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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 12 days

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6,275 reviews
South Africa
1 review
0 helpful votes
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Very helpful
August 24, 2025

Easy and quick but I didn't understand why before payment the ticket was R8500 but after I clicked the price change

Date of experience: August 14, 2025
Hungary
1 review
0 helpful votes
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It's very bad
August 24, 2025

Very bad because I can't book cheap flights ticket in the website

Date of experience: August 15, 2025
Honduras
1 review
0 helpful votes
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Great
August 24, 2025

Was easy and good and is really practice at the time that you search and buy the flight.

Date of experience: August 6, 2025
Uruguay
1 review
0 helpful votes
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Efectiva-rapida
August 24, 2025

Sin inconvenientes-fue ágil y rápida.
Ahora esperar el día del viaje, para saber si estuvo realmente todo ok.

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
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I could not understand how I could book a flight ticket for an advertised price by your company, the money immediately went out of my account. Just to find out that I have to pay an extra 100$ to finalize my booking.

Date of experience: August 14, 2025
Spain
1 review
0 helpful votes
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All Good
August 24, 2025

No issues with the booking process. Ticket received in time

Date of experience: August 14, 2025
New York
1 review
0 helpful votes
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Scammers
August 24, 2025

Their offer was the cheapest so it won over the others, I placed the order yet no confirmation came from the airline. After inquiring I learned that they showed outdated fares so SmartFares said our offer wasn't real now you have to pay more. A Scam!

Date of experience: August 9, 2025
Illinois
1 review
0 helpful votes
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Bait and switch
August 23, 2025

Not pleased. In the middle of booking your site timed me out. After I logged back in the rate had gone up and your agent said I had to hurry up and book or it would go up further. I would like my $106 refunded, but I bet you won't do the right thing and right the wrong.

Date of experience: August 5, 2025
Jamaica
1 review
0 helpful votes
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Good Service
August 23, 2025

I had a smooth experience using this flight booking service. The website was easy to navigate, prices were clear, and the booking process was quick. I received my confirmation and e-ticket immediately. Overall, it was convenient and hassle-free.

Date of experience: August 13, 2025
Costa Rica
1 review
0 helpful votes
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VERY GOOD!
August 23, 2025

SO FAR SO GOOD. WE, IN THE GROUP, ARE PLANNING SEVERAL TRIPS AND HOPE TO BECOME FRECUENT FLYERS WITH SMART FARES.

Date of experience: August 13, 2025
Mexico
1 review
0 helpful votes
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Excelente a servicio
August 23, 2025

A Sido muy fácil la compra de mis boletos solo que no encontré dónde poder incluir mi equipaje para pagarlo en mi compra, no sé si me brinqué algún paso espero me puedan ayudar con eso... Gracias

Date of experience: August 14, 2025
South Africa
1 review
0 helpful votes
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Won't use SmartFares again
August 23, 2025

Not happy with the time it takes to receive electronic tickets for flights booked

Date of experience: August 13, 2025
April T. SmartFares Rep
1 day ago

Dear Customer,

Thank you for sharing your feedback.

We’d like to clarify that after reviewing your booking, we found that the e-ticket confirmation was successfully sent to your registered email address within just 4 minutes of completing the purchase. If it didn’t appear in your inbox, it may have landed in your spam or junk folder.

That said, we’re always working to improve our service and ensure a smooth experience for every customer. If you have any further concerns or need assistance, please don’t hesitate to reach out to our support team directly.

Thank you again for your feedback.

Regards,
Team Smartfares

Philippines
1 review
0 helpful votes
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Mr
August 23, 2025

I'm so satisfied with the handling of my booking and the assistance accorded to ime s outstanding.

Date of experience: August 13, 2025
Eswatini
1 review
0 helpful votes
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Great service
August 23, 2025

Very efficient, quick and painless. Quick response time. Easy communication

Date of experience: August 13, 2025
Bahamas
1 review
0 helpful votes
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It was smooth
August 23, 2025

It was a smooth experience overall, would recommend again.

Date of experience: August 13, 2025
GB
1 review
0 helpful votes
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No problems.
August 23, 2025

Satisfactory experience. No complaints. Well done. Cheers.

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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Easy to find information
August 22, 2025

I wanted to find plane information for dates, time, price... it was much easier than the other programs.

Date of experience: August 9, 2025
Israel
1 review
0 helpful votes
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All is ok but bad summary
August 22, 2025

I don't know where to see the checking baggage I asked for. Now I don't know if I bought it or not

Date of experience: August 12, 2025
April T. SmartFares Rep
2 days ago

Dear Customer,

Thank you for your feedback. We understand how unclear information about your checked baggage can be frustrating. Please reach out to our support team at customerservice@smartfares.com so we can verify your purchase and ensure everything is sorted quickly. We're committed to improving the experience based on your input.

Regards,
Team Smartfares

Haiti
1 review
0 helpful votes
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Good
August 22, 2025

Everything look fine i just don't have my seat number. Confirmation by email well done for my paid ticket

Date of experience: August 13, 2025
Guyana
1 review
0 helpful votes
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Flight review- YB
August 22, 2025

It was okay, I didn't like the fact that flights had to be booked separately

Date of experience: August 12, 2025