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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I booked a ticket and trying to cancel next day, still within 24 hours period and I was charged of a fee of $150 when I was suppose to get a full refund.
I will be reporting this to BBB for this transaction.
Show different price when paying asking for more very disappointed
The experience is good till now they are cooperative and well staff there
It is very specific website, where finding tickets is very easy and in a good price as well! Thanks again for your service!
I had problems with my credit card in the payment because of a limit in the first payment that I solved with my bank executive. Then a smartfares agent tried to do the payment but the flight I have reserved was complete so they offered me another flight more expensive. We were in a 1 hour phone call when it was not necessary to be all the time in the call. Then the smartfares agent told me that the new resevation was also unavailable so he offered me another more expensive flight (US$600 more than the first one). The agent told me that I could not cancel the reservation so the only option was to get the more expensive reservation.
I didn't have a good experience with the agency because I purchased the ticket, and shortly after, they sent an email saying they had an issue completing the purchase. After spending 30 minutes on the phone, the purchase was finally completed using the same card, but I was charged $50 more because, according to the company, the price had changed. A few hours later, there was a $1,000 purchase attempt on my card under the company's name.
I already got my reservation code and I had to talk with a lady. Because she told me that the price of my reservation changed.
First she wanted to charge me 300 usd more and after many situations she charged me 80 usd.
This is not acceptable. I already had my booking reservation payed. Originally was 900 usd at the end was 1020 usd.
I checked the website accept price, Fill out the form and send it off, then pick up the phone. Each person needs to add around $80. That's why I gave to you two stuff.
Me cobraron Trip Cancellation Protection: $99.00, cuando yo lo había descartado
Great price and user experience.
Impressed that the fare was lower than at the airline's site. Will definitively use it again
Disappointed with my online experience due to the unavailability for a booked ticket but later confirmed to be a time-out promotion.
I'm in Europe,sending emails,I didn't get confirmation for my booking and nothing happened never received confirmation.not happy with that
I enjoy for my first experience with SmartFares.
The beginning of the great journey.
I tried to book a flight but it kept saying this price is not available and then the staff was offering me a way higher price. If it's not available. Please do not show on the website
I paid a change of name fee, told them the name I wanted on their, they put the name in wrong, then refused to change it again because of their mistake. Then they called to add protection on the trip & not to resolve the issue that they had created. Qorst customer experience of my life. If they will respond to my call & fix this issue then perhaps I will take this back. But for now. It stays
Went through Kayak.com and from the list of available fares, this fit our needs the best.
Great and fast paced easy to use, follow up fast with email and great site to buy ticket. Good price too
I had a good experience booking my ticket and the overall experience was good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience and that you found our prices to be competitive. Looking forward to helping you with your future bookings—we appreciate your trust and support!
Sincerely,
Team SmartFares.