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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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When I purchased tickets through Smart Fares they could not confirm the transaction despite charging my credit card. They did refund the amount. Several days later, the same flight was still advertised by Smart Fares at the same price. Please sort it out!
差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了 差透了差透了 差透了 差透了 差透了 差透了 差透了
Ease of use.
Convenient date and time for my traveling schedules.
Was looking for a quick and easy booking and this worked perfectly.
VERY GOOD AND FAST. Even the price was very considerable and competitive with other flight booking websites
Muy mal servicio la persona que contesta al teléfono muy grosero nunca más vuelvo a comprar tiquete por media de esta página
They took my money from account for 24 h and didn't get my tickets. 4 times like that
I'm new to this booking service, but it was a good experience.
I can easily book a flight ticket through this website quickly
Booking was relatively simple with clear flight leg info and streamlined interface.
Thank you so very much I am satisfied with you guys and your service
I can somewhat understand all the negative reviews, but my experience was flawless. I was concerned when I did not receive an immediate booking confirmation from the airline, but I eventually got the ticket numbers a couple of hours after the purchase. I guess this is how SmartFares operates.
I wanted to pay in parts (credit card) and there was no option. I selected also to choose my seat and I couldn not do it.
Easier booking options compared to other sites and good price for the flights.
Smarter Fare offer tickets at a price which was not issuable by the airline.
Smarter Fare charged my credit card in full and said ticket may be issued with 24 hours. After 24 hours lapsed, I did not receive ticket confirmation so i called to enquire. I was told that tickets have increased by over 12% and if I dont pay for the fare difference the ticket will not be available.
The telephone operator keep pushing me to make a decision on the spot and i expressed my disappointment in not receiving any phone call/ notifications within the 24 hours and that i had to call them to enquire.
They refused to issue the ticket and said it was the airline who refused to ticket at the price advertised.
As i couldnt make a decision right away, i advised them i need to call back in 10 mins so i can check other websites.
I called back, telephone operator was super rude, and refuse to issue a refund, and keep saying the ticket was non-refundable.
After 10 mins of explaining what had happened earlier, the telephone reluctantly and rudely transfer me to the initial operator i was speaking to (they refused to transfer numerous times)
Whilst the original operator arranged for the refund in full, the entire experience was terrible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members