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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I love it because its easy to place it but they changed me more then what they said i will
Your site is misleading people, I found a ticket from Lagos Nigeria to Cameroon for £589 for a round trip, and checking out to make a payment from £589 you took £900 from my account because of your heading charges you will not mention to your customers, I have to cancel my reservation, I will never again trust your site please check well before making payment if not you will regret
They will very helpful, thank you for your quick and friendly service.
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service helpful and that we could assist you quickly and friendly. We're glad you chose us while searching for affordable flights. If you need any further assistance or have more travel plans, feel free to reach out.
Sincerely,
Team SmartFares.
Smartfare provides best fare always. Process is smooth and easy. Only thing they don't show the baggage rules while booking so you have to check separately before booking.
Dear Customer,
Thank you for your positive feedback! We're glad to hear you found the fares to be the best. We strive to offer competitive prices and excellent service. Safe travels!
Sincerely
Team SmartFares
Très bonne expérience. Tarif le moins cher. Tout c'est bien passé
Dear Customer,
Thank you so much for your kind words! I'm delighted to hear that you had a very good experience and found our prices to be the lowest. We always strive to provide smooth and seamless service for our customers. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Sincerely.
Team SmartFares.
Buena, la atención fue excelente y rápida. Muchas gracias.
Dear Customer,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again in the future!
Sincerely,
Team SmartFares
It was my first time using the site but it offered the lowest price for the flight I was looking for and it was very easy to use and gave all relevant information to help me make a good choice. Thanks
Dear Customer,
Thank you for your positive feedback! We glad to hear that you found the site user-friendly and that it provided all the options you needed. We strive to make our platform as accessible and comprehensive as possible.
If you have any further questions, require additional clarification, or wish to discuss this matter further, please do not hesitate to contact us directly by replying to this email or by reaching out to us at customerservice@smartfares.com.
We appreciate your business and look forward to assisting you further.
Sincerely,
Team SmartFares
It was easy to book the flight and the web site is nice to navigate
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you were able to reach your goal through our channel and that your experience with booking was smooth and enjoyable. We take pride in providing a user-friendly website to make travel planning as easy as possible. Your satisfaction means a lot to us, and we look forward to assisting you with your future travel needs. We hope to serve you again soon and wish you many more successful journeys!
Sincerely,
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and found the booking process simple and clear. Your feedback motivates us to keep delivering excellent service. Looking forward to serving you again!
Sincerely,
Team SmartFares
La página mostraba un precio y cuando yo realice el pago me cobraron algo totalmente diferente. Yo tenía el pantallazo del precio inicial, contacté al servicio al cliente y solo me dijeron que habían hecho el pago en otra divisa y el precio había aumentado más de 50 euros sin razón. No tiene sentido que muestren un precio y te cobren otro y la justificación sea que cobraron en otra divisa. Una exageración y un robo
Dear Customer,
Thank you for your positive feedback! I'm glad to hear that you received the right support to resolve your flight issues and that everything was handled promptly. If you need any further assistance in the future, feel free to reach out. Safe travels!
Sincerely,
Team SmartFares
Got my booking at reasonable price and very convenient way of booking
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service to be very good and that you appreciated the reasonable pricing and convenient booking process. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need any further assistance or have any suggestions, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Team SmartFares
Perfect the custume Service was great and the person that worked for me was amazing. Thank you very much!
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you found the service perfect and that our team member provided amazing assistance. Your kind words mean a lot to us, and we're glad we could make your experience memorable. If there's anything more we can do to serve you better, please don't hesitate to reach out. Thank you once again!
Sincerely,
Team SmartFares
First time i used, but give high scores, because if available prices
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service great, easy, and fast. We truly appreciate your high scores and support, especially as a first-time user. We're always striving to offer competitive prices and improve your experience. If you need assistance in the future, please don't hesitate to reach out. Looking forward to serving you again!
Sincerely,
Team SmartFares
When I wanted to canceled the flight within the 24h the agent refuse, and the other agent Isaac cancelled my flight after 24h without my permission, I never had experience like this, you made me buy another thicket without the full refund, for me my experience with you is very bad and I give you 0
It's my first time. I will see how will be my flight in few of days
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our reservation process. Our team strives to make every step as fast and straightforward as possible, so it's wonderful to know that we succeeded in providing you with a seamless and efficient service.
If you have any further questions, require additional clarification, please do not hesitate to contact us directly by replying to this email or by writing to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
No había modificado el monto en US$ de la TC y cuando lo hice y se pudo comprar los pasajes había cambiado la tarifa 😱😱.
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we found that you booked your flight on June 2,2025. However, the payment could not be completed until June 3,2025 due to a declined credit card and because airfare prices are inherently variable—frequently changing and subject to availability—the fare displayed on our website at the time of booking is no longer be available at the time of payment.
We found that You spoke with one of our colleagues, who informed you that the fare you initially selected was no longer available. A new fare was then advised, and after your agreement, your booking was successfully processed. We would like to confirm that your booking is now confirmed and ready for travel.
Should you have any further concern please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding.
Sincerely,
Team SmartFares
The ticket booking experience was awesome and user friendly
Dear Customer,
Thank you so much for your wonderful feedback; we are delighted to hear that you had an excellent experience with our ticket booking service and that you found the process to be both awesome and user-friendly, as providing a smooth and enjoyable experience for our users is always our top priority.
If you have any further questions, require additional clarification, or wish to discuss this matter further, please do not hesitate to contact us directly by replying to this email or by writing to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
They asked me for personal information for "fee changes" … my flight cancelled until now no respond … no refund! Don't use this
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback. I'm glad to hear that you find it easy to place! I apologize if there were any surprises regarding the results. We always aim to meet your expectations and appreciate your honest input. If you have any concerns or questions, please feel free to reach out so we can assist you further.
Sincerely,
Team SmartFares