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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Hasta ahora me han dado un seguimiento muy puntual de mi status de vuelo
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you've had a great experience so far. We look forward to continuing to serve you and making sure your experience remains excellent. If you ever have any suggestions or need assistance, feel free to reach out to us at customerservice@smartfares.com. Safe travels!
Sincerely,
Team SmartFares
I found the the $99 for name change is.not fair, specially if reservation hasn't been 24 hours. Thanks
Good experience and good prices. I hope to communicate if you deal with travel agencies.
Dear Customer,
Wow, we're delighted to receive such a wonderful review! Making your flight booking experience smooth and enjoyable is our top priority. We appreciate your trust in us and hope to assist you with your travel plans again soon!
Sincerely,
Team SmartFares
Delivery was very professional and proficient. Service was professional
Dear Customer,
Thank you so much for your kind words! We're delighted to hear you found our service efficient. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
I booked and never got a confirmation then was told my flight was no longer available. Then was told no refund would be issued. After a VERY long conversation they promised me a refund, but I'm still waiting. It's been 4 days.
Dear Customer,
Greetings from SmartFares!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience and frustration caused by the delay in processing your refund. Please be assured that we take your concerns seriously and are committed to resolve this matter promptly.
We would like to inform you that your refund has been successfully processed to your original payment method and refund should be reflected in your account within 24 to 48 hours.
We appreciate your patience and understanding in this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.
Sincerely,
Team SmartFares
I made my purchase and received my confirmation. I don't have any additional things to add.
Dear Customer,
Thank you for your feedback! We're glad to hear your purchase and confirmation went smoothly. If you have any questions or need assistance in the future, feel free to reach out.
Sincerely,
Team SmartFares
Got airline confirmation back within a hour. It's quit fast than expectation.
Dear Customer,
Thank you for your positive feedback! We're glad to hear that you received your airline confirmation quickly and that it exceeded your expectations. If you need any further assistance, feel free to reach out.
Sincerely,
Team SmartFares.
Merci beaucoup, pour le service et la confiance aux clients
Dear Customer,
Thank you for your kind words! We truly appreciate your trust and are glad we could serve you well. Looking forward to assisting you again!
Sincerely,
Team SmartFares.
Utilice por primera vez la plataforma y no fue la mejor opción final para mi vuelo, hubo inconvenientes, que si bien fueron resueltos por los operadores, tuve que pagar más de lo considerado inicialmente. NO creo vuelva a utilizarlo.
Found the experience to be helpful and user friendly, would recommend.
Dear Customer,
Thank you so much for your kind words! I'm glad to hear you found the experience helpful and user-friendly. We appreciate your recommendation and look forward to assisting you again in the future!
Sincerely,
Team SmartFares
Don't book through this company because they will play games that trying to get you booked some other date than you picked and get more money out of you. I booked through them back in 2021 and unfortunately forgot and booked through them again last week and as usual they did the same thing but I'm glad that my card was locked and the payment didn't go through and they couldn't force my to pick other day and pay the difference or I will lose my money. I forgot to mention, they will claim that they can't give you the money back while relocating your flight so you either pay extra or you will lose the whole amount. Their customer service is terrible and they can't handle a simple situation. Worst experience ever and worst customer service. NEVER WILL BOOK THROUGH THEM NEVER.
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we identified that your booking could not be completed due to a declined credit card. Additionally, due to the inherently variable nature of airfare pricing—where fares frequently change and the original fare displayed on our website may no longer be available—this resulted in a fare adjustment. Following your request to cancel the reservation, we processed the cancellation accordingly.
If you have any further questions or concerns, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding and patience.
Sincerely,
Team SmartFares
Hi Smartfares! Clearly it's a Scam-fare and nothing smart about your broad day robbery! I just booked below ticket at from Ghana to Johannesburg via Kenyan Airways at R12,651.00. And confirmed to pay this amount at check out, only to find out that a completely different higher amount of R13,504.75 went off my credit card! I do not care about bull$#*! and lame excuse of exchange rate, this amount should be indicated at checkout with the exact amount either in USD or Rands. But no, I was lured along to believe I was paying R12,651.00 even at the final confirmation of my credit card as per below screen shots, only to have a different amount go off my bank account. I do not agree with this and demand an immediate refund of the over charged amount. WHAT A TERRIBLE BAD TASTE FROM A FIRST TIME USE OF SMARTFARES!
I did not tick the box for extra baggage however I was surprised that the final payment indicated this.
Relatively simple to navigate the site, secure the tickets. I reviewed my order, several times, before submitting it, When I received my confirmation, my last name, was misspelled, not one letter, but three, were off. I can assure you, I know how to spell my name, would not have made such an egregious error. There was no way to correct the spelling without paying a $ 75 fee. Suffice to say, that left a bad taste in my mouth. I see below, you still have it misspelled my name again. It does not begin in" D", nor the letters that follow. I've corrected it to reflect the proper spelling of my last name.,
Dear Customer,
Thank you for your valuable feedback. I am pleased to hear that you successfully navigated the minor issues and that our options and rates aligned with your expectations. We look forward to the opportunity to serve you again in the future. We appreciate your patience and are committed to enhancing your experience for an even smoother process next time.
Sincerely,
Team SmartFares
The experience was very amazing, I love it and will be back again.
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind feedback! We're delighted to hear that you found our booking process easy, appreciated our competitive fares, and received quick confirmation. Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans.
Sincerely,
Team SmartFares.
Good Prices and ease of booking quickly and up front information
Dear Customer,
Thank you so much for your positive feedback! We're delighted to hear that you found our booking process easy and that our prices met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
Team SmartFares.
You change the price $#*!ing thieve…………………………………………………..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your kind words! We're delighted to hear that you found our process quick, easy, and budget-friendly. We aim to provide efficient service and convenient options to meet your travel needs. We appreciate your trust and look forward to assisting you with your future travel plans!
Sincerely,
Team SmartFares.