SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
I'm a frequent returning customer. I bought so many prescription glasses in the last two years and I just loooove them all! The customer service is great, prices are low and quality is perfect.
I was happy to see SmartBuyGlasses had the Diesel frames I was looking for---at an incredible price!
My parcel was packaged with care and SmartBuyGlasses threw in cleaning solution along with a cleaning cloth for my new frames.
My goggles got to me on time, customer service was very responsive, and they were a great price.
I was extremely happy with your services. My glasses arrived on time, in a perfect order. The price was fair.
I am definitely going to come back to you guys in the future.
Keep on with your excellent work
David
I had a wonderful experience with this company. The shipping wasn't too long - I think it was about 2 weeks. Customer service (through email) helped me when I needed to make a change to my glasses. & price was low! I would def buy from them again
I'd found a pair of glasses at a local optician and they wanted almost three times as much as what I found them for at Smart Buy Glasses. I will DEFINITELY be placing future orders. I couldn't be happier with my purchase and have recommended Smart Buy Glasses to everyone I know.
I'm very happy with my gucci sunglasses. The prescription and tint is perfect. I would order again. The price and speed of service was excellent.
The super thin lenses I got cost a fraction of what it would have cost at my eye doctor's, even with my insurance. A warning however, be very careful about getting the right pupillary distance measurement!
I ordered a pair of prescription sunglasses and they are fantastic. Great quality frames and lenses. I will order from them again
Best price I found, excellent communication throughout and fast shipping! Could not be happier with the service I received and my new Saint Laurent sunglasses are amazing! Thanks very much indeed!
1- The Lenses Quality is not bad, and i think it's a time to upgrade for latest new lenses from (essilor & zeiss).
2- Installing Prescriptions Lens are not a professional comparing to another website offers.
Great service, ordered wrong type first time, contacted customer service and got immediate return authorization. Cust service helped suggest the proper style to fit my needs. Received replacements within a week in Canada. FedEx charges a fee directly for customs clearing which was the only surprise. Glasses are perfect with considerable savings from buying locally
The glasses arrived as ordered but unfortunately one of the scews had damaged threads. It seems like that the operater had tried to fit the screw which eventually was unsuccessful. But the glasses were still shipped with a damaged screw and a lose holder. Obviously no final inspection applie prior to shipping
Very good purchase. I m happy with this deal. Very good price and quality.
My glasses were as described and were received in less than a week from order placement.
Great buying glasses Web shop with warm customer service
Great glasses. Impressed with the range of brands available at very affordable prices. The lenses are a very high quality. Will happily use the site again.
If you want to be treated like a liar when your expensive glasses unexpectedly break with normal use, then use this company. They do not have the decency to refund an honest person who cannot explain why their glasses broke when their was no excessive force used. I opened the arm like usual and the metal of the hinge broke. Obviously, there must have been something getting weaker inside the glasses that wore out with normal usage long before it was supposed to. However, this company refuses to honor their warranty. Beware.
These glasses originally arrived with one hinge slightly tight. I didn't think much of it until they broke one day when I unfolded them as usual. Given the 2 months it took for the glasses (which were supposedly in stock) to arrive, I had been using these glasses for less than one year. When I contacted the company, they said they would send me a part, which they never did. Then, they refused to honor their warranty by either refunding or replacing the glasses. In my experience, they do not honor the 24 month warranty against manufacturing defects that they highlight all over their site.
Here are excerpts of their ineffective emails:
11/05/2014 "I have just ordered the right arm for you and I am trying to expedite it. As soon as it is shipped, we will send you a tracking number via email."
01/08/2015 "Thanks a lot for your waiting and I understand the inconveniences. Unfortunately we have not got any update from our supplier about the right arm although I am following up this case. It might be out of stock or unavailable anymore."
01/27/2015 (about the original glasses) "I realize that there is a metal inside of the arm from the hinge part to the end of the arm, considering the metal and the plastic covering on the metal should be very strong, that area can only be broke when an excessive force applies.
From the photo of 6762, it clearly shows even the metal is broke, we would consider it's caused by mishandling of excessive force."
It just boils my blood to think you are paying for a service, and then they call you a liar. I am sure this break could have resulted from excessive force, however in my case, no excessive force was used. However, smartbuyglasses.com refuses to believe me and they have not done anything to honor their 24 month warranty or fix the situation which I reported 2 months ago.
As you might tell from the lens thickness, I have been wearing glasses for a long time. In my 25 years of wearing glasses, I have never had a pair of frames break nearly so soon, and I am sorry that the one time it has happened, it was the pair I unfortunately purchased them from this deceitful company.
Dear Julia,
Firstly, I am sorry to hear of the unfortunate experiences with your order. We understand that it can be frustrating that the frame did not last long.
As we believe in the importance of our customers' satisfaction and after-sales service, we offer an exclusive 24 months warranty against all manufacturing defects. I am afraid that, upon assessing the provided photographs, our quality assurance team have deemed that this is not a manufacturing defect. The plastic embedded with the metal, which is a rigid material, cannot break unless applied under excessive force.
Although this unfortunate situation is not covered under warranty, you can be assured that we still wish to assist in resolving this. Our service manager will get in touch with you shortly.
Best Regards,
SmartBuyGlasses
Excellent! Happy with my shades! Great price, fast shipping. Prescription is perfect. I'll be back...
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi S. N.
We're so sorry to hear of this. Would you please mind contacting our service manager via servicemanager@smartbuyglasses.com? Please provide your order ID as well so that we may assist you and provide you with solutions accordingly.
Best regards,
SmartBuyGlasses