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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The interface is little intuitive, the price is the best.!
Reservo el vuello el día 15 por 301e, me cobran el día 17 316 euros y para colmo hoy veo otro cobro de 9.40 euros (supuestamente por cambio de divisa). Me parece increíble y vergonzoso
I had to rebook a ticket and got the date wrong while booking and the staff at smart gate were exceptionally helpful thank you smart gate
Dear Customer,
Thank you so much for your kind words! We're so glad to hear that our staff was able to assist you and make your experience easier. We always strive to provide the best customer service, and it’s wonderful to know that you felt supported.
Thanks again for choosing us, and we hope to serve you again soon!
Regards,
Team Smartfares
Dear Customer,
Thank you for your fantastic review! We’re thrilled to hear that you found the process easy, fast, and comfortable. We always aim to keep things simple and efficient for our customers, and it’s great to know you had such a positive experience.
We appreciate your feedback and look forward to serving you again soon!
Regards,
Team Smartfares
When I booked my flight, it originally had checked bags for 2 people, and the ability to sit next to my partner, but then I got a call saying that it would cost an extra 14 dollars, I wouldnt be able to sit next to my partner, and I would have to pay extra for baggage. I get that the booking changed between the time that I ordered and when they processed the order but I should not have to pay for that error by an extra 164 dollars. Would not recommend to anyone, In fact I would recommend them not to book with smart booking again
Chargerd me $1399 and did and changed my flights for another day. After reaching out to costumer service they only refunded me $840. They began to blame me for them changing my flight dates.
Good service and quick. Would recommend fast experience. Patient and kind
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that you had a great experience with our customer service. It’s wonderful to know that our team was able to assist you quickly and with care. We truly appreciate your recommendation!
If you need any further assistance in the future, don’t hesitate to reach out. We’re always here to help.
Regards,
Team Smartfares
Easy to use the website. Booking reference worked straight away
Dear Customer,
Thank you for your positive feedback! We're glad you found our website easy to use and that the booking reference worked smoothly.
We strive to make the process as convenient as possible, and we appreciate you taking the time to share your experience!
Regards,
Team Smartfares
Worst decision to book ticket from smart fares. Never will book again
Its a scam, cheap low prices to get you to hand over credit card details.
I purchased and paid for (my card was charged) two round trip tickets to New Orleans for $240 total cost and never received my flight numbers or additional contact. Thank God I followed up. When I called, I was told the price was no longer available but that I could hold the reservation for what was now over $400. I declined and booked each individual leg with American airlines and spirit for a total of $300 for both tickets - not only did you not honor your sale, you tried to uncharged over a $100. Hate this company - dishonest and unprofessional with zero integrity.
Choose your destination correctly and check that the date is correct before paying for your travel ticket and check that your name is written correctly
Dear Customer,
Thank you so much for your kind review! We’re glad to hear that you had a great experience with us. Your feedback about double-checking the destination, dates, and name is excellent advice for all travelers, and we appreciate you sharing it with others.
If you need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Regards,
Team Smartfares
Me incluyeron un seguro que yo no elegí no volvería a comprar por esta pagina
Great and easy website and very fast and great prices! Prices can not be beat. I definetely would recommend this site to all my friends and family, and I would be using this website everytime from now on.
Dear Customer,
Thank you for the awesome review! We're so happy to hear you had a great experience with our website and that you found our prices unbeatable.
Your recommendation means the world to us, and we can’t wait to continue serving you and your loved ones in the future!
Regards,
Team Smartfares
I had a decent experience. A little bit surprised that the payment did not require any validation.
For some reason one of my first names appeared as the middle name of my daughter. I hope we won't have any issues when boarding.
Dear Customer,
Thank you for your feedback! We're glad to hear that you had a decent experience overall.
We see that you were able to speak to one of our representatives, and we're happy that they could assist you with your query.
If you need further assistance or have any other questions, please feel free to email us at customerservice@smartfares.com. We’re always here to help!
Regards,
Team Smartfares
Facil y seguro, sin complicaciones... siempre que compró por este medio no he tenido ningun inconveniente
Dear Customer,
Thank you for your wonderful review! We're thrilled to hear that your experience was easy and safe and that you've had no issues when booking with us.
We truly appreciate your trust and support, and we're honored to be considered the best! Looking forward to serving you again in the future.
Regards,
Team Smartfares
Pésima experiencia, aconsejo no usar los servicios de esta agencia. Compré tiquetes en agosto de 2024, en diciembre de 2024 la aerolínea canceló el vuelo sin tener alternativa para mi. La agencia se comprometió a devolver mi dinero en 7 a 14 días, han pasado más de 2 meses y solo he recibido mensajes ocasionales con diferentes excusas.
Good experience, thank you
Good experience, thank you
Good experience, thank you
Compre por primera vez en estos dias y la experiencia fue buena.
Muchas gracias
Dear Customer,
Thank you for your kind review! We're so glad to hear that your first experience with us was a positive one. We truly appreciate you choosing us for our great prices, and we look forward to serving you again in the future!
Regards,
Team Smartfares
Communication was difficult, because I did not understand him very well in English.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback! We're thrilled to hear you had a good experience and found our pricing to be the best. We take all feedback seriously and will certainly consider your comments about the interface to continue improving. Your input helps us grow, and we appreciate you sharing it!
Regards,
Team Smartfares