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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Booked the flight online. Then contacted that flight would be a couple hundred $ higher. When it said I wanted to cancel, the price became $67 higher. I agreed. Several hours later, I was contacted and told the tickets were standby only.
I cancelled immediately.
Will never use them again.
Unable to use my credirt card
Unable to maintain reservations
New reservation more expensive
When I said no, miracously teh rate could be maintain
A flexibel ticket was added without wanting it. Because I booked 6 tickets, this gave me 1300eur extra costs. I called and removing the flex wasn't possible. Only booking again. But the call agent told me that would give new rates. Adding 2200eur extra. So keeping flex was cheaper. I could by cheaper, if i returned 2 days earlier. Long story short: I cancelled and booking somewhere else for the original price I started with.
It took multiple times to try to book through the site and then I was told I still had to call and speak to an agent to actually get my booking set. And the system did not accurately reflect what was available.
I was scammed by your so called office...I saw a ticket of R*******, online when I proceeded making payment for it, my account was debited R11,850 as against the price I saw online and still no ticket was issued to me, I contacted the office and was told I should pay another R1850 before the ticket can be issued to me, the so called officer I spoke with very unprofessional...till date nothing from him...my worst regret ever.
They will steal your money! False service. Rude! Thieves! Criminals! Beware of them
I have tried to book with them 3 times due to cheaper price and every time they have not been able to confirm because price they have advertised is not what's available. I am still waiting for a refund from them after 8 days off holding my money. Never again
No extra baggage fee is stated for consideration. Cannot find booking reference to check-in.
I received an incorrect reservation for my purchase; but when I wrote to ask, I received a quick response with the correct reservation.
Tried to book a holiday for 3 passengers (2 adults,1child).
Went through the entire process filling in all passengers information and details, after payment, received an email stating my booking was not confirmed and that I need to call the agent urgently.
When calling I found out that they did not have 3 seats available and my only option was to change my travel dates at a much higher cost.
Despite this, I continuously saw the exact same deal for a number of days afterwards
AHORA NO PUEDO DAR MI OPINION HASTA QUE HAYA COMPROBADO SUS SERVICIOS
Hello I bought my ticket $109 then after 30 min they call me back saying my fare was not confirmed because the price increase $80 that was absurd
The exchange policy is unfair! And calculated incorrectly. I was overcharged plus they tried to scam me out of more money. I had to put up a fight in order to get my booking confirmation done. Lost my money, time and peace of mind. Never again!
The exchange policy is unfair! And calculated incorrectly
Wrong prices advertised and then you have to either top up with a whole lot more money or go through the process of cancelling and the refund takes forever. Scam behaviour.
No direct flight
Charged me direct flight fare and no refund of the difference
No respetan los precios te dicen un precio y después te quieren cobrar más
The process was easy, fast and efficient. Thank you smart fares:.)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members