SmartFaresReviews 8,675

I booked two tickets from JHB to HK, the App shows total cost is R*******. 24, but charge R*******. 96 from my account, doesn't charge the same amount as showing in the App, I contacted Smart Fares service, they told me they only charge the amount of USD. I always book air tickets from Cheapflights App, never happened this with other agents, always charge the same amount as shows, first time book with Smart Fares, feel disappointed.

Our first reservation was on hold for many hours and in case we had not called there would have never existed an issuance of the tickets. We had to make an international call as Smartfares only informs a toll number (later we knew they have a 1800 toll free number). After the verification charge that was positive, issuance took time and thanks to Aish it was successfull.

Quickly got my bookings and now paid for four tickets but only received three tickets. Can't get hold of the people who made my bookings. Their numbers are off.

QuickTime and efficient. It was very easy to book choose the most convenient flight and book it.
Good price

So far it has been easy to navigate your website. They followed up with us by phone, mostly to see if we would like the insurance. But were courteous about our choice. We are just waiting for the tickets to arrive in our email box. It did say it could take up to 72 hours since we booked on the weekend. If things continue to progress as expected, we will highly recommend SmartFares.

Simple to use so far. My only concern was that I was quoted a price in NZ dollars and charged one that was higher. I suspect that because it really charges US dollars that the exchange rate used in the quote was different from the actual exchange rate. I don't have a seat assignment yet nor was there anyway to specify a vegetarian meal on the long haul section of the trip. These are going to cause me to search out how to do these things (and will probably cost me money for the seat.) hence the 3 stars.

Realizar la reserva fue fácil y rápido. La confirmación también la enviaron rápido.

On the website, i was quoted 3380e. However i qas charged 3850usd. I called to samrtfares and Bryan qay lying to me that flight ticket is without baggage. Then he was threatening me that he will cancel my ticket with 100 USD cancellation fee. I had to say at least five times to not to do that. And then he was threatening to change my booking on different date. I strongly advise everyone to stay out of this website.

There are a lot of hidden fees/cost and unclear details, and they will cost you more than what you saved, and will ruin your vacation.

So reliable and a very good deal. At first I did not trust the website. But I took the risk and everything went well.
The second time I gained confidence because I traveled without any stress and all my bookings were straight.

I have traveled many country so this is a good airlines so this airlines is too eady when we compare from the another airline faee

Efficient confirmation of booking - good communication re: pricing increase.

Es mi primera vez que trabajo con esta empresa me parece muy confiable y ofertas de vuelos son muy tentativas

They gave me bad options and no solutions. Called me at 1am and made me make changes to my flight without my full approval

Is disgusting that when you buy say that the price is other, that you should pay more, and don't return money, don't give better options when not is my fault. Is totally disgusting

Smart Fares was clearly not a reliable company for flights, I would not recommend them. They were very difficult to deal with when asking for a cancellation, I had to call many times and they could not provide me anything in writing stating that I would be refunded. They charged my credit card twice for a flight that was non existant, I had to get my bank involved.