SmartBuyGlassesReviews 1,756

While their customer sevice is ok but to show unavailable stocks on their website as available to purchase, is misleading and very unprofessional! Any solid company would understand the importance of a well organized inventory.
I have placed an order of a pair of Persol sunglasses only to found out later that not only is not available but they claimed that their supplier have no disclose date on when it will be restock, not only that, pushed me to select mens style sunglasses that clearly would not fit me well as I am a woman and then recommended me to buy higher priced
Sunglasses instead and only provide a measly 5% discount!
When I have clearly stated TWICE how disappointed on this and would like an immediate refund, they never complie on my request and now, sent me a payment invoice request via Paypal!
How dare you guys do business like this?!
As of now, I am still waiting for my full refund.
Never in my life experience something as absurd as this!
I will never buy from you again and will urge others to stay away from buying from you.

Even if they reply you and promise you issue an refund, they are all excuses and full of BS, all they do is stall the refund. Until the refund amount posted back on my card, any words or replies from them are pure BS nothing more.
Do not put your trust in their words.

I placed an order of a pair of brown sunglasses mid March and now it is end of May. I was sent three incorrect sunglasses. First time I was sent a red pair, second time it was again the incorrect red pair and third time they sent me a blue pair of sunglasses. After the second wrong pair arrived I double checked with them if they actually sold the one shown on their website. They confirmed that it was in stock but each time there was a delay. I also reminded them multiple times to double check with the distribution center to send me the correct brown colored sunglasses. Instead of telling me honestly that they ran out of stock, they just randomly send me sunglasses in hope that I keep them. Each time I have to go to the post office to ship the sunglasses back to Hong Kong. It is such an inconvenience. I have never experienced such terrible online shopping before. This website and customer service are ineffective and inefficient!

I ordered prescription sunglasses from SmartBuy. I was a little nervous. It was my first time ordering prescription glasses online. The people at SmartBuy were extremely helpful. They were prompt in their email replies, were eager to help, and did everything in their power to make sure my sunglasses arrived before I left for my trip. They were also there after I received my glasses to answer questions and to follow up on my experience. I love my glasses, and the service was great.

Smartbuyglasses advertis glasses at a price they cant supply you with. Their site deceives you into thinking all glasses are stock items. They take your money, make you wait weeks then request you pick an alternative from their stock list. Pure deception. All your email questions are answered robotically. The only plus is after months of fobbing you off with lies and keeping your money, is that, they do refund you.My advice is if you want sunglasses for a 2017 holiday buy somewhere else

This is my response to an apology written to me!
"We regret to hear that your shipment was not sent with free cleaning kit"
Sir... as I stated in my email... there were 3 orders I received with no Lens kit that you valued a $25 each!
"if you are not interested in a partial refund compensation" I was interested in a partial refund... but the 5% you offered was not acceptable... especially after missing 3 kits and the fact that you offer 20% on a daily basis on your web site!
"For your concern of our charity program" Sir... when someone receives 3 orders of glasses over a 3 month period... and your answer was "Unfortunately our warehouse informed me they ran out of lens kits". The problem is you sent me 3 orders missing the (C$20) kits without even mentioning that they were missing! This was either bad business or someone trying to get away with something... I had to take time to write a complaint... and this is why I question your charity program...
And I am still waiting for an acceptable compensation offer.

The quality and selection this company has is remarkable! If ever you have a problem with your purchase, they are right there to assist. I have purchased 2 sunglasses and 1 pair of eyeglasses and I couldn't be happier. I would recommend this company to anyone who is looking for a quality product.