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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to book. Good options. Best price. No added price above the one you see.
I experienced a good memory through SmartFares. The price was reasonable and the response time was approprite.
After paying for my tickets, I was told that I would have to pay an extra $350 for the baggage to complete the purchase. I complained about the unexpected extra payment, so you reduced it to $216. Still, you should have mentioned that this is a mandatory extra payment before I made the purchase.
Good experience, easy for booking …………………………………………………………..
Nice but the issue of cyber security needs to be improved so that crime cannot take place
Hi very happy and thank you very much. Could I please be advised as to when I will receive my ticket and also, why is it showing no bags? When I booked it was one cabin bag and one check in bag. Please come back to me.
Easy and straight forward, and most important has the lowest price of all other platforms
Satisfactory, easy and affordable. This is my first experience
Horrible después de comprar me llmn para decirme que el precio es el doble que noe devolveran nada estoy hablando con un abogado ya que grabe la conversación y los denunciarey demandare. También manejo IA se lo que hacen
I got a booking confirmacion e-mail and send my Passport and card copy yesterday. But still my booking is penging.
I wonder when I can get guarante.
If there is a probrem with my credit card, please give me a message.
I booked a flight from Arusha to Zanzibar, using Smartfares because their cheapest fares. A couple a minutes passed before I received a call from Smartfares, telling me that there was a mistake and I had to pay 62% in addition to the original price. There was not any other alternative, but paying that extracost, which was immediately charged by them to my credit card without my confirmation. It was a terrible experience, the first and the last one with Smartfares.
The text told the card will be charge with xx amount, but in the card was charged that cost + a commision
I bought a ticket luggage included. Once I paid I ve been told " maybe there will be additional charges for luggage, please visit the website if the company" which I did. No informations about this. At the airport, I had to pay 100 dollars. Never ever again.
En lo personal me dio miedo al principio por qué no conocía la página pero hasta ahorita estoy bastante conforme
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your positive feedback! We're delighted to hear that you found our ticketing process easy and affordable. If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares