minutes later the tickets were confirmed. I strongly recomend to prepare your staff with the certain information about the questions the clients could have and to be more empathetic. It was such a dishonet and unpleasant experience for us because we are from Argentina and we struggle a lot to manage to save money to buy a plane ticket in order to go on holiday. For this reason we are never going to buy a plane ticket in this website again and advise our friends and family not to. I hope that our experience help you to offer a better service in the future.
The booking process was really okay. I did not have much trouble with it. I wish I would have received a receipt and/or e-ticket along with the booking confirmation. Reading the reviews online, I will be honest, threw me off a bit.
The moment I clicked "pay" I got a warning from my bank regarding a fraudulent transaction, and though my ticket was ZAR *******.00, the deduction was for ZAR*******.00.
I immediately phoned the customer relations number at the top of the screen to find out what is going on and got a "number does not exist" message, so reported the site as fraud.
When one of the "employees" contacted me the following day and I asked why they had deducted the extra ZAR1500.00 she argued and then ended the call.
So my fraudulent site still stands
I booked a flight more than a week prior and the company didn't book with the airline. Then a week and a half later they sent me an email saying call us we cancelled your reservation. Didn't even say anything about a refund or how to re-book. When I called they didn't listen or try to correct. They just kept saying call your bank.
Booking was simple and easy and got confirmation very quickly
Had some difficulties but customer service was very helpful
The experience was incredible and made the whole booking experience easy and less stressful.
Easy to use and confirmed within a couple of hours.was worried at the start but would now highly recommend
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We want to clarify that multiple attempts were made to contact you using the number we had on file, but unfortunately, we were unable to reach you as the number was listed as invalid.
We also want to address the concern about the fare. Our fares are dynamic, meaning they fluctuate based on availability and demand, and unfortunately, this is the reason we were unable to honor the original fare at the time of your booking.
We completely understand your frustration and truly regret that we couldn’t resolve this matter to your satisfaction. Please don't hesitate to reach out to our customer service team directly for further assistance. We appreciate your understanding.
Regards,
Team Smartfares