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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I had to pay 200 dollars extra, original price was not there. Plus I had to be on a phone call more than 20 min, Im calling from overseas which means extra cost.
The site never made the reservation. I had to buy my ticket at a more expensive price days later elsewhere.
I had cancel my booking and the staff were very helpful! I was able to get a refund too
After buying the flights we got an email saying they aren't booked yet and we had to phone up. We did this and the customer service assistant was telling us things that conflicted the email. He said those flights aren't available anymore and we'll have to pay £250 more per person. We asked to cancel and he said there would be a fee to cancel.
But after a few days the money just went back into our account, as the email said. We got no confirmation that they flights were cancelled, or any further communication from them.
Hoping it is sorted now but would never book with them again. Very stressful experience as it was a lot of money. We will book flights with a different provider now.
We went to check in and it was random numbers for my documents
Thank you guys for the wonderful help in booking the tickets. You got a customer for life
Bad service and poor customer communication
Never using the service
Booking was a breeze, super simple! Payment was quick and easy too. Got my confirmation almost instantly, which was great. No hassle at all, loved it. Definitely recommend!
Everything was excellent, I received information on time and follow up to my reservation
Es una buena experiencia, todo mi respeto para smartfares.
Final price higher than initial booking, called twice to issue ticket
The response was quick n effective
The consultant was excellent in dealing with issues
It us a popular website, but not all data is published before purchase. E.g., cost if additional luggage.
Be careful about hidden cost as baggage. It is exposed only after the reservation is complete.
It was very satisfying to make the reservation with you, everything was very comfortable and excellent.
It was very easy to fill it and fast
Company was not annoying me with too many emails and the whole thing was very discrete
They could not deliver, I try booking my flight despite the comments but previous comments were accurate about the experience.
Purchased tickets with no tickets had to wait days for my refund. They keep trying to bump prices so you pay a premium. Even the price you see is not what you pay it's false advertising
Its very bad experiencia no vuelvo a pedir nada con uds malísimo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members