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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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최종 항공사 컨펌에 시간이 걸려 불안 했지만, 최종적으로는 비교적 빠르게 회신이 있어 좋았습니다. 감사합니다~~~
I will come back to used this application to booking ticket and i will to my family and friends to use smartfares
Dear Customer,
We're delighted to receive such a wonderful review! Making your flight booking experience smooth and enjoyable is our top priority. We appreciate your trust in us and hope to assist you with your travel plans again soon! If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.
Good job! I loved it! Everything worked out great & happy with flight
Dear Customer,
Thank you so much for your kind words! I'm thrilled to hear that everything worked out perfectly and you're happy with your flight. It was a pleasure assisting you, and I look forward to helping you again in the future!
Sincerely,
Team SmartFares.
I actually went on Cheaplights' web page, but ended up paying Smart Fares without leaving Cheapflights. After credit card payment was stopped, Smart Fares submitted another request for payment and it was paid. No one answered my phone call to Smart Fares but Truecaller showed it was a number in Rwanda.
Who can trust a company whose emails are signed by someone who calls himself "Sitejabber"?
The price of R22 500 appeared on my bank statement as R24 500! How do you do it?
Shame on you for cheating and scamming people this.
I should have known it was too good to be true...
They change my flight with an expensive one. Totally disappointed. I bought a fly and instead of be less expensive cost me more than buy the ticket directly to the airline.
Overall good work. No complaints. Got regular update on mail
Dear Customer,
Thank you for your positive feedback! I'm glad to hear you appreciated the updates and that you're satisfied with the work. If you need any further assistance, feel free to reach out.
Sincerely,
Team SmartFares.
You publish a low fare then change to say it is no longer available. Outright cheating!
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we identified that your booking could not be completed due to a declined credit card. Additionally, due to the inherently variable nature of airfare pricing—where fares frequently change and the original fare displayed on our website may no longer be available—this resulted in a fare adjustment. Following your request to cancel the reservation, we processed the cancellation accordingly.
If you have any further questions or concerns, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding and patience.
Sincerely,
Team SmartFares
My experience with SmartFares has been smooth, with user-friendly booking options and competitive pricing, though occasional issues with payment processing.
Dear Customer,
Thank you for sharing your experience. We're glad to hear that you found our booking options user-friendly and our prices competitive. We apologize for the occasional payment processing issues you've encountered and appreciate your patience. We're continuously working to improve our services and ensure a seamless booking experience. If you encounter any further issues, please don't hesitate to reach out to our support team. Thank you for choosing SmartFares!
Sincerely,
Team SmartFares.
At first I was very stressed because I booked JHB/LUA/LIS 17th May returning LIS/LUA/JHB... When I paid the ticket. I saw that it was booked JHB/LUA and LUA/CPT... I panicked and phoned the airlines straight away LILLIAN was amazing and sorted out the problem. Not very impressed that I had to pay EXTRA USA 109
My initial experience to booking was good but later turned out to be awful due to the direct call with no result to complete my booking.
I bought a ticket which included fares and taxes but not all of them. So the site called me like an hour after the transaction and told me I had a payment missing. I admit I didn't check it didn't include that tax but also I think they should warn you about it
I was nice and easy to book my tickets. So I have booked my flight ticket through smart fare it's cheap also easy to book... it's helping us who don't have enough money for booking
Good service. Quick and efficient. Happy with the service.
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This was my first time ever purchasing a ticket through SmartFares. Price, easy website navigation, and purchasing experience were all good. HOWEVER, a rep started to call the day after to sell me their insurance. She called three times and asked if I would like to purchase the protection insurance. To be clear, that option was already available when I was purchasing the ticket, so I would have bought it if I felt it was necessary. There was no need for three extra marketing phone calls.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind words! I'm glad to hear that you were satisfied with the final response and that everything worked out smoothly in the end. If you have any more questions or need further assistance, feel free to reach out at customerservice@smartfares.com.
Sincerely,
Team SmartFares.