SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Many options available to choose, every model well described and great opportunities shown on this user-friendly web site. It takes them just what they indicate on "order status" after making the purchase, to deliver the package.
I received the package with the glasses I asked for and in perfect condition.
So this experience for me was great and I do recommend it.
Great experience would definitely order from them again
Thanks a lot to the stuff of SmartBuyGlasses for this wonderful and diligent service and extraordinary kind treatment! I am more than happy to have my new glasses! My new order will follow very soon! I wish you every success in the future!
I was paranoid before I even pressed submit to make my purchase and I'm sure glad I took a chance. As with many other offers in life, you can't put your cards down on a deal to good to be true but she I compared deals you find at the local mall Sunglass outlet, the deals are close but not quite as good. For instance, I recently received a $50 off $200 and $75 off $300. I also noted some other deals similar to SBG but the glasses were outdated. If you find glasses such as Tom Ford at a local outlet for $395 with a $100 rebate I'm certain SBG would beat the discount price but I can't say how much. All I know is I was going to pay $220 with $75 rebate plus tax on my Gucci glasses and I didn't have my wallet. When I got home I decided to do some research on the glasses and I stumbled across SBG and noted the glasses were $178 firm and I decided to make the purchase. The next day I called to cancel order and I spoke with a customer service rep, Armi, and she put me at ease and sold me into waiting as well as terminating my paranoia about getting a non authentic product. Anyway, I'm sure glad I waited because the glasses came in with cleaning kit included as well as a $50 savings. I brought the glasses to a local dealer and I was attempted on being accused of walking out with a pair of their glasses. Everything was perfectly matched so I'm not certain on negative reviews about made in China because stop and think, all corporate manufactures have a base in China and made in Italy will be posted on the in this case the frame with CE stamp. I've recently made another purchase from SBG and the only complaint I have at this time wait. As with the Gucci glasses the wait was only about a week but this time I've waited a couple months and I recently had to change the lens color but the glasses were confirmed and plan on being delivered to me this week of 4/5/15. I would definitely recommend this company regardless if a few weeks wait, you won't be disappointed with the product.
I got my 2nd pair of designer glasses, and again, I am very satisfied. Short delivery, fantastic customer service and the product was what I was expecting.
Now waiting my contact lenses! Great values, helping people important for me so that was one of the reason of choosing SmartBuyGlasses :)
Hi there, is it possible to change my sunglasses order into prescribed sunglasses? Would be really appreciate it.
I have bought a Ray Ban and a Persol from this site.The price and quality of the merchandise has been absolutely fantastic. I am certain that in future I will buy more stuff from SmartBuyGlasses and will definitely recommend them to any one who is looking to buy designer sunglasses at probably the most competitive prices.
Ordering was simple and straightforward. I like the virtual sunglasses you could try on before purchasing. I will buy from them again in the future.
Great price and good service - just as advertised. I will definitely be buying from smartbuyglasses again.
From the beginning till the end of my purchase and still after I can say only great things about SmartBuyGlasses! Even though my glasses went out of stock, the whole time their staff was very thoughtful regarding my "frustration" and my needs. I just loved that I could check at any minute where my package was. I highly recommend their site.
I live in New York City and after making an appointment to get my prescription and get the glasses that I wanted at a local place called Collen Optical their quote was around $800. I asked the sales person write down the model number of the frames that I was looking for; came home when I'm smartbuyglasses.com and found The exact same frames for $200. The $700 price at the other store included my insurance even with no insurance discount or deduction my frames were that much cheaper on smartbuyglasses.com!
I recommend this website to everyone I know and they all have had similar experiences such a great site!
I ordered contacts and they were quickly filled, shipped and delivered!
Shipped from Italy - Express!
Wow that is going the extra mile for my new sunglasses!
After getting my eyes examined through my health plan, I found a pair of glasses I liked at the brick-n-mortar optician for almost $700. A friend has bought glasses very inexpensively on-line without any problems, but she doesn't need bi-focals like I do. Regardless, I decided to risk it and found SmartBuy offered the same pair of glasses with all the same options for half the price. I provided SmartBuy with all the relevant eye info--sphere, cylinder axis and checked my old frames for their size to make sure I wasn't going too large or small on frame (those numbers are usually on arm of glasses with a little square between the first two numbers), and my new glasses arrived in about two weeks. Got them out of the box, tried them on, and they are just fine. SmartBuy has a great selection of well-known brandnames, and when I decide to replace my prescription sunglasses, I will probably be returning to sight. My only complaint would be that I didn't know I was ordering from another country; I may have opted for the insurance if I that was made clearer in the process (but the glasses came in a box inside a box wrapped in bubblewrap, so chance of damage seems very small). Now that I have actually ordered on-line prescription glasses without any real problems or issues, I don't know why I was so hesitant or nervous.
This is the scound time that I'm buying from this site.
They are reliable, and I trust them completely.
The customer service is great and there's no doubt that I will buy my next pair of glasses here.
By the way, their prices are lower than any store or website that I checked...
I am not very familiar with shopping on line. As a matter of fact my purchase of sunglasses with SmartBuyGlasses was my first purchase ever. I found the web site easy to use and navigate. My order was placed, paid for and arrived on time undamaged.
I think I will be adding a camera to my PC to try the virtual fitting next time.(I still need reading glasses.) I would recommend this site to anyone even those with limited computer skills like me.
Earl
When I put the glasses on, it's like looking through a fishbowl. I tried to contact support and never heard back, but of course I get a ton of emails from the marketing dept. Then I read the return/exchange policy. Basically, If you open the box, take the glasses out and even look at them, you're screwed.
Yes, you save money on designer glasses. But I'll have to go to an eye doctor to get different lenses anyway. Costs the same in the end.
Dear Kmarie m.,
We regret to hear that issue, please don't worry about our return policy, absolutely customers can try on the glasses and if not happy with the style or size, contact our customer service who will assist you with a return for refund/exchange or replacement of the prescription lens.
Would you please contact our servicemanager@smartbuyglasses.com as our reply might go to your spam box.
Best Regards,
SmartBuyGlasses
I definitely recommend these amazing frames and this wonderful online store!
Ordered some prescription sun glasses with thin and light lenses:
Pros: Easy to order, quick delivery, good quality lenses and a very competitive price.
Cons: The thin and lights were not "thin and light" in my perspective, they were much thicker than I had expected.
I had a bit of ping pong between customer services and had to escalate to a manager to finally resolve the issue however in the end they were very responsive and managed to resolve my complaint.
Overall I think this sight is Fab for lower prescriptions and very competitive and easy to order, but If you have a higher prescription I would advise you to phone them before ordering so you can make sure you get the right lens for your frame.
Dear Amy,
We regret to see that the prescription lens thickness does not meet your expectation.
The lens thickness differs due to different sunglasses frame style/size as well a high prescription. We apologize for the offered solutions by our representative. We of course do offer a 100% prescription lens satisfaction guarantee.
Our service manager has contacted you to resolve the issue as soon as possible.
Best Regards,
SmartBuyGlasses
20/03/2015 I bought glasses (Ray ban RB4105 Waufare floding polarize) at smartbuyglasses.com with Order ID: US*******xxx6G smartbuyglasses shipping very good but when I received, the quality of products Ive bought not satisfy then I sent email for them but have not seen a reply! Why?
Dear nguyeduy v.,
First, we regret to see that you are not satisfied with the product, please don't worry as we advertised, we offer 100 Day Return/Refund policy.
Please be aware of that we have already replied your email, from time to time our reply might goes to your spam box.
Our service manager will contact you again to resolve the issue as soon as possible.
Best Regards,
SmartBuyGlasses
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Dear KRUNAL P.,
Absolutely we can, would you please send your order ID and a photo of your prescription to servicemanager@smartbuyglasses.com so that we could assist you?
Best Regards,
SmartBuyGlasses