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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Processing steps were easy. First time but not last, hope to get more deals from you so I can make your company my first choice.
All was very good. Only issue is that they call you later to upsell you travel insurance, even though you probably declined it anyway during check-out.
Other than that, the price I got, was almost 50% than the price directly with the airline. Amazing!
I don't know why I got here since everything was in Spanish as my research was in a Spanish website. Also the rates were given in Euros and suddenly, when once I had bought my flight ticket, the rates changed to US Dollars, something that I still don't understand
Clinically correct and efficient. Hassle free experience and best price
Dear Customer,
Thank you for your positive feedback! We're delighted to hear that you had a smooth and efficient experience and appreciated our competitive pricing. Safe travels, and we look forward to serving you again in the future!
Regards,
Team SmartFares.
Overall, the experience was smooth and easy to book. The reason for my four-star rating is the pricing. I was quite surprised to see the final checkout price was R1700 more than the original quote. That's a significant jump, and while I understand the fine print might explain it, I do believe pricing should be more transparent and upfront, especially when there's such a big difference from what was initially shown. That said, the overall process was efficient, and I'm happy with the service—just something to improve on for the future.
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
We sincerely apologize for any surprise caused by the final checkout price. We understand how important transparency is, and we regret that the initial quote did not fully reflect the final costs. Our goal is to provide clear and upfront information, and we will take your feedback into account to improve our communication and ensure pricing details are more transparent from the outset.
Thank you again for your honest review. We value your input and hope to serve you even better in the future.
Thank you for your understanding and patience.
Best Regards,
Team SmartFares
Charged price higher than advertised price, luckily I only kept enough in the account so it declined and I went with a different company.
Dear Customer,
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a declined credit card. Additionally, one of our representatives attempted to contact you by phone on April 30,2025, at 4:17:53 PM; however, we did not receive a response. We also sent you an email confirmation regarding this matter. Since fares are dynamic and can change based on availability, the original fare is no longer available.
Subsequently, you contacted us via chat on May 1,2025, at 6:20:28 AM, requesting to cancel your booking. Our team has processed this request in accordance with your instructions.
For further assistance, please feel free to contact us at customerservice@smartfares.com. We will respond promptly to resolve any remaining concerns.
Best Regards,
Team SmartFares
Went smoothly through the steps and received confirmation email shortly after booking
Dear Customer,
Thank you for your positive feedback! We're glad to hear that the process was smooth and that you received your confirmation promptly. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!
Best Regards,
Team SmartFares
Opened the website, pretty straightforward layout. Entered my origin and destination, picked dates and passengers. Waited briefly for results. A list of flights popped up with different airlines and times, sorted by price. Checked the options, compared prices and schedules. Clicked on one I liked, saw itinerary and baggage info. Added my details and payment info. Double-checked everything before booking. Got a confirmation email with flight details and locator. A normal experience, nothing special.
Dear Customer,
Thank you for sharing your experience! We're glad the website's layout was straightforward and that you found the booking process smooth. Your feedback helps us understand what works well and where we can improve to make the experience even better. If you have any suggestions or need assistance in the future, feel free to reach out. Safe travels!
Best Regards,
Team SmartFares
El servicio fue rápido y excelente, pude realizar mi reserva sin contratiempos
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you had a smooth reservation process and experienced excellent service. We look forward to serving you again soon!
Best Regards,
Team SmartFares
The price advertised was not the price that I paid. It came to almost R1 000.00 more than the advertised price. Its a total rip off. I will never book through smart fares again.
Great experience and very easy to purchase the ticket. User friendly
Thank you so much for your feedback! We're glad to hear you found our service easy to use and that you got a good price on your ticket. We look forward to assisting you again in the future!
I made booking through your website twice and you weren't able to issue tickets because of price went up. Then why have those rates on your website!
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we identified that your booking could not be completed due to payment decline and, due to the inherently variable nature of airfare pricing—where fares frequently change and the original fare displayed on our website may no longer be available—this resulted in a fare adjustment. Following your request to cancel the reservation, we processed the cancellation accordingly.
If you have any further questions or concerns, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding and patience.
Sincerely,
Team SmartFares.
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our process reliable. We look forward to assisting you again in the future. Safe travels and thank you for choosing Smart Fare!
Regards,
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're delighted to hear you found our fares competitive and our booking process easy. We look forward to serving you again soon!
Regards,
Team SmartFares.
Terrible experience! The customer service tried to charge me after my booking was paid
My reservation code for flight from Kuwait on Ethiopian Airlines was C0QW78. Airline confirmation code was emailed by Smart Fares on 18 April and the ticket number sent too. Then the flight was cancelled by Ethiopian airline due to unplanned circumstances, and I got a notification email on night of 25 April. I was asked by the airline representative to contact my travel agent or the website where I booked. I tried your Live chat to get help, with no response from the live chat although you say on your website there is 24/7 help. I emailed *******@smartfares.com on 26th April and was told to be patient. I was then contacted telephonically by Otis, from your customer service and told about the options I have. I could get a refund on my ticket but lose almost half the price I paid. Alternatively I could change my ticket for $296.00 USD.
I am extremely upset by having to pay anything when I am not responsible for the cancellation by the airline. I trust the airline would give you back 100% of the amount you paid them for that ticket. May I know what was your service charge for making the changes? And if I asked for a refund why should I be the one to take the loss of around USD 480? This, for an ordinary person is a lot of money. In view of this, I would appreciate a breakdown of how you arrived at a cost of296 USD for me to pay in order to change a ticket?
Awesome, fantastic, fast, less expensive, reliable, ……………………………
Dear Customer,
Thank you so much for your kind words! I'm thrilled to hear you had a fantastic experience. Your satisfaction is our top priority, and we're glad we could provide fast, reliable, and affordable service. If yo need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.
Easy as, simple and straightforward booking, just had to wait 24 hrs for confirmation Apparently this is normal anyway
I will never use them again. I travel for work and it was an option, so I decided to use them. I had to rebook due to not making my drop. They wanted me to pay an extra 300, so it wasn't worth it at all. Lesson learned because I lost almost 300. Will never use them again.
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We understand how important reliability is, especially when traveling for work.
After reviewing your case, we would like to clarify that you made your reservation on April 27,2025, and the tickets were successfully issued. A confirmation was sent to you at that time. On April 29,2025, you contacted us to request a change to your travel dates. Please note that once a ticket is issued, any modifications are subject to airline policies, which typically include fare differences based on availability, as well as change fees. That is why you were advised to pay the applicable difference.
Please be aware that since you did not agree to the additional charges, no changes were made to your reservation.
If you need further assistance, please feel free to contact us directly at customerservice@smartfares.com.
Sincerely,
Team SmartFares
I'm so grateful to Matthew as he has helped me tremendously today & has promised to continually help me until my journey starts Thank you Matthew your a star 🌟
Dear Customer,
Thank you very much for your kind words! I'm delighted to hear that Matthew was able to assist you and that you feel supported on your journey. Our customer-centric team is dedicated to providing excellent service, which is our top priority. If you ever need assistance in the future, please don't hesitate to contact us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your kind words! We're glad to hear that the processing steps were easy for you, and we look forward to serving you again. We truly appreciate your trust and hope to provide even more great deals in the future.
Sincerely,
Team SmartFares