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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Son amables para tratar a sus clientes y son especificos para dar informacion
Bought a ticket from Kabul to Harare and my card was charged. No ticket was sent for 5 days only upon multiple follow ups i was told that one leg of the flight was not available. Would appreciate urgency in ticket bookings.
Easy to get in touch with customer service and Marvin provided good service.
I has good experience with them and he have cheap tickets for every one
It is easy website and price is super nice thank you for your help
I paid an extra 60 $ for seats then i got an email that the price is now 355$.very disappointing.
Good price for flights. Effective managing of ticket issue.
They're quite swift and efficient.
I'm happy with their service.
Just that when I booked I didn't realize that choosing a seat comes with a cost 🙃
Very happy with prices and responsiveness of help line that were engaging and resolved issues in promptly
Buchung schnelle und einfach
Nur die Zusatz-Verkaeufe nerven
Satisfactory service by smart fares travel agency,
I have been unable to confirm your UK customer care telephone contact
Tried a different site which cancelled as soon as booking. Tried this site and no issues 😁
Price went up after initial booking which was disappointing but still seemed like the most affordable price. No checked bag. Hopefully no bad surprises down the line.
The price quoted on the Internet initially was not the price that we ended up paying.
Overall seamless booking experience with very little effort
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members