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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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We had received a few calls, but knowing if they are real calls asking to confirm or third party scams. We confirmed and already paid.
Charging a fee of approximately $100 for canceling a $524 ticket within the 24-hour booking window is unreasonable and unacceptable.
Me gustaria recibir una confirmacion directa de las aerolineas
I booked on the website. A pretty smooth process as these things go. I was kept informed via email along the way and this comforted me as this is my first time using smart fares. Received booking confirmations and was asked to do this review. All that awaits is for me to actually get on my flight as scheduled and all would have been A okay. So far, so good...
Rapida la respuesta, entendible la pagina
I went to check into my flight and it was noticed that I'm supposed to now be leaving five hours early and I was not notified by your company of the change. I have checked emails. I cannot find any emails under smart fares or smart wings.
There was an issue with the credit card, and the person who called me barely spoke English, with an unintelligible accent. Then another person called me, and it was the same situation. After that, I spoke with someone in Spanish who either didn't know how to speak Spanish or knew only very basic, poorly pronounced Spanish. This person was also rude to me, spoke over me when I tried to talk, and then hung up the phone. I canceled the reservation for these reasons
Buscaba lugares baratos para mi viaje a Brasil, pero al final terminó saliendo caro.
Thought i was paying in euros as i was qouted in euros and when i looked at statement i was charged in dollars, so ended up payin an extra 110 euro got on to custmer service which were terrible
It was ok but a bit confusing and at the payment the page collapsed and I didn't know whether it worked out or not and by now I haven't received a boarding pass
Be careful when you scroll through booking. The site defaults and selects "flexible ticket" option to charge me $245 extra. Even though it is said when you book, 24 hours refund but they refuse to cancel my tickets and refuse to refund the "flexible ticket" charge despite the ticket was booked less than 15 minutes before. After arguing back and forth for an hour, they agreed to cancel my reservation and refund my money. I rather book with other sites for a little bit more expensive but a piece of mind.
Muy buena la experiencia y sobre todo el precio
Cómo mencioné al recibir mail en varios idiomas es muy complicado y el precio pactado no es el precio final
I booked and paid for a ticket quoted to me in south african rands (never a mention of usd) and used a south african credit card but then I got charged in USD. This was never relayed to me only ever rands
Website interface allows to have clear view of everything included in fair is fast and was the best price for same trip offered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members