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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Easy and quick but I didn't understand why before payment the ticket was R8500 but after I clicked the price change
Very bad because I can't book cheap flights ticket in the website
Sin inconvenientes-fue ágil y rápida.
Ahora esperar el día del viaje, para saber si estuvo realmente todo ok.
I could not understand how I could book a flight ticket for an advertised price by your company, the money immediately went out of my account. Just to find out that I have to pay an extra 100$ to finalize my booking.
No issues with the booking process. Ticket received in time
Their offer was the cheapest so it won over the others, I placed the order yet no confirmation came from the airline. After inquiring I learned that they showed outdated fares so SmartFares said our offer wasn't real now you have to pay more. A Scam!
Not pleased. In the middle of booking your site timed me out. After I logged back in the rate had gone up and your agent said I had to hurry up and book or it would go up further. I would like my $106 refunded, but I bet you won't do the right thing and right the wrong.
I had a smooth experience using this flight booking service. The website was easy to navigate, prices were clear, and the booking process was quick. I received my confirmation and e-ticket immediately. Overall, it was convenient and hassle-free.
SO FAR SO GOOD. WE, IN THE GROUP, ARE PLANNING SEVERAL TRIPS AND HOPE TO BECOME FRECUENT FLYERS WITH SMART FARES.
A Sido muy fácil la compra de mis boletos solo que no encontré dónde poder incluir mi equipaje para pagarlo en mi compra, no sé si me brinqué algún paso espero me puedan ayudar con eso... Gracias
Not happy with the time it takes to receive electronic tickets for flights booked
I'm so satisfied with the handling of my booking and the assistance accorded to ime s outstanding.
Very efficient, quick and painless. Quick response time. Easy communication
It was a smooth experience overall, would recommend again.
I wanted to find plane information for dates, time, price... it was much easier than the other programs.
I don't know where to see the checking baggage I asked for. Now I don't know if I bought it or not
Dear Customer,
Thank you for your feedback. We understand how unclear information about your checked baggage can be frustrating. Please reach out to our support team at customerservice@smartfares.com so we can verify your purchase and ensure everything is sorted quickly. We're committed to improving the experience based on your input.
Regards,
Team Smartfares
Everything look fine i just don't have my seat number. Confirmation by email well done for my paid ticket
It was okay, I didn't like the fact that flights had to be booked separately
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.
Dear Customer,
Thank you for sharing your feedback.
We’d like to clarify that after reviewing your booking, we found that the e-ticket confirmation was successfully sent to your registered email address within just 4 minutes of completing the purchase. If it didn’t appear in your inbox, it may have landed in your spam or junk folder.
That said, we’re always working to improve our service and ensure a smooth experience for every customer. If you have any further concerns or need assistance, please don’t hesitate to reach out to our support team directly.
Thank you again for your feedback.
Regards,
Team Smartfares