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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Recibí mi confirmación de reserva para volar el 15 04 de San Salvador a Cancún. Gracias
Everything was smoothly and fast, I got the feedback with the itinerary then the ticket in my email address after the payment was made. I am absolutely delighted.
Quick and easy booking!
Definitely will do it again! Thank you
Booked international flights through SmartFare and received confirmation that my flights were booked. I was then able to find my record on the airline's website and select seats. So, all seems to be in order for now.
I have been in Belgium for the past four years and I have a travel experience
My experience with SmartFares was really nice, everything was fast, easy and helpful
I don't know yet because I don't see my ticket at this moment for my Flickr
Your dedication and commitment are truly admirable. The result obtained is impeccable and reflects great effort. It shows how quickly the task was completed. Demonstrated efficiency is an example to follow. His professionalism is worthy of recognition. It is a pleasure to observe such a well-done work. This will undoubtedly contribute to the success of the project. We look forward to continuing to count on your valuable contribution in the future.
Their dedication and commitment are truly admirable. The result obtained is impeccable and reflects great effort. It shows how quickly the task was completed. Demonstrated efficiency is an example to follow. His professionalism is worthy of recognition. It is a pleasure to observe such a well-done work. This will undoubtedly contribute to the success of the project. We look forward to continuing to count on your valuable contribution in the future
Mi peor experiencia en compra de boletos dentro de esta plataforma, deberían de desaparecerla, es un fraude, te acorralan y tienes que depositar mucho mas del costo de los boletos.
I have bought the ticket. The next day I received a message saying that the booking didn't go through.
After writing and writing to your operators I received today confirmation for my flight.
Creating a lot of issues with hotels and car rentals in both sides of the this trip.
First time in 35 years of travelling that this happened. I hope the next time will be better!
The operator on the online chat (Otis) was very helpful and friendly.
Thanks for the easy booking and great service. The overall experience was perfect.
I was looking for a flight below 800 euro with one stop. All flight where above and the only available one was two stops at 778 euros. I decided to take it even though I didn't want two stops but I made do because of my budget. To my disappointment I was debited 828 euros for the flight instead of the 778 euro. I am really upset because I could have paid that amount for a one stop flight with Qatar air instead of two stops on different flight. I definitely won't be using smart fares again.
Site is easy to use. Customer service was very helpful. When needed.
La experiencia fue muy buena, pude hacer la reserva de manera muy simple y rapida.
The customer services was answering my messages in time and advised to wait but the waiting time was almost 7 hours to receive the ticket
Me encantó la experiencia y mucho más los precios en los que conseguí mis tickets
Very nice and fast in the purchase process. Cheap as well so very excellent everything
Me llegó todo, con lo comprado, perfecto. El pasaje, el numero y el día. No fue inmediato, pero se puede confiar
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a smooth and satisfying experience. We strive to offer the best quality at affordable prices, and your appreciation means a lot to us. Looking forward to serving you again!
Regards,
Team SmartFares