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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It's been fine so far no complaints, hopefully on the day I fly it will be the same.
Rápida y excelente.
Muy bueno, es la mejor opción para todos mis viajes.
Nice thank you thank you thank you thank you thank you for your help
Dear Customer,
You're very welcome! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
This is the first time if using your site. I can find competitive price.
I called a few times and phone can get through so fast and all are kindly willing to help me.
Thank you
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our website and customer service. It's wonderful to know that you found our prices competitive and that our team was able to assist you promptly and kindly.
We truly appreciate your support and look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out.
Sincerely,
Team SmartFares.
Dear Customer,
Thank you for your feedback! We're glad to hear that you found the navigation easy and appreciated the straightforward approach. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
Customer services followed up on a payment issue that I experience during the online booking. They were courteous and helpful.
Dear Customer,
Thank you for taking the time to share your experience. We're glad to hear that our customer service team was courteous and helpful in resolving your payment issue. Your satisfaction is our priority, and we look forward to serving you again in the future!
Sincerely
Team SmartFares
It was great. The process was easy and not difficult. The site was user friendly.
Dear Customer,
Thank you for your wonderful feedback! We're glad to hear that you had a great experience and found our site easy to use. We appreciate your kind words and look forward to serving you again!
Sincerely,
Team SmartFares
I wasn't sure about the tickets getting booked (had a bad experience on another similar website) but it worked here. Pleasantly surprised! Kudos
Dear Customer,
Thank you so much for your kind words! We're glad to hear that your experience with us was smooth and pleasant, especially after your previous concerns. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares.
I personally like your services. Everything went as planned and perfectly done in time
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you liked our services and that everything went smoothly and on time. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for sharing your positive feedback! We're glad to hear that your reservation was confirmed promptly within the expected timeframe. We look forward to welcoming you and ensuring your experience continues to be smooth and enjoyable. If there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
Team SmartFares
Was easy finding a flight. I had to decide the cheapest flight and I found one. I'm happy with the choice because of the price and the number of layovers.
Dear Customer,
Thank you for sharing your experience! We're glad to hear that you found the process easy and that you're satisfied with your chosen flight. We aim to help our users find the best options that fit their needs, and it's great to know you're happy with your decision.
If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind words! We're thrilled to hear that you had an easy and great experience with our booking process. We're honoured to have earned your trust and loyalty.
If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Looking forward to serving you again!
Sincerely,
Team SmartFares
It esa terrible. It esa a fraud and as CAM. I went to validate price and they were cheaper than others. They didnt mention that there were two fees that there were not included. With the airline and the Jetcost service efe. Which made it more expensive. So I canceled the purchase in less than 24 hrs. The girl threatened me that i wouldnt be reimbursed for my reservation fees.
And they still hace not returned my money. They told me that they would return it to me in 72 hrs and it hasnt arrived
Good everything was great good customer service All aspects were excellent, and the customer service was exceptional.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience and that our customer service met your expectations. Your kind words motivate us to keep delivering exceptional service. We look forward to serving you again soon!
Regards,
Team SmartFares
More info needed, booking of what? Please provide more information.
Dear Customer,
Thank you so much for your kind words! We're glad to hear you were happy with the service. It was a pleasure assisting you, and we look forward to serving you again in the future.
Regards,
Team SmartFares
It was easy to use, and helpful to decide which airline to chose.
Dear Customer,
Thank you for your positive feedback! We're glad to hear that you found the website easy to use. If you have any suggestions or need further assistance, feel free to reach out. We appreciate your support!
Regards,
Team SmartFares
Before check out it was one price and After check out was a whole different price I still haven't gotten a Confirmation for my reimbursement. Still waiting.
Thanks so much for an amazing experience! Can't wait to travel in month!
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
First time to use Smartfares to book my flight and got the confirmation within 24hrs. Booking was smooth and online transaction was quick. It's a good site to book flight with a good price.
Dear Customer,
Thank you for sharing your positive experience! We're delighted to hear that your first booking with Smartfares was smooth and efficient. We strive to provide quick confirmations and competitive prices, and we're glad that reflected in your journey. We look forward to serving you again for your future travel needs!
Sincerely,
Team SmartFares
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares