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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I feel that u did a mistake l have charged more it was supposed $366 but was more
Pls send me the ticket, I need the ticket so I can print it to travel
Easy to use platform. Just a few clicks away. The brand is new and should run promotions to create more awareness.
First of all, I did not want a flexible ticket, and when it was confirmed on my website, it had added the flexible fare. Secondly, you sent me a note about confirmation. You never confirmed my ticket, I just took a screenshot of my own order with the reservation code at the time of order. The mail you sent me was to have me confirm or disconfirm if my order had come through. If I hadn't received a confirmation, I had no option. But to send a note to your customer email, which I did. The email you said I could use could not be used. I tried several time and had the right mail address. It came back saying I could not use the mail. Very bad service, but I have my reservation number only because I took a screenshot of my own order. I would ask to have the flexible fare part returned, but I fear yet again not to hear from you. I won't use your services again if there is no positive response to my request. I suspect you have sent text to my home phone since that is the only phone you got from me, but sending text to a home phonet is of course not possible. That is also why I gave you my email address. Boerge Bakken, Canberra (*******@live. Com)
Rapide et pratique et surtout moins cher pour acheter des billets d'avion parfois
Straight forward experience. Booked. Less than 24 h to receive a confirmation. And even redundant follow-up.
There is a need to pay attention and click on all the details of the offer, including all links related to information so as to properly understand the terms of the deal.
Hice la compra de pasajes y aceptaron pero después resulta ser que no consiguieron los pasajes y todavia estoy en demora por el rechazo de la tarjeta de crédito
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Additionally, because of the dynamic nature of airfare pricing, the fare changed, resulting in the cancellation of the booking and the transaction being voided.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at customerservice@smartfares.com.
We appreciate your understanding.
Regards,
Team SmartFares
Nice that there was a follow up about seat reservations, I didn't have to fight that fight!
Muy buena y agil. Me contestaron en tiempo y forma y sin ningún problema todo
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They did not even tri to help in a very difficult matter in a foreign country
Wouldn't use Smartfares! We recently booked two business class tickets for specific dates and carrier through a comparison site from Australia to Spain and was redirected to Smartfares which we purchased after checking if they were legitimate. We booked, paid, received confirmation and within an hour received a call from San Diego saying there weren't any more seats on the day/flight but if we could switch dates, they could book seats BUT more expensive. Long story short both through the comparison site, direct to the carrier and on Smartfares the dates we originally booked continue to have cheaper fares listed, with "only four seats left" on Smartfares and this is over a week later. We've complained on the same day and asked for the difference in fare cost between what we paid and what's "still available" but nothing except "I've never seen this happen before" from the call center guy.
Compre boletos para mi familia pero posteriormente me cobraron un sobrecosto para un trayecto. Debido a que no estuve de acuerdo, la solución de SmartFares fue cancelar todas las reservas. Si venden un servicio y cobran lo incorrecto deben asumir el error, no el cliente.
Greetings from Smartfares!
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Additionally, one of our representatives attempted to contact you multiple times without success. Unfortunately, because we did not receive a response, and due to the dynamic nature of airfare pricing, the fare changed, and the booking was subsequently canceled.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at customerservice@smartfares.com.
We appreciate your understanding.
Team SmartFares
Booking with SmartFares was honestly smooth as hell. Found a dope price that beat all the other sites I checked. The process was mad simple, no weird hidden fees or anything sketchy. Got my confirmation fast, and everything was good to go for my trip. Customer service hit back quick too when I had a question. Would def use it again when I travel next time.
When I first checked my planned all-inclusive trip's costs for 2 x Adults + 2 x 'Extras Options' on ykza. Smartfares. Com, I was quoted R46,929.29 in total, plus I also had to pay another $180.85 USD to have my surname corrected from VAN RENSBU to VAN RENSBURG. However, when I checked the converted ZAR Rand - $ USD charge made to my Credit Card it amounted to R53,896.00 (i. E. R3.513.09 more than the R50,382.91 anticipated)... So, this means that one should not trust the converted currency quoted without checking it with your Bank first.
Communication breakdown. Prices changes comparing why I saw.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Please note that our fares are dynamic and subject to change based on availability and demand. Since the same fare is no longer available, and as per your request received via chat, we have canceled your booking.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at customerservice@smartfares.com.
We appreciate your understanding.
Regards,
Team SmartFares