SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Very pleased with the service and the product. Genuine Ray-Ban frames with progressive, color-matched gray gradient lenses. Very hard to find gradient Rx sunglasses at such a reasonable price. I intend to order more!
Glasses arrived within 2 days of ordering them and they were exactly what I expected. These were a Christmas gift for my husband and he loves them.
I am very pleased with my new glasses, especially considering they were a third of the price I was quoted by a local eye glass dispenser.
My only complaint was they took a few weeks to arrive... no quick delivery that's for sure! Other than that, I'm very happy.
Excellent all the way: From the buying experience to the product quality, perfect score! Highly recommanded.
Products that I purchased arrived quickly and exactly as described would recommend.
I asked a few questions over email, and they responded very quickly. Great selection, great prices. I was really happy with how fast they were delivered as well. Overall a fantastic experience, and I would recommend them to anyone!
Very good n excellent service. Glasses came early then I thou. Will buy again.
Before Christmas I ordered Maui Jim sunglasses. The price was competitive, product was shipped by regular post and I was able to track the shipment. Very satisfied with delivery time and condition of the product. Compliments on the careful packing to protect my new sunglasses!
The glasses came very quickly, even though it was just before Christmas and the parcel traffic was heavy. The item was exactly as described.
I have purchased 2 pairs of sunglasses through SmartBuy and both times I'm in absolute shock at how fast I've received my order. I understand that if they are not an in stock item it may take longer but my orders have arrived within 2 days. I will continue to buy my sunglasses through them.
I received my glasses at what SmartBuyGlasses had promised. I highly recommend this website and defiantly will buy again from them.
I bought polarized, prescription Ray-Bans. They came quickly and the glasses are great. They also had a very competitive price. I would use them again for sure.
Great product selection and customer service. I shared my wonderful experience with friends and family. Some of them have already used SmartBuyGlasses and are also impressed with their service.
Excellent, clockwork execution. Received the product within 48 hours of ordering to Canada from Honk Kong. 5 stars!
I had trouble at choosing the right type of glasses for my prescription. I have astigmatism and I found difficult to choose between distance, reading or computer. Hopefully, I wrote to your customer service and got an answer on the following day which is great. I love my glasses and the delivery delay was very acceptable.
Another little comment, your search engine is processing slowly. Seems like the requests to your server are too slow for the size of your database. I use Firefox on PC if it can help you.
Best,
Simple to choose, simple to order. A great choice of glasses, color, size,...
Great prices. Very fast shipping.
Very recommanded. I talk to everyone of your store.
I was very satisfied. My frames came quickly and at a much better price than purchasing them in a retail optical store. I will purchase from this site again.
Fantastic, amazing price, glasses were delayed for 3 weeks but I did not mind and because of the delay no fault of Smart glasses, they gave me a discount, glasses arrived in beautiful case, cloth, little tool for adjustment if need be and the service was incredible, responded to my emails very quickly and I am shopping there again to purchase another pair.
I've purchased a couple glasses from smartbuyglasses over the past 2 years. Good company & excellent prices, but my main issue is delivery time.
My 1st glasses from them were prescriptions. Waited a couple weeks for my glasses and when I received them, they were missing the anti - glare coating. Because it already took me 2 weeks to receive them, I didn't want to wait another 2-4 weeks to have them corrected. The second time around I only purchased the frames and had the lense done locally.
Was very very good, Product was how it was described, price was unbeatable and the delivery time was right on schedule. Would highly recommend this provider.
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Dear Customer,
Thanks for choosing us, we appreciate your kind feedback and we strive to provide a faster processing time. Please be advised that every choice of our prescription lens is with anti-glare coating/scratch resistant/UV protection, if you wish to discuss this further, please don't hesitate to contact us at servicemanager@smartbuyglasses.com.
We again appreciate your continuous support, looking forward to serving you again.
Best Regards,
SmartBuyGlasses