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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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This is the first time a travel agency hasn't honored my reservation. The excuse is too unbelievable, and then they offer me a flight plan I don't like. I would never recommend you.
Very low rates compared to other service providers and the ease with which we were able to book the tickets was awesome...
I got I little bit of confusion about some mails that they sent me but I called and they helped me to clear out the situation in a way, but it was awkward
Buena experiencia, tenía varias dudas de mi reserva y servicio al cliente me ayudó rapidamente.
I have a good experience but the charges on the payment is too high
At the end I paid more for the flight with your website than with the airline
Dear Customer,
Thank you for your feedback. We're sorry to hear you experienced higher costs when booking through our website. We strive to offer competitive prices and transparent fees. Your comments are valuable and will help us improve our service. If you'd like, please contact our support team with your booking details, and we'll look into this further. Thank you for choosing us.
Regards,
Team SmartFares
I had a query and I received excellent friendly support and advice
I'm not satisfied because I bought the plane tickets and also paid for the checked baggage, but at check-in the payment didn't appear, so I had to pay again.
Great experience and competitive with other dealers. Also, provide choice on itinerary.
Great online experience. Prices are competitive and comparable in decision making.
Easy to use and found a great price for my tickets! Would use again.
Tuve problema con mi tarjeta para pagar la reservación, llamé para intentar hacerlo por teléfono y me dijeron que la tarifa había cambiado, que había subido de precio 1,200 usd, sin embargo en la página la tarifa había bajado, así que no compré los boletos con ustedes
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we identified that your booking could not be completed due to a declined credit card. Additionally, due to the inherently variable nature of airfare pricing—where fares frequently change and the original fare displayed on our website may no longer be available—this resulted in a fare adjustment. Following your request to cancel the reservation, we processed the cancellation accordingly.
If you have any further questions or concerns, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding and patience.
Regards,
Team SmartFares
Great I really liked how cheap it was. Would use again thank you
Very unhelpful and can't resolve any issue. DO NOT USE! I've been trying to get a refund, but they don't care or call me back. Lack of English language on the phone causes more issues.
Fue fácil buscar el vuelo y hacer la reserva, pero no me gustó que me hayan cobrado más dinero de lo que decía en la página, porque fue sorpresa que me cobraran más dinero sin tener conocimiento, simplemente me descontaron de mi tarjeta un mayor valor y no sé por qué razón, eso es arbitrario y publicidad engañosa
It was a good site and cheap flights with good prices and I got my tickets and details for my upcoming flight right away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from Smartfares!
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Additionally, one of our representatives attempted to contact you multiple times without success. Unfortunately, because we did not receive a response, and due to the dynamic nature of airfare pricing, the fare changed, and the booking was subsequently canceled.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at customerservice@smartfares.com.
We appreciate your understanding.
Best regards,