SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
My title says it all. Use these guys for contact lenses for the last year or so i think. Always the cheapest but just as importantly, delivery times are consistently reliable; in fact i think the time from order to having it landed has shorten since my first orders.
I bought contact lens from smartbuyglasses many times and here I found the authentic and low price products!
I have bought contacts and prescription glasses and been really happy. Just about to buy sunglasses <3
D sunglasses I oedered n got were original authentic new spotless wid proper case cloth warranty card instruction etc.
Prices are also on lower side.
Courier delivery was on time.
I m fully satisfied wid d product n d site smart buy n will highly recommend it.
Dr. Rajan Gupta
One of the few shops that carries Smith sunglasses in the EU, and prices are competitive. Shopping was easy and I was kept well informed about the progress of my order. Only negative point are the continuous reminders for a review :).
It is pretty convenient to make an order and wait your products within a short period of time. I highly recommend you to give a try on it.
It was my 1st purchase. And i'm very very satisfied with the sunglass quality & cust svc response. I would say they really serius in this business. And i'm gonna repeat purchase soon after i get my reward point for my 1st puchase. Job job!
There were several trials/tribulations with different products being back ordered or not available. Communication was decent and refunds/payments were worked out easily and quickly. I'd order from them again, but not before checking on inventory/ availability first!
On the website it says express delivery. It wasn't until 4 weeks after my purchase I recieved my glasses. Sort it out!
I ordered a pair of Gucci sunglasses from Smart Buy Glasses. I want the glasses in brown and I couldn't bring up that pair on my order. I phoned the customer service number and they straightened it out without a problem. The glasses took some time to arrive but they are just as advertised. I would order from them again.
Finally, I have my new glasses. They are great and no doubt I saved a lot of money. The process however has caused much frustration. The website options were not up-to-date and I selected glasses that after many days was told they would not be available.
I had concerns with the choices only to discover that all of the local eye wear stores didn't have anything better that interested me. Many promises, not-so-good fulfillment. Eventually I did receive my glasses and love them. Improve the process and I'll be back.
Dear Jack,
We appreciate your feedback and glad to know that you enjoy your new glasses. We apologize that the item you ordered was temporarily out of stock with the official distributor due to high popularity, rest assured that we will take your suggestion and improve the process.
Best Regards,
SmartBuyGlasses
I got everything I ordered quick and I got exactly what I ordered. I do recommend this site to anyone who is purchasing prescription glasses or sunglasses.
I am buyer from Malaysia and thought contact lens was in Malaysia port but when I received it it was couriered from Hong Kong by Aramex. According to customer service Richard - there is no difference just packaging.
Price is reasonable, and kindly bear with them as lead time is about 1 week, good customer service response, polite and professional.
The Aramex malaysia team is good service, thumbs up! I will definately buy my next pairs at http://www.smartbuyglasses.com.my/
Thanks!
- Rachel -
Easy order process, simply attach signed prescription and no followup is necessary. Low prices on contacts too
Excellent service à la clientèle. Livraison rapide. Item excellente condition.
I ordered a pair of prescription sunglasses from them one month ago, and they have yet to even ship them to me. After two weeks, I was told it would be another 5-9 days. After another week, I was told they finally made it to the lab, and would take another 5-9 days for the lenses to be put in. It's been 11 days since that message came, and they still haven't shipped. I also had to contact them 4 times before someone finally corrected a problem with my shipping address. We'll see if I ever receive these sunglasses...
Dear Tiffany,
I regret to see that you are not satisfied with our service, from time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. Please be advised that the Color Matching takes several days longer than the prescription lens with no tint.
We checked the email communication record, however, we were only able to locate your facebook message to us, could not locate any email. Our customer service will contact you shortly to provide you with the recent order update.
Best Regards,
SmartBuyGlasses
Not only I love my new Kenzo sunglasses, which I've received only a few days after placing the order, but I had a fantastic experience with Customer Service! They are very reliable, extremely prompt and efficient.
Keep up the good work!
Thanks again,
Diana
I recently bought a glasses and the delivery was really fast, but there was a little inconvenient with clearance, thus I wrote to costumer service and they gave me a prompt solution, amazingly three 3 later I could wear my glasses. Very satisfied with the quality and costumer service.
Very happy with my purchase and experience with SmartBuyBlasses. Ordered a pair of Ray Ban's that were shipped from Italy to Arizona on a Thursday, and received the glasses on Monday. Not only fast but the shipping was free. In the past I have ordered items from other companies that took twice as long and were shipped from only a state away. Item was as advertised and received in great shape. They even included a lens cleaning kit (a bottle of lenses cleaner and a cleaning cloth) at no extra charge. A little thing but something that made my experience that much better. This is my first experience with this company but would recommend it to everyone.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jess,
We are glad to know that you like the product. We apologize that the item you ordered was temporarily out of stock with the official distributor due to high popularity, please be advised that we will do our best to eliminate the delays for our customers' orders.
Best Regards,
SmartBuyGlasses