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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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En la pagina de Kayak decía un precio y al comprar me dicen que mi tarjeta no está autorizada a esa compra, lo cual era falso. Me imponen un nuevo precio de u$s 550 arriba y sino, le van a cobrar un punitorio de u$s 350. Después se discutir más se 1h con alguien que habla muy mal en español, tuve que resignarme a aceptar el pasaje u$s 400 por encima de lo que informa. Me atendió telefónicamente un tal Raquitik y mi caso está bajo el número de expedición 1055.
Ya lo puse en redes lo sucedido. Son unos estafadores. Nunca más con uds.
Website easy to use and fast. Received airline tickets almost right away.
The service was easy peasy!
The only annoying part of these service is providing this feedback which had to be more than 50 characters otherwise you will send pestering emails.
I tried booking my airline tickets via smart fares. The process was simple but when it came to making payment it was a disaster. The fares quotes on the web page were wrong and payment could not be made. The call Centre was trying to be helpful but could not assist.
Everything is fine except the final price is about 5% higher probability due to credit card fees.
I am very happy with the service I received from Smart Fees, however, I am struggling to get hold of them via their telephone line. But overall, happy with the service.
Great app, competitive pricing 👍,.No hidden fees, whatever you see is what you pay.
I first booked two flight for me and my wife, my booking was confirmed and her booking was not confirmed. When we called smart fares they told me that I need to pay an extra +200dollar to confrim my wife flight and when I asked what's the reason for that I was told that My wife option had two bags and my option was for one bag but we had the exact same option when we book the flight. I am very disappointed because the agent made me cancel my flight.Then when i checked i could see there were two bags allocated for my flight and not two bags. I also haven't also received my refund for the flight yet.
I would love to get a call from smart fare and get my full refund for my fight as ot was not my fault.
I bought a ticket for $1k two months ahead of flying. But the agent called me it's now $1.3k, then it went up to $1.7k "because tickets were being sold out". Finally I just bought off Kayak (for $1k) using a competitor and cancelled the "SmartFlyer" scam.
Prompt and professional service. Very sensitive to listen with patience my needs for traveling 🙏🏽🙏🏽
I tried to book flights for 5 people. I did not receive a booking confirmation. I tried calling Customer Services but the number was not available since my booking until now. No response or support via email either. My flight option is no longer available and therefore I don't know what option is available to me but don't know how to contact SmartFares.
It was easy to book the flight, did not take a long time. The confirmation was received on the same day I booked.
I received a message my payment was not accepted. When I wanted to contact the helpdesk, I wasn't able to get anyone on the line.
When I send an email, I kept getting a return message my mail could not reach the helpdesk.
Up until today, I have no idea if my order was cancelled or not, and I have no option to contact the services.
Please let me know the current state of my order (Order ID: BLZTK8).
And if it's not cancelled already, please cancel it immediately.
Very good service all round. I would recommend them to anyone flying internationally
Responsive with the email and communication. Super easy and quick decent prices
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from Smartfares!
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Additionally, one of our representatives attempted to contact you multiple times without success. Unfortunately, because we did not receive a response, and due to the dynamic nature of airfare pricing, the fare changed, and the booking was subsequently canceled.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at customerservice@smartfares.com.
We appreciate your understanding.
Sincerely,
Team SmartFares