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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It's been a long time. Can't remember my experience. This survey is annoying
The experience was satisfactory. I had not problem what so ever.
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you've had a great experience. If there's anything more we can do for you, please don't hesitate to reach out.
Sincerely,
Team SmartFares.
It was a rapid and clear process, the experience is good. The communications per mail facilitated the follow-up of the information required.
Dear Customer,
Thank you for your positive feedback! We're glad to hear that you found the process quick and clear, and that our email communication helped streamline the experience. We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Team SmartFares.
The ticket received was just a confirmation number not an E-ticket which is a hustle that will be caused in the airport
Dear Customer,
Thank you for your feedback. I understand that receiving only a confirmation number rather than a full e-ticket can be inconvenient. We have sent your electronic ticket to your registered email address; please kindly check your inbox.
If you need any further assistance please feel free to contact us directly by replying to this email or by writing to us at customerservice@smartfares.com.
We appreciate your business and look forward to resolving this for you.
Sincerely,
Team SmartFares
La experiencia fue buena, aunque por momentos la pagina se quedo sin respuesta y tuve que esperar algunos minutos
Dear Customer,
Thank you for sharing your feedback. We're glad to hear you had a good experience overall. We apologize for the occasional unresponsiveness and appreciate your patience. We're continuously working to improve our platform's stability and performance. If you encounter any issues in the future, please don't hesitate to reach out to our support team. Thank you for your understanding and support!
Sincerely,
Team SmartFares
Easy to buy, good experience, good price, seguro y confiable
Dear Customer,
Thank you for your positive feedback! We're glad to hear you had a smooth and reliable experience with us. Your satisfaction is our priority, and we look forward to serving you again.
Sincerely,
Team SmartFares.
You are a scammer and I advise all my friends not to buy tickets from your company.
Dear Customer,
Greetings from SmartFares.
Thank you for taking the time to share your feedback regarding your recent experience on our website.
We have made several attempts to reach you via phone and email to address your concerns; however, we have not received a response. We understand that you are dissatisfied and have a complaint regarding your reservation. To assist you effectively, we kindly request you to provide more details about your issue and specify if you wish to escalate the matter.
Please feel free to contact you are welcome your convenience by replying to this email or by reaching out to us at customerservice@smartfares.with. Alternatively, you may share your preferred contact number, and we will be happy to get in touch with you.
We look forward to resolving this matter promptly and to your satisfaction.
Best regards,
Team SmartFares.
I was booking a flight for me and my 11 year old daughter. The drop list won't allow me to choose 2013. I tried numerous times as a child, youth or adult. I won't allow me when I called in the operator women was rude, I tried again I got a gentleman and was going to book the flight for me for 700 and he was rude about it. I told him no thank you
Dear Customer,
Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience and frustration you have experienced. Please rest assured that we take your concerns seriously. Our goal is to provide transparent and equitable service, and we regret that your recent experience did not meet these standards.
Regarding your booking, please be informed that domestic fares are consistent for all passengers adult, child, and youth. For international flights, Airline offers options to select between adult, child, youth, and infant categories, which may reflect different prices. For domestic flights, the fare remains consistent across these categories, with the exception of infants, for whom the fare is zero.
Further, We will escalate your feedback to the relevant department and ensure that such service issues are addressed to prevent recurrence.
Once again, we sincerely apologize for any inconvenience caused. Thank you for your understanding.
Best regards,
Team SmartFares.
Good……………………………………………………………………………………………………………………….
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience booking your flight with us. Safe travels, and we look forward to serving you again in the future!
Sincerely,
Team SmartFares
It was a flow less and exceptional process. I didn't encounter any hiccups and the website is easy to read and understand.
Dear Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth and exceptional experience. Our team works hard to ensure the process is seamless and the website is user-friendly, so it's fantastic to know that it met your expectations. If you have any further questions you can contact us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.
Still studying the service to determine if my experience is good or bad.
Dear Customer,
Thank you for taking the time to share your thoughts. We appreciate your efforts in evaluating our service, and we're here to assist you if you have any questions or need further assistance. Please feel free to reach out anytime—your feedback is important to us!
Sincerely,
Team SmartFares
Easy and helpful. Everything was on point and very understanding.
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you found our service easy and helpful, and that everything met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. If you ever need anything, don't hesitate to reach out.
Best Regards,
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience and appreciate your feedback. If you ever need assistance again please feel free to contact us.
Best Regards,
Team SmartFares
Checking in for an airline booked through the Smartfares website
Dear Customer,
Thank you so much for your 4-star review! We're glad you had a positive experience and sharing your experience with checking in for your flight booked through Smartfares. We're glad to hear that the process was smooth for you. If there's anything specific you'd like to share or any assistance you need, please feel free to let us know. We appreciate your feedback and hope to serve you again in the future!
Sincerely,
Team SmartFares
Excellent services and cheap prices, fast response, very helpful
Dear Customer,
Thank you for your kind words! We're delighted to hear you had a positive experience with our services. Providing affordable prices and prompt assistance is our top priority, and we're glad we could meet your expectations. Safe travels, and we look forward to assisting you again!
Sincerely,
Team SmartFares
Great experience was very fast and easy to make the booking. I hope to see more offers with you
Dear Customer,
Thank you for your positive feedback! We're glad to hear that you find our product easy to use. If you have any suggestions or need further assistance, feel free to reach out. We appreciate your support!
Sincerely,
Team SmartFares
Good customer service from the agent who helped me to find the best solution.
Dear Customer,
Thank you for your kind words! We're glad our team could assist you in finding the best solution and that you appreciated our pricing. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares
La compra sin pagos sorpresa me hizo elegir la pagina; la compra y la confirmacion fue bastante rapida
Dear Customer,
Thank you for sharing your positive experience with our site! We're glad to hear that our no-surprise payment policy was a key factor in your decision to shop with us. We take pride in making the checkout process as smooth and hassle-free as possible. We're also happy to hear that your purchase and confirmation were quick and efficient. We appreciate your business and look forward to serving you again in the future!"
Sincerely,
Team SmartFares
Purchased a ticket only to find out at the last minute they wanted more money. This a nothing short of an online scam.
It was the first time making a booking with you, it was a good experience
Dear Customer,
Thank you for your kind words! We're delighted to hear that your first experience with us was a good one. We strive to provide excellent service and look forward to serving you again. For any further assistance feel free to contact our customer service team directly at customerservice@smartfares.com, so we can assist you further.
Sincerely,
Team SmartFares
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback. We understand that taking surveys can sometimes feel inconvenient, and we appreciate your honesty. If there's anything specific you'd like to share about your experience regarding your reservation with us please feel free to let us know. Your input helps us serve you better.
Sincerely,
Team SmartFares.