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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was easy to make the reservation and at a good price. It was a total adventure!
Dear Customer,
Thank you for your positive feedback! We're delighted to hear you had a good overall experience. We look forward to welcoming you on your first trip with us and hope it will be the start of many more enjoyable journeys together. Safe travels!
Sincerely,
Team SmartFares.
Being worry-free feels refreshing. It's as if a weight has been lifted off my shoulders, allowing me to fully immerse myself in the present moment. I can focus on other things without being bogged down by anxiety or stress. It creates a space where I can truly enjoy life.
Dear Customer,
Thank you so much for your heartfelt review! We're thrilled to hear that our services have helped you feel worry-free and more present in your life. Your feedback truly motivates us. We're grateful you chose us and look forward to continuing to support your journey to a more relaxed and joyful life!
Sincerely,
Team SmartFares.
I booked through SmartFares for the first time after finding it via Google. The fare was shown in euros (€580), and there was no mention that the charge would be processed in US dollars. After payment, I received an email showing a $688 charge, higher than expected due to currency conversion. I accepted it reluctantly but was already concerned by the lack of pricing transparency. Later I noted €623 was already reserved on my credit card for this booking. The next issue was even more frustrating: I was told the booking wasn't confirmed yet, only reserved, and I'd get confirmation later. If nothing came within 48 hours, I was advised to call a number—which turned out to be unresponsive. Other numbers didn't work either. The email address on their site bounced back. Only the US-based number connected, where I was told to wait until the office opened. I also sent out a message via chatbot. Finally I reached a representative who told me the booking had failed due to one flight segment being unconfirmed. He offered a confirmation if I would pay another $20 and informed that he has already discounted the higher price by applying a coupon. At that point, I requested a cancellation which was done in the system while I received a message to urgently call back due to an issue with my booking. Finally spoke to someone very responsible, who confirmed the cancellation, assured me a refund would be issued, and emailed the confirmation. While one or two agents were helpful, the overall experience was poor—misleading pricing, broken contact details, and delayed or missing communication. It took a lot of effort to get basic support. I was left feeling misled and frustrated, and I won't be using SmartFares again.
Dear Customer,
Thank you for your feedback. We sincerely apologize for any confusion or inconvenience caused.
Upon reviewing our records, we found that you made a reservation on 8 May, 2025. Unfortunately, your booking could not be processed due to a credit card decline. One of our representatives contacted you on the same day to inform you of this issue. As per your request, the booking was subsequently canceled.
Regarding the fare, please note that selecting a currency other than USD is intended to display the equivalent fare in your preferred currency. However, on the final booking page, just above the 'BOOK' button, the total trip cost is clearly displayed in USD. We recommend verifying the currency conversion details with your bank, as the conversion process is managed by your credit card issuer. This will help ensure clarity regarding the final amount charged.
We truly value your business and hope to have the opportunity to serve you in the future. If you have any further questions or require assistance, please do not hesitate to contact us at customerservice@smartfares.com.
Thank you for choosing our services.
Regards,
Team SmartFares
My experience was good with smart fares looking forward to buy more airtickets with them
Dear Customer,
Thank you for your positive review and for choosing Smart Fares! We appreciate your business and look forward to assisting you with your future travel needs.
Regards,
Team SmartFares
Received confirmation the same date I made the booking. Thank you.
Dear Customer, '
Thank you for your feedback! We're glad to hear you received the confirmation promptly. Your satisfaction is important to us, and we're glad that we could provide you with a positive experience. If you ever need assistance or have any questions, please feel free to reach out to us. We're here to help, and we appreciate your support
Regards,
Team SmartFares
Easy and fast navigation options were available for use to.
Dear Customer,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our airfares competitive and our booking process easy to navigate. Providing a range of options to choose from is important to us, and we're glad that you found value in our offerings. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help and look forward to serving you again!
Regards,
Team SmartFares.
Very easy and convenient and fast and reliable and the fare also very good compare to other r
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service easy, convenient, fast, and reliable, and that you appreciated our competitive fares. Your satisfaction is our top priority, and we look forward to serving you again soon!
Regards,
Team SmartFares
Yesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyesyes
Dear Customer,
Thank you for your glowing review! We're delighted to have been a part of your travel plans and to have provided a seamless booking experience.Your satisfaction is our priority, and we're grateful for the opportunity to serve you.
Regards,
Team SmartFares
I was over charged for our flights booking and have still not received the booking confirmation. The email address given for customer services does not exist, so there is no way of communicating with Smartfares.
Dear Customer,
We sincerely apologize for the inconvenience you have experienced with your booking and the challenges in reaching our customer service team. Please be assured that this does not reflect the standard of service we strive to provide.
Our team attempted to contact you via phone and email but was unable to reach you.
Regarding over charge, please note selecting a currency other than USD is intended to display the fare in your preferred currency. However, please note that the total trip cost is clearly indicated in USD on the final booking page, just above the 'BOOK' button. We recommend verifying the currency conversion details with your bank, as the conversion process is managed by your credit card issuer. This will help ensure clarity regarding the final amount charged.
Upon checking our records the booking confirmation was successfully sent you on 5/11/2025 6:47:36 AM. we kindly ask you to check your register email.
We truly value your business and hope to have the opportunity to assist you further in the future. If you have any additional questions or require further assistance, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind feedback. We're delighted to hear that your ticket purchasing experience was smooth and that you found our prices to be excellent. Customer satisfaction is our top priority, and we look forward to serving you again in the future.
Best Regards,
Team SmartFares
Alright everything went fine No issues no problems everything went smoothly
Thank you for your positive feedback! We're glad to hear everything went smoothly. If you need anything else, feel free to reach out!
It was easy to book although price initially show was lower than eventually charged
Dear Customer,
Thank you for your feedback! We're glad to hear that the booking process was smooth for you. We apologize for any confusion regarding the pricing. Sometimes, the final charges can differ due to taxes or additional fees. We appreciate your understanding and We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Best Regards,
Team SmartFares
Every step is as easy to complete even a 7 years old can do it. This tell you how easy the process is
Dear Customer,
Thank you very much for your kind words! We are delighted to hear that our process is simple and accessible for everyone. Our team works diligently to ensure a seamless booking experience, and it’s rewarding to know that our efforts are appreciated. We look forward to serving you again in the future. Your feedback truly means a lot to us. If you need assistance, please don’t hesitate to reach out to us.
Best Regards,
Team SmartFares
Smartfares deducted more money that what was necessary, and I have not been reimbursed with the difference. I have sent numerous emails regarding the issue, and the last email just stated that it will be reviewed, but nothing happened after that. Smartfares still owes me the difference. Please refer to previous emails. If need be, I will forward it all again.
Dear Customer,
Thank you for reaching out to SmartFares and for taking the time to share your feedback regarding your recent experience on our website.
We sincerely apologize for any frustration or disappointment you may have encountered, and we appreciate the opportunity to address your concerns. We attempted to contact you via the registered phone number on your account to discuss this matter further but were unable to reach you.
Regarding your concern about a potential overcharge, we would like to clarify that all fares displayed and processed on our website are quoted in United States Dollars (USD). The final amount reflected on your bank statement will be in USD as well. The amount debited from your account in your local currency may differ due to currency exchange rates applied by your credit card issuer at the time of processing.
We can also confirm that your booking has been successfully confirmed, and the confirmation has been sent to your registered email address.
If you have any further questions, need additional clarification, or would like to discuss this matter in more detail, please feel free to reply to this email or contact us directly at customerservice@smartfares.com. We are here to assist you and look forward to resolving this matter to your satisfaction.
Sincerely,
Team SmartFares
Rapido en respuesta y confirmacion buenas opciones no conocia la plataforma esla primera vez que la usamos gracias
The search and options were excellent. I was able to choose the option that was ideal for me
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the search and options to be excellent and that you were able to find the ideal choice. Your satisfaction is our top priority, and we look forward to serving you again!
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that the booking process was smooth and that you had a great experience. We'd love to welcome you back anytime!
Sincerely,
Team SmartFares
It's good and easy, I find it from agoda. Good price for ticket.
Thank you so much for your feedback! We're glad to hear you found our service easy to use and that you got a good price on your ticket. We look forward to assisting you again in the future!
Magical. But it would be good if tickets are issued ASAP when confirmation is made. I surely needed to have them printed.
Thank you for your kind words! We are delighted to hear that you had a wonderful experience. We appreciate your feedback regarding the ticket issuance process. Your tickets have been successfully sent to your registered email address.
If you have any further questions, require additional clarification, or wish to discuss this matter further, please do not hesitate to contact us directly by replying to this email or by writing to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that making the reservation was smooth and that you enjoyed. If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.