SmartFaresReviews 8,645

So far so good. Your service is very good base in my experience. 5 Stars

The offered flight was initially confirmed. However, I was later informed there was a problem that would be resolved within an hour. About 24 hours later, I received a call informing the ticket was not available. I was offered a new ticket on the same flight at a higher price than if I booked directly with the airline (which I ultimately did). Employed high pressure sales tactics that appeared to be less than honest

Tbh is was almost like false advertising. I went to purchase ticket and was told that the advertised price was no longer available. Bummer!

Fast & easy to use, great customer support and easy to use app.

It was quick and easy. Too easy. However I have not consumed their product yet. Hence until I get the gate pass, I can't elaborate any further

Booked trip online and proceeded to make payment. Payment was declined. Called the agent to query and was told it was due to price change of over usd700 compared to online fare. I checked same fare with Airline direct and fare was usd700 cheaper! Lol. Paid Airline direct for exactly same trip usd700 cheaper than I tried to pay online. Unsuspecting and less savvy customer would have been cheated.

My concern is that my baggage allowance is not specifically stated in my ticket which may give me problems on my flights

Very good so I am happy but I do not now why do you need so many words to express it

Service was good. Customer help desk was quick to resolve my query.

Tuve una experiencia terrible con SmartFares. Me ofrecieron una tarifa de 808 euros, pero al revisar mi cuenta, me descontaron 871 euros, ¡y nunca realizó la reserva! Intenté comunicarme con su servicio al cliente en Múltiples ocasiones para solucionar el problema, pero fui tratado de manera grosera, me colgaban en el teléfono varias veces y no me dio ninguna respuesta clara.

Después de insistir, lograron enviarme un correo donde solo reconocieron un cobro de 880 dólares, cuando en realidad me cobraron 871 euros, lo que representa una diferencia importante. Esto es una estafa en toda regla.

Si están pensando en reservar con ellos, ¡NO LO HAGAN! Eviten pasar por esta mala experiencia y busquen opciones más confiables. Yo, por mi parte, tomaré acciones legales en España contra esta empresa.

It was a fast and easy service
Smart fares got better price than the other

They will not book what you ordered and will not inform you of the difference. When I tried to book online the payment didn't go through, they called up to tell me that the price had changed, and it would cost $26 more. Thinking nothing of a $26 increase, I said no problem and paid. Now, weeks later, as I'm trying to check in for the flight, I learn the over the phone tickets didn't include the cost of bags which I had originally selected.

Apparently, the "new rate" was actually $326 more than the original ticket price, considering I had already selected $300 more expensive tickets in order to pay for bags. No one told me this and apparently "only the phone reservation was valid" so I'm just out $300. It'll now cost me significantly more than if I had just booked direct.

Terrible company, do not use them.