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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Tuve un error de ortografía al digitar mi nombre y me han querido cobrar 154 dólares por ello.
I'm waiting to travel and give feedback after. I will be more comfortable to give feedback after my travel.
Dear Customer,
Thank you for your response. I understand that you're more comfortable providing feedback after your travel. Please feel free to share your thoughts once you've returned; we're here to assist you and appreciate your insights. Safe travels!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind words! I'm glad you found the experience nice and easy. If there's anything else I can assist you with, feel free to let me know!
Sincerely,
Team SmartFares.
We found the service from SmartFares very professional and their response exceptional.
Dear Customer,
Thank you for your kind words! We're thrilled to hear that you were satisfied with our service and that our team exceeded your expectations. Your feedback motivates us to continue providing exceptional support. We look forward to assisting you again in the future!
Sincerely,
Team SmartFares
I found my flight through Kayaak and paid extra for a carry on. On my smart fares ticket, it didn't say anything about a carry on. I called the airline and Kayaak, and both told me that they could not help me. Porter told me I would have to pay extra for baggage again. I'm hoping SmartFares will call me back to try and resolve this issue. Also, I saw online that SmartFares has a student discount, but I couldn't get it to work. Not sure if this is true or not though...
Realice la cancelación de unos tiquetes me deben hacer retorno de 1480 pero solo me han retonado 1000 dólares, lo cual es un incumplimiento de lo acordado. Esperando una pronta respuesta y solución a mi problema
Quick and easy process to book. Clear and easy to understand all requirements
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and straightforward booking experience. Your feedback motivates us to keep providing clear and efficient service. If you need anything else, feel free to reach out!
Sincerely,
Team SmartFares.
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and enjoyed your tickets. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Sincerely,
Team SmartFares.
It took a lot of patience to finish simply filling out my information on the webpage. It was frustrating and far too slow.
Dear Customer,
Thank you for your feedback. I sincerely apologize for the experience you had with our website's speed and responsiveness. We're constantly working to improve user experience, and your comments will help us identify areas for enhancement. If you'd like, please reach out to our support team with more details so we can assist you further. Thank you for your patience and for bringing this to our attention.
Sincerely,
Team SmartFares
Nice I liked it will buy again in the future if you continue to have competitive prices
Dear Customer,
Thank you so much for your positive feedback! We're glad you liked it and appreciate your support. We look forward to serving you again in the future and will do our best to keep offering competitive prices. If you need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com. Safe travels!
Sincerely,
Team SmartFares
I was charged higher price that what showed during booking.
Dear Customer,
Thank you for sharing your feedback. We apologize for any confusion or frustration you’ve experienced.
Upon reviewing your case, we found that your booking could not be processed due to a payment not authorized. We’d like to clarify that fares are dynamic, meaning they can fluctuate based on availability and demand. As such, prices may sometimes change between browsing and booking. One of our representatives reached out to you on the very same day to inform you of this issue. However, as per your request, the booking was cancelled.
If you have any further concerns or need assistance, please don't hesitate to contact us directly at customerservice@smartfares.com.
Sincerely,
Team Smartfares.
I made a big mistake using smartfares to book my trip, the process has been very painful and time consuming. I was over charged for my bag which I then had to get refunded and will have to pay once I get to the airport. The seat assignment is not done until 1 week before the flight and I have little control over what seat they give me. Plus I have somehow ended up with the lowest fare level meaning that I cannot have a carryon bag and I will be the last person to board the plane (plus who knows what other trouble).
I could have booked the same flight directly from the airline at almost the same price with a better result and possibly even for less once all the additional fees kick in as things go. It would have taken me much less time as well, since I've had to contact them twice already with more interactions to go.
Overall then, a very poor experience and one that I will do my best to avoid in the future, starting with not using this company again.
The website was user friendly, the information required was detailed and easy to follow, the response time was quick, the airfares were definately the best priced and the confirmation of booking was received quickly.
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Providing a user-friendly website, detailed information, and quick responses is our top priority, and it's rewarding to know we met your expectations. We're also glad you found our airfares competitive and appreciated the prompt booking confirmation.
Your satisfaction is our motivation, and we look forward to assisting you. If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com. Safe travels!
Safe travels!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your positive feedback! We're glad to hear that your flight booking experience was smooth and that you appreciated the straightforward process without many additional paid add-ons. If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com. Safe travels!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your positive review! We have sent your electronic ticket to your registered email address and are pleased to confirm that your booking is confirmed. Wishing you a safe and enjoyable journey!
If you ever need assistance in the future, don't hesitate to reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the slow response and website issues during your booking process. We're actively working to improve our site's performance to ensure a smoother experience. Your feedback is valuable, and we appreciate your patience. If you need any further assistance or assistance with your booking, please feel free to reach out to our support team.
Sincerely,
Team SmartFares
Good. Price. Quickly and Smart to find a Flying option. The payment process very good confidence.
Dear Customer
Thank you for your positive feedback! We're thrilled to hear that you had a good experience and that our website made your ticket purchase easy. If you need any assistance in the future, feel free to reach out. We look forward to serving you again!
Sincerely,
Team SmartFares
The process of finding and booking a flight was easy and fast.
Less than 24hrs. I received a confirmation email.
Dear Customer,
Thank you for your positive feedback! We're glad to hear that the booking process was quick and hassle-free. If you need any assistance in the future, feel free to reach out. Safe travels!
Sincerely,
Team SmartFares
She was so nice and helpful, great customer service. I will definitely recommend this company
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and appreciated our team's customer service. Your recommendation means a lot to us. We look forward to serving you again in the future!
Sincerely,
Team SmartFares.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had an excellent and speedy experience. We look forward to serving you again!
Sincerely,
Team Smartfares.