SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Bought a pair of Tom Ford glasses that cost less than half of what I would have paid in store, and I couldn't be happier. I am telling all my spectacle wearing friends about smartbuyglasses. They were shipped super fast and come with a guarantee that can't be beat.
To aid in my purchase I did some research on the measurements that worked for me and I did try the particular pair on in store, as it was my first time purchasing glasses online. Couldn't be happier!
The glasses came quick, but i had to pay 14.00 for customs as they were shipped from the US. I thought this was a Canadian website. The duty was not mentioned in the purchase price.
Shane
Great Price on a Lacoste glasses, graduation came right as expected, customer service gave me constant feedback on my order status... would buy again from them for sure.
I couldnt post a review when prompted to as i bought these glasses for someone for christmas so i had only seen them when the gift was opened. He loved it! And it was exactly what i expected. Thank you for packaging it nicly. I always have a great experience on this website. I will continue to recommend this website, things on here are such a steal.
The sunglasses came very quickly. Faster than expected! Bought them for my fiancé for Christmas and they were perfect and fit great! I would recommend this company to anyone! Can't beat the great prices!
I had always used 1800-Contacts and thought I would try a different vendor/site. Glad I did, fast service and good price! I will continue to use SmartBuyGlases for my contact purchases (I have 4 people in the family I buy for)
Excellent customer service. Would highly recommend will be back again for sure :) I have been telling everyone about this site
Ordered the same frames a year later and had no issues! Fast shipping great customer service
Sorry i didn't saw e-mail longtime
Glasses so good i like it.
Next time i will buy again.
I have ordered Persol readers and sunglasses so far, both arrived pretty quickly, email notifications are good and accurate, products are definitely original in case that's of concern, I have just ordered another pair of sunglasses, Persol again and this time with prescription lenses, I don't have them yet but email notifications and confirmations have been received and accurate. I didn't know the glasses would be coming from Hong Kong but actually the ship time is less than some stateside online suppliers and service way better.
Good stuff! Exactly what i want. Fast shipping. Thank you
They communicated well when there was a delay in stocking of the item ordered and it came in earlier than they anticipated. They offered me a discount for the inconvenience, which was a fabulous display of customer service.
I tried on glasses while I was on vacation as I had the input of the Optician, and my Mother and sister. Normally it is just me and the Optician. Found lovely frames; all 3 agreed they were best. I got them from SmartBuy with a 2 year warranty for a fraction of the cost. Everyone loves them and except for having to return them if they get damaged (and remember the warranty) I can honestly say that they made a big difference in the cost of having to get new glasses. Great site. Dr. Jill
In generally i am pleased to shopping from your site.
But i got a problem because of the invoice... the amounth of the invoice was too less, so the product pause at the customs. Then i solved the problem with sending original invoice...
In conclution, i suggest you that dont write too less amounth on the invoice. Turkey Customs allows products which is cost of up to € 75... if the price pass €75, there is a tax problem..
Price was good and very fast service. Would buy from SmartBuyGlasses again.
Fast shipping, even send me a reminder email when I need more.
SmartbuyGlasses is awesome. I Had Been SEARCHING For Contacts On The Web at the best price For Several Weeks when I came across this site. My contacts arrived in just a few days also shipped them for free! I will continue to order my contacts from this site in the future!
Glasses fit perfect and look exactly like the picture!
It took more than the actual deadline who SmartBuyGlasses. The customer relationship was a bit slow as well, but they found out the reason who was taking so long, dispatch my glasses and it a really good one. If everything was done inside their schedules, it was a happy 5-star rating
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Dear Shane,
I regret to hear that your order got tax issue, we do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers.
Would you please contact us at servicemanager@smartbuyglasses.ca? Our service manager will resolve the issue for you.
Best Regards,
SmartBuyGlasses