SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
I purchased two sets of goggles for my 8 and 10 year olds to go skiing. They worked great, my kids never complained once!
I considered finding your site a blessing. It was the cheapest & I looked everywhere. And it was shipped amazingly fast; got it in 2 days. This is the best ski goggle I ever purchased, great in low light & any kind of light conditions. I definitely recommend this.
First purchase took very long to process. I had to threaten with canceling my order to get my order expedited. I will never know how long it would've taken without my complaint. Second order was processed in the time specified. But my right lense prescription was done incorrectly. I did not complain. Due to getting the frame at a good price and the time it would take to get th back again. But had to pay my local optometrist to redo the lenses. Another $115 (with insurance)
Constant communication with customer about delivery date and shipping status. EXCELLENT customer service! Loved my glasses. Perfect condition. Included a little cleaning kit! Will definitely buy from them again!
Loved how easy the website made ordering and how fast my order arrived at my door.
I went along with the online photo, when it arrived it wasn't the model I ordered. If I would had wanted to change the model I would had have to pay for the shipping back to SmartBuyGlasses. The other model I ordered took more than 2 months to arrive. Other than that it was an excellent place to buy glasses
Dear Carlos,
I regret to hear that the incorrect item was sent and the delays, rest assured that we fully reimburse your return postage if we sent incorrect ones, would you please contact our service manager at servicemanager@smartbuyglasses.com so that we could resolve the issue for you as soon as possible?
Best Regards,
SmartBuyGlasses
I am very satisfied with my order and how fast shipping service is at SmartBuyGlasses i just couldn't believe i got my Ray-Ban sunglasses in 4 days.
The quality of my sunglasses is perfect, too good for the price i payed im so happy and completely satisfied, im gonna keep shopping again here. I truly recommend to everybody to shop at SmartBuyGlasses they are amazing and very respectful to their customers. Thank you SmartBuyGlasses,. Denno from Quebec City, Canada,
I just purchased Celine reading glasses, they are great! The order was shipped quickly and it was easy doing business with this company!
I recently purchased my skiing goggles from smart buy glasses because they were cheaper than anywhere else and they still came with a lifetime warranty. I will definitely be recommending this site to anyone who asks about new goggles. Also shipping and handling was very quick.
Glasses came exactly as ordered. They were shipped immediately and I am overall very happy with the purchase.
All worked well with my order. Their customer service is very responsive.
Don't buy from these people. Their offshore customer service help are completely incompetent. From waiting 4 months for glasses they claim to have on stock, to having no direct way to contact them, this site is a joke. Awful.
They had the nerve to request a review from me by spamming my inbox. Well, here you go. Now have your social media team in China try to refute my claims. You're not sorry. Don't try to cover it up.
Dear Jamie,
I regret to see that you are not satisfied with our service, rest assured that we do our best to provide more methods of services, such as emails, callbacks and phones. We'd like to hear from our customers' feedback to improve our service level and we appreciate every comment.
Should you need any further assistance, feel free to contact our service manager at servicemanager@smartbuyglasses.com
Best Regards,
SmartBuyGlasses
I was notified of every step of the process making my prescription glasses. I got them in a timely manner, they were in impeccable condition and my order came with a free eyeglass cleaning kit -bonus. They even sent me the old non prescription lenses that came with the frame (don't know what I'd use them for but they were technically mine). I'm already looking to order more...
All of the above, was matter of days for my frames to be delivered. And i am in NY. The frames was exactly the ones that i wanted and came with everything that was suppose to have come with them, And when i called to Customer service about confirming the delivery time, they looked it up and explained where it was and a few days later after it arrived they continued with email making sure i did get it and was happy with it. And if i didnt i have 100 days to return it. In the US and not mail it back over seas.
Paid full money for a pair of gucci glasses, after receiving the glasses from the FAKE capital of the world 'HONG KONG' I started to think something isn't right, luckily living in London there's a few Gucci shop in town, I hate to check them out. The shop assistant giggled at me and said sorry these are not authentic! I felt sick that I paid over a £100 for a rubbish fake paid of glasses. Please don't get ripped off like me. I'm stuck, nobody from the company is helping. Just said sorry. Jokers
Dear David,
As I understand, you are concerned about the authenticity of your designer glasses. Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia since 2006.
We have several logistic facilities around the world located in Italy, Australia, Germany, USA and Hong Kong. We have shipped products to over 100 countries. We will ship your item from one of these 5 locations depending on where the product is sourced and speed of delivery. Our goal is to get your item to you in the fastest and most efficient way.
I understood that from the previous email communication, we addressed your concerns and arranged return with no delays. Our service manager will contact you shortly to understand more about that shop’s assumption and we will contact that shop to protect our reputation as our products are indeed authentic.
Best Regards,
SmartBuyGlasses
I ordered glasses 2/4/15 glasses still have not arrived 3/12/15 I contact customer service DAILY they wait 24 hours to respond and have not been helpful in the least. Glasses shipped from HONG KONG via DHL with an original delivery date of 3/2/15 glasses never arrived contacted DHL and smartbuy. DHL said that there was a customs issue and glasses were being returned to HONG KONG as requested by customs. I immediately contacted smartbuy who told me to contact DHL?!?! I was expecting to hear we will investigate and get your glasses to you as soon as possible but they are in no hurry since they received my money way back in early February! Extremely frustrated will not buy from again I believe there are hundreds of similar reviews to mine online if you do a little digging!
Dear Rachael Starr,
We do apologize to hear of this inconvenience as well as frustrations.
We understood from our logistic department however that the parcel your order was shipped under was unfortunately held 6 days by customs before the release. This unfortunately as explained is something that may happen to a small percentage of parcels and is something that is out of our control. Of course we try to speed up the process as much as we can by following the instructions for release.
After the release we see that the parcel was redirected to you for delivery, but after a few failed attempts the parcel was rerouted back to us. Our customer service representative informed you to contact the courier in case of instructions were to be added for the delivery.
Again we are very sorry for the inconvenience. Our service manager will contact you shortly after with solutions on how to resolve this issue for you.
Best regards,
SmartBuyGlasses
This was my first time ordering sunglasses online, and first time paying over 100$ for a pair so I was hesitant at first. BUT I had a great experience! I got the Ray Ban RB3025 Aviators, and they look amazing. I ordered them on Sunday and they came in (Ontario) on Wednesday! Will definitely purchase from SmartBuySunglasses again!
I received my son's contacts in just a few days. Lot quicker than ordering through MD office and also cheaper. I would recommend SmartBuyGlasses to anyone and actually have.
I ordered a pair of Ray ban for my 12 year old daughter, which she loves by the way. It took a little longer to get the glasses because they weren't in stock but I still got them within 2 weeks. And they gave me a 5% discount. I will definitely order from smartbuyglasses again
What we all come to expect for our online shopping experiences was fulfilled by Smartbuy glasses. Website, order processing & delivery all went very smooth. Product was bran new, never worn sunglasses with all of the incidentals that come with new sunglasses like cleaning kit and glasses case. The package I received came from Hong Kong which was to my surprise, but by no means a big deal for me.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J O,
I apologize that if the processing time took longer than we expected. Rest assured that we proactively expedite every customer's order. Regarding the prescription issue, we guarantee 100% accuracy, please contact our service manager at servicemanager@smartbuyglasses.com, we will resolve the issue for you as soon as possible.
Best Regards,
SmartBuyGlasses