SmartFaresReviews 8,645

Smart fares was a great experience. Not only a completely affordable flight. They were very understanding and assisted me immediately. Great communication, effective and efficient.

Good experience but the prices charged were not the same authorized.

Booked a flight for 2. After clicking on book now then waited for an email for confirmation of flight. Few hours later didn't receive anything so gave a call on the number given. Spoke to an agent and was told that the booking was cancelled because the fare which was booked on was not accepted by the airline and was asked if I wanted to continue with my booking then the fare was increased by $600nzd. Very disappointed I xxld the flight.

I'm trying to keep the last term of my luggage doing a late desire.

Fueron muy efectivos. Llamaron, hubo cambio de fecha. Todo muy bien. Gracias

My complain is that you are not honest in terms of pricing. Price advertised and what i paid was different why though

Directed to SmartFares from Kayak after picking my flights. Entered all details and price to be paid showed exactly as it had on Kayak, however when I came to pay I got a message saying sorry we are unable to complete your booking, please contact us. I called up and although eventually got my flights booked I was told I would have to pay another $160 as some flights were not yet released for sale and the price shown online was only an estimate. The person I dealt with was very helpful though. Just disappointing to not get the online quoted price honoured.

Deliberately displayed a fare that was unavailable, took the credit card payment, and within 1 minute emailed me to tell me that the route was not available at the fare purchased - essentially knowingly "selling" something that was not available at the time of the purchase. It took a lot of effort on MY part to get a cancellation of the "fare" and funds paid to the credit card provider. I will never use this organisation again.

My description of the was fast and simple. I did not spend a lot of my time booking the ticket. Thank you.

Purchased an international ALL business class trip, when trying to select the seats, they were in economy class, not even economy plus.
After 2 months of trying to fix this issue and going through rude customer service representatives who either put me on hold over 65 minutes or hung up the phone, I am still not able to get a business class seat or a refund.
They charged me for business class on the cheapest economy class.
I have the trip confirmation documentation and receipt showing is business, they laughed at me.
Worst company ever! That was theft!
Maverick and Marvin, were the rude customer services representatives.

Unfortunately, I have to cancel the flight I booked for and ask for refund. As I read through the bad review about Smartfares in the internet, I had started concern about the refund. But Smartfares team efficiently fully refunded as promised.