SmartBuyGlassesReviews 1,756

I ordered my item start of February 14' and waited over 4 weeks, constantly chasing for updates very little response was told to send I. D? I have just read on here they have asked other people for I. D which is very concerning?! I waited a further couple of weeks finally deciding someone thing was wrong. AGAIN no updates and then to my dismay on chasing them up found out the item was out of stock?! Promised call backs but every excuse under the sun was made with no attempt to call."phone lines are down"."management aren't letting us call"."time difference issues?"
Was told to order another model. I do not want to purchase a different model, I wanted the model which I had originally choose. I would advise SmartBuy to ensure no other customer has to experience what I have been through, I would advise you to update your sites to show this item is out of stock. I would also suggest you to inform customers when items are not in stock at the time of purchase and not when customer is chasing for updates as this is not good and if I were to be a secret shopping I think you would fail on all levels of customer service.

I am so glad I came across their website. I saved over $350 just by buying from them and walking out of the Lenscrafter store. Their stuff is authentic, came in original box as promised. My box shipped from Hong Kong, but there weren't any issues in terms of time or anything. I would highly recommend SBG and am very close to purchase a pair of prescription sunglasses from them soon... their prices are so good, it's irresistible. Their customer service is also very good, emails are promptly replied to. I had a very minor issue which was resolved by a partial refund (although I would've preferred product replacement, ideally).

I was skeptical like most about purchasing prescription glasses online. But after having a bad experience at my local Lenscrafters (I had to tilt my head to see clearly through the glasses they made for me and was told to wear them for a week - it never got better), I decided to try this company out. I went to Americas Best and got my eyes checked again (don't forget to ask for pupillary distance), and then placed my order with SmartBuyGlasses.

In summary, the price for frames and prescription glasses can not be beat. I knocked off one star for the overall time it takes to get the glasses (about a month total). They keep you well informed with tracking emails. I ordered three pairs altogether, and they all came from Hong Kong. Regarding authenticity, they are the real deal. I am happy with my purchase and will order designer glasses from them in the future. The total price was less than half of what it would cost me here in the U.S. (Chicago). If the price was a little less and customer service was better I would continue to patronize businesses here but come on? Gouge me on the lenses and send me home with the wrong prescription? Shame on you Lenscrafters and all the power to SmartBuyGlasses.com.

... very happy with my results... am an optical trained person and have checked out the glasses with Great results... the lenses were perfect, made as thin as possible, the curves helped contribute to these results, the anti reflective coating is of high quality, and the polycarbonate material is wonderful... my initial reason for using Smart Buy was the frame price but when I found out the lens price I was surprised... during the initial order process, a few days later I changed the prescription Without Any Problem. My changes were acknowledged and followed. All standards were followed with respect to quality standards & results were also enclosed with my glasses & cleaning kit. IF there is Any comment to add to improve my service I would have to say that an expected delivery time could have been stated more clearly for people. But I had no problem with that since eyeglasses are manufactured specifically for each individual. Have no fear, your glasses will be made Perfectly & the Price & Value are Superior. And NO, this is an unbiased review, I am in the USA & have No problem answering or responding to any inquiries. As previous stated I initially used them due to the availability of the frame & the fantastic price. Yes, they are a Top Of The Line operation! Sincerely, AL... better known as Godzilla.

I placed an order for two different pairs of Smith Scope ski goggles on Jan 29th. On Feb 3rd, I logged in to check the status of my order which noted that both pairs were "Backordered". I did not receive an email from SmartBuyGlasses to tell me this. I emailed SmartBuyGlasses customer service and they confirmed that the goggles were backordered and wouldn't ship for 1-4 weeks! (Please note that these goggles are STILL listed on their website as a dispatch time of "5-11 working days"!) This is extremely mis-leading. Also after reading from many people that things are shipping from China I wouldn't ever take the risk on their shipping times. I ordered the same goggles from another more trusted website on Feb 4 and received them on Feb 6. Without paying any extra costs in shipping. Now THAT is service. As a frequent online shopper, I expect shipment within 2-5 days and receipt within 5-10 days.
Note that after 3 emails with SmartBuySunglasses (they were trying to get me to buy a different pair of goggles instead of my backordered ones. No thank you), they agreed to refund my money and the refund posted on Feb 7th. WARNING, despite them saying they are US company - there is a Foreign Transaction Charge and this is non-refundable. So at the end of the day I lost my personal time emailing this company back and forth, and lost the $1.18 foreign transaction charge. Thank goodness I ordered elsewhere and have them in time for our ski trip. I will never use SmartBuyGlasses "USA" again.