SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
I ordered my glasses thinking this was a uk company. It said same day dispatch but 8 days later I have still not received them. I have tracked my order and they are clearly coming from Hong kong. I would never have ordered glasses from a different country and feel like I have been conned.
Despite being called Smart Buy Glasses UK the Persol eyewear I had ordered was sent from China. Upon receiving the glasses and comparing them to my legit Persol eyewear it is blatantly obvious that the smartbuyglasses are a poor imitation. I am now waiting for a response from the company regarding the matter, very disappointing!
Dear Dean,
We know our prices are hard to beat but please be assured that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
From time to time customers may claim that an item is not authentic; we have found that in most cases the customer is actually disappointed with the quality of the item. If you are still not 100% satisfied, we offer 100 day returns.
We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. Since 2006, we have offered shipping to more than 100 countries around the globe. We will ship your product from one of our 5 logistic facilities depending on where the stock is located. Our goal is to get the product to you as fast and as efficiently as possible.
Our customer service has already replied your email to address your concern.
Best Regards,
SmartBuyGlasses
Why dont muy carrera top car say where are they made and the case is not the same as the othere ones?
Dear Nestor,
We know our prices are hard to beat but please be assured that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. Some brands/models don't print where it's made on the product, it's totally subject to brand owner/manufacturer's decision.
If you are concerned and believe that the product is not genuine, you can compare it with the same model at any local optician or eyewear store and confirm the authenticity. If you are still not 100% satisfied, we offer 100 day returns.
Best Regards,
SmartBuyGlasses
Many reviews said its from hong kong and so it is doubtful but i got a genuine pair of glasses and very much satisfied.
Have ordered the sunglasses on last Thursday (7 May), but after purchase, note that need 5-11 for delivery, so I write email (on 8 May) to indicate that I want to cancel the order (totally 3 emails have been written), but up to 11 May, still none of the reply about the cancellation status. Suddenly, on 18:00 today, the system sent email to me that the order has been sent.
What I want to complaint is my opinions haven't been valued. I want to cancel the order but none of customer service inform me the status.
It is very bad experience i encountered.
I definitely will call for refund
Dear Customer,
We regret to hear that the order was shipped before we process your cancellation request. Please be advised that we aim to reply all the emails within 24 hours, however, it can be slightly longer when the next day is the weekend.
Would you please contact us at servicemanager@smartbuyglasses.com so that we can assist you with a return for refund.
Best Regards,
SmartBuyGlasses
This is the second time I have purchased from this site and I am very happy with the service and their system. The last purchase was fine but this time the product i bought looks darker than its picture on the website and the glasses are a little faulty (they are loose and a little stretched).
I have worn them twice now and find it a little inconvenient to post back as I live in Sri Lanka.
I leaned this website from my friend and she ordered two pairs of glasses from here. I'm happy with my new glasses. Only thing I think is not right is I was charged sales tax on my prescription glasses since it was shipped from Hong Kong,
I absolutely loved my Saint Laurent sunglasses I ordered from SmartBuyGlasses! They are definitely 100% authentic. I had ordered the same ones from Nordstrom just to see if they would be the same and they are! Everything down to the packaging and case they came in was the EXACT same. The website, however, does need some work. It's very slow and glitchy. I have tried to order from this site on multiple occasions and I get a message saying my order couldn't be placed. (It is not due to my cards) Their site loads slow as well. One of the times I tried to place an order it said it didn't go through but my card was charged. SmartBuyGlasses had no history of this order but they did what they could to credit my card for that same amount. Great customer service!
**Also wanted to add that my sunglasses arrived ONE DAY after being shipped!
For a company called smartglasses.ca, it's unfortunate that the product came from overseas and I was charged customs fees. If I knew that, I would never have purchased the product.
Dear Customer,
We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. Since 2006, we have offered shipping to more than 100 countries around the globe. We will ship your product from one of our 5 logistic facilities depending on where the stock is located. Our goal is to get the product to you as fast and as efficiently as possible.
Duties and taxes will be assessed by the importing country based on current laws governing imports. We do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers.
Please be advised that we put the tax reimbursement policy in our FAQ section at http://www.smartbuyglasses.ca/faq?qid=5263&top=1
Would you please contact our customer service at customerservice@smartbuyglasses.ca so that we can fully reimburse you.
Best Regards,
SmartBuyGlasses
I bought Max & Co. 230-PJ2 frames from Smartbuyglasses.com earlier this year. (2015). I love the frames! I was surprized when I received the package to discover it was shipped from Hong Kong. The shipping was fast and the eyeglass frames were packaged really well, (no damages). The frames where a really great price and I am really happy with my purchase. I will definitely recommended smartbuyglasses.com to friends and order from them again in the future.
J'ai été bien servie et le produit est d'excellente qualité.
I have used a few other online glasses sites and this one was fantastic, fast shipping and exactly what I ordered. I had also had an issue with the lens type and the costumer service department was awesome to deal with. I will definatly be using them again.
Everything arrived on time, as described, and at a wonderful price. They also included a little cleaning kit with spray and a cloth. Will hapily do business with SmartBuy in the future.
I ordered twice off of smart buy and it's been a great experience. My orders came quickly and exactly what I have ordered. I would order from smart buy again anytime.
I ordered my last 3 pairs of glasses on here, I love the site and the ordering process.
I love Maui Jim glasses and shopped retail stores looking. On a whim, I decided to look on line to see if I could possibly get the glasses I wanted for less. On smartbuy I was able to get the same exact glasses for over $75 less than I would have paid at a store. Shipping was quick and I am thrilled!
I ordered the Gucci eyeglasses and they are authentic just as I hoped. I have two pair of Gucci shades and loved the eyeglass frame. The Gucci glasses came in the Gucci case with Gucci wipe. Love them! And get crazy compliments!
Very professional and responsive to emails. Received my glasses as described in less than a week. Would buy from them again.
If you don't have any items under fast shipping, you pretty much stand a chance of facing delays and that seems to be a norm. I ordered a cancer council product on April 14th and within a day i was told to wait until May 1st to get the product stocked at warehouse. But on April 30th, I receive one more email indicating that it will be 10 more days before it is possibly stocked. I promptly asked for a refund and it was done in time. Hope they improve their logistics solution.
Dear Customer,
I'm very sorry to hear that we faced delays for your order. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.
Hope we could serve you better next time.
Best Regards,
SmartBuyGlasses
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marrianne,
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
Please be reminded that as advertised on our website, if order is with prescription lens, it takes a few days to process the lens though the frame itself is fast shipping.
We have several logistic facilities around the world located in Italy, Australia, Germany, the USA and Hong Kong. We will ship your item from one of these 5 locations depending on where the stock is located and speed of delivery. Our goal is to get your item to you in the fastest and most efficient way.
It's shipped via courier express service, we hope that you will receive them soon and enjoy them.
Feel free to contact our service manager at servicemanager@smartbuyglasses.co.uk if any further assistance needed.
Best Regards,
SmartBuyGlasses