SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Ordered two pairs of glasses, first pair arrived very fast and well on time, second pair took al little longer than promised week and a half but arrived in good condition!
I am dissapointed with your service and your product. First of all, on your website clearly it says "free shipping" which is not true at all, that Is false misleading advertisement. Second your product is a knock off brand. Verified by a professional sunglass dealer. Third I am not able to contact your company no number. I am hopeful that someone will take this report seriously and will contact me instead and will be Sble to resolve all of this issues. *******270
Great service and sharp prices.
Will soon buy again:-)
I thought there were something wrong because the prize were so low comparing to other companies. But there wasn't! Same quality but better prices. I'll be shopping my lenses from this site from now on!
All my orders came on time and in perfect condition. I am satisfied with quality/price and delivery time.
Goedkoper dan andere sites. Enige jammere is dat levering vrij lang duurt en niet in "brievenbus" formaat dus levering via pakketdienst. Als je de tijd dus hebt, zeker de moeite waard om hier te bestellen vanwege de zeer goedkope tarieven
Never knew that ordering glasses online, could be that easy.
Thanks guys for the great service and quick delivery.
A satisfied customer,
Solange
Excellent, prompt service for a great price and no shipping costs. A large assortment of frames in every price range. Low priced frames and the well known brands. In my experience the best online optician.
Really not happy with 'SmartBuyGlasses'. I wanted to try this new company for a change and buy my usual lenses there but minutes later from my payment I realised what a silly idea this was!
1) Their location. When you buy from their UK website you expect their location to be in the United Kingdom instead they are actually based in GIBRALTAR! Basically in Spain! At least on the map. Shocking news as their mail postal system is awful and very SLOW! This is not shown anywhere on the website of course. You get to know it only after the payment is sent by the name and location on the confirmation email. Should have looked at the reviews here! This is why people are waiting 6 weeks for their orders to arrive. Beware of their advertised ''fast shipping next day delivery'' as it is only reserved for their designer high cost glasses frames ONLY and not for standard lenses or other products.
I was in a hurry to get my lenses urgently and now have to wait ages for them. Not a smart buy at all! 2) Their website is awful and confusing, you log into their UK website and you get transferred to the one in the U.S. A
3) I have made two orders, one by mistake because they automatically transfer you to the one in the U.S. A so now I`ve got two payments booked in my bank account causing issues. You cannot cancel the order unless you phone them in Gibraltar! The email option is useless as you will get someone that does not understand your simple request, example a second order made by mistake. NEVER AGAIN. DO NOT USE THEM! Unless you are ok with the crap service and the slow shipping.
Dear John,
First, we regret to hear that you are not satisfied with our service.
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries using Express courier service.
As we are an international operating retailer, our website automatically identifies your location based on the IP address. It will recommend you to place your order on the local domain. Of course this is only for your own convenience and not mandatory.
For our fast shipping items, it solely depends on our immediate stock availability. This includes majority of our top sellers and the price range is from less than $100 to over $200.
We strive to offer excellent service by being reachable by email 24/7 as well our call service.
There may have been some misunderstanding and we would like to resolve the issue for you as soon as possible. We hope for your understanding and cooperation.
Kindly send an email to our service manager at servicemanager@smartbuyglasses.com who will further address your concerns and make sure this problem will be resolved.
Best Regards,
SmartBuyGlasses
I waited forever for this order being promised by Smart Buy Customer service that they were authentic and new, as well as on their way, even discounted in price. They then blamed the manufacturer, Etina Barcelona, saying even brick and mortar stores couldn't get the specific color and style I ordered that they are waiting on manufacturing. I emailed Etina Barcelona directly to inquire on manufacturing and they said that Smart Buy is not a customer of theirs. They also said that the sizes of the frames listed on their site are not the sizes they make. This means that Smart Buy is selling fakes! Do not get scammed by this company!
Dear Jarael,
I'm very sorry to hear that you haven't received your order yet. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.
Please be advised that our online price has already been discounted compared with brick and mortar stores so we are not able to offer big discount, your understanding is much appreciated.
Regarding the prescription lens issue, I reviewed the previous communication, we were trying to double check the accuracy of your prescription and the purpose of the lens ordered, however, I am afraid that it’s caused by some misunderstanding and we do apologize for the confusions.
Rest assured that all of our products are 100% authentic, we encourage you to visit reputable local stores to compare the same ones once you receive them and if you are not satisfied with them, we also offer hassle-free 100 Day Return Policy.
Our service manager will contact you shortly to provide the recent update for your order.
Best Regards,
SmartBuyGlasses
After having had a bit of an issue getting my payment to go through, I called and spoke to a very helpful customer service rep by the name of Marjorie. She assured me she would help me with my order and proceeded to inform me of every update thereafter, until I had my sunglasses in my hands. To make up for the inconvenience of my lengthy payment process, once approved, they shipped my item overnight! I am beyond happy with the customer service, packaging of the sunglasses and the sunglasses themselves. They are beautiful and 100% authentic. They even include a cute lens cleaner kit with mini screwdriver. Prices are outstanding and the free shipping is a huge plus. Will recommend to everyone I know.
Please read for an important word of warning.
I ordered a wraparound sunglasses frame from this place, with prescription lenses. It turned out they apparently don't have proper tools and machinery to deal with the wraparound frames; so the lenses job was absolutely bungled.
Now - I requested a return, and here is where there is an important warning for everybody:
When I ordered the glasses, they - I believe unlike any other online glasses shop - DID NOT request to upload a recent prescription.
However - when you request a return, this is THE FIRST THING they request. Apparently if you don't have a less than a year old prescription, and if it is not exactly what you ordered - your return will be denied.
I will refrain from commenting on this, except to say that I was lucky to have had a valid, few months old prescription. So they had to honor my return request.
Other than that the return and refund was pretty smooth. Might even deal with them in the future for very simple jobs.
Dear E. E.,
Thanks for your feedback, I am sorry to hear that you were not satisfied with the prescription lens, as we understand that different model/lens curve can have a different effect/result on the prescription lens processing, however, customers don’t need to worry as we advertise on our homepage, we offer full prescription lens refund and 2 years warranty.
We offer hassle-free 100 Day Return service, however, we never and don’t request to send us prescription copy in order to allow a return. I checked the previous email communication record and was not able to find such request. I believe that was most likely caused by misunderstanding. Should you have any further concern, feel free to send our service manager an email at servicemanager@smartbuyglasses.com
I appreciate your consideration to visit our site again, we strive to offer a better service and look forward to serving you again.
Best Regards,
SmartBuyGlasses
I bought this glasses and they were fantastic. The shipping was very fast in 2 working days. It's my pleasure to continue shopping at smartbuyglasses... :)
Bought Maui Jim sunglasses from startbyglasses.com and had a great experience. Shipment was fast. I would buy from them again.
Once again I was in search for a new pair of sunglasses. I ordered a pair of mirrored Carrera sunglasses from SmartBuyGlasses. The fit was perfect and I like the reflective lens. I`ve made SamrtBuyGlasses my one and only source for sunglasses and readers. They have the best selection and prices. And the customer service is exceptional. When having to exchange a pair which did not fit, the staff went above and beyond to accommodate my needs.
Bravo to SmartBuyGlasses... looking forward to ordering from you again.
No issues with ordering, company called my physician office directly to verify my prescription, fast shipping. Highly recommended!
My daughter choose expensive designer frames at the optometrist's office. I found the exact frames for half the price at SmartBuyGlasses. And my order was delivered sooner than expected. I highly recommend SmartBuyGlasses.
Supper fast shipping and has many nice and cheap priced frames to choose from!
Highly recommended!
I have four experiments of the order the glasses in this shop for my husband. Always quality of goods the best. Choice of glasses the huge. Delivery to Russia the fast. On-line consultants always help with a choice if the chosen lenses don't approach a glasses frame. I am very happy with service and I will order more. I recommend to all.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vladimira D,
I am sorry to hear that you are not satisfied with your purchase, please be aware of that we do offer free shipping, we will contact you to understand the issue for your delivery. Rest assured that we reimburse any cost charged by the courier company though normally delivery issue doesn't happen.
As I understand, you are concerned about the authenticity of your designer glasses. Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. We will contact you to obtain that sunglasses dealer’s contact information in order to seriously investigate with them to protect our reputation as our products are indeed authentic.
Please be advised that our service hotline is advertised in our Contact Us page at http://www.smartbuyglasses.com/help
We will contact you shortly to resolve the issue for you as soon as possible.
Best Regards,
SmartBuyGlasses