Sleep NumberReviews 197

Sleep Number beds are simply a gimmick wrapped up in some very sophisticated marketing and dishonest salesmanship. Do not make the same mistake as I did. This was the worst retail experience of my life. Do your research about this bed and this company. Caveat Emptor! The stores are designed like a third rate Apple Store wanna be. They sell only their products in a polished and sterilized fashion, hiding the small print at every turn. First, in the store all the mechanics of the bed are well hidden inside the platforms. Once my bed was delivered and I saw all the lines and hoses that are required I was horrified. The pump is the size of a shoe box with lights flashing on it that don't turn off. And good luck cleaning under the bed with all the wild entanglement of wires, hoses and contraptions. Further Sleep Number charges an additional $39 dollars for the remote control. Think how you would feel after spending $1,500 on a television set but were forced to shell out an additional sum for the standard remote. This extra cost encourages you to use their app. But you need to know: by using the app Sleep Number is data harvesting everything that takes place on your bed. Yes I mean everything! How creepy is that. Sleeping and intimacy are not competitive sports. The bed has a definite dip between the two sides that you feel in its full intensity when you sit in the middle at the foot of the bed. You nearly sink to the base. When it quickly dawned on me what a mistake I made purchasing this bed I entered the second phase of my hellish experience with Sleep Number: their Customer Support. When I called to begin the return process I was put on hold for an hour and forty minutes. That call only ended when I hung up. When I finally do get through to someone is when I found out that they don't offer a free 100 day trial period as advertised. You are charged an additional $199 plus tax to have the bed picked up. No one ever informed me of this. When queried I was told it was in the small print. Luckily I did not also buy the base. The base is nonreturnable, period. In the end I was out one third of the total cost of the bed in shipping charges alone. The Sleep Number bed is mediocre by the most generous description. The only possible people that I can imagine would put up with this joke of a bed is a couple who have such different firmness needs that they would make this compromise. Sleep Number is a lousy, deceptive company that sells a lousy, deceptive bed. Don't get bamboozled like I did. There are hundreds of bed manufacturers in the country, why buy one from a company that makes a second rate product and that is so ethically challenged their founder is spending the rest of his life in a Federal Penitentiary?

Ordered our sleep number bed July 3rd. Scheduled for delivery July 15. Received a call on July 15 at 0845, sleep number stating they are unable to deliver the bed today. This is after anticipation of the bed being delivered and following sleep number instructions. We were asked due to COVID to remove our old bed, bed was removed this am and taken to the dump. Now have to sleep on the floor for 2 weeks because our sleep number can not be delivered until July 31. After spending so much money on a bed, you would think their customer service was better!

I purchased two twin long mattresses for my parents. They sold it to me the wrong way, so the mattresses kept syncing up together and would always go to the same sleep number setting. The tech department worked on this for over two months which included hours on the telephone with them. They never could resolve the issue, so they picked them up, but charged me a restocking fee! They told me that the $2400 would be refunded to me within 21 business days... already the longest time I've ever waited for a refund. When I was not refunded I called and they said they forgot to do some things on their end and that I have to wait another 10 business days for the refund. I will never work with Sleep Number again.

I had to hire a professional to assemble it, and sleep number chat was NO help. And then they would not pay for the assembly and wanted me to take apart the mattress and return it. The mattress was better than my former memory foam mattress, but NOT much. It definitely was NOT worth the $600+ the $100 assembly. Even if i end up getting a refund, i am STILL out the $100+ for the assembly. I am glad that i saved the memory foam mattress.

I feel everyone's pain, sleep number stuck to us for 576.00, for anew mattress that was punctured by there cheap bed frame with 4 bolts across the middle of bed with nothing covering bolts. It punctured mattress and there customer service just gave me run around on phone for 2 hours and charged me 576. 00. 25 year warranty my $#*!. I hope millions of people read this. I wouldn't recommend sleep number to anyone because they don't stand behind what they sell. Craig

I paid $1,000 for a bed that I have had for 3 years. When I bought this bed I was told I had a 25 year warranty. And what I was not told was this bed is literally an air mattress with a little foam on top. The bed worked fine until one day one side of the bed is totally deflated with normal use of the bed. It's a defect in the bed, a small leak somewhere that causes the bed to be deflated within a few hours of filling it up. Contacted customer service and they wanted me to pay $138.12 for the replacement part of their defective product. Bogus! Especially since there is supposed to be a 25 year warranty. Not to mention that anyone higher up in the company will not give you the time of day... literally they refused to speak with me because they are too important. Save your money, this company is garbage.

Bought a bed (iLE) at the beginning of August and scheduled delivery for August 31,2019. They confirmed my delivery timeframe window between 10:00AM-1:00PM on Friday August 30,2019. (Labor Day weekend). Saturday morning we disassembled current King size bed and had mattresses out on driveway to have them taken as in my agreement and what I paid for. At 11:10AM I received a call form Sleep number alerting me that they regret to inform me that they could not find the bed on any of the docks and would have to re-schedule delivery for 9/20/2019. I told them unacceptable and wanted the bed to be delivered on following Tuesday or did not want the bed.

I called the sales associate Samuel Kirk (Sales Manager) and was told he would be in store at 5:00PM and would have him call me. Around 5:30PM I called back and was told they are very busy and would have him call me as soon as he was done with a customer. After 2 more hours of Sam not reaching out to me I called back and finally got to speak with him and explained my frustration. He told me they were very busy and could not get any answers until Tuesday. He said that unfortunately, I was one of the other 9 deliveries that this happened to that day.

It is now Tuesday and called to talk to Tracy (supervisor at the escalation group) and all she could do is deliver the bed 9/20/2019 and credit $199 delivery fee. I told her I wanted to cancel my order. With no hesitation, she agreed and put me on hold to set up the cancelation.

I had to re-assemble my King size bed (took over 2 hours as we had to fit it back up my narrow staircase) and was told that on a one time basis she would send me a UPS label for the bedding that came separate and I would have to drop it off at UPS.

I spent $6300. 00 on a bed and will now have to wait to receive a check form them once everything arrives back at warehouse. I HAVE NEVER had a worse experience for something of this value and is a scam company.

BUYERS BEWARE!

We bot their bed and most popular, i8, mattress. Both were defective. The bed was delivered with a broken leg and rocked back and forth like a flop house bed. The mattress has no insulation in it and you cannot sleep properly while loosing body heat. It requires a foam cover. We could not get the company to do anything about the defective bed so we returned both it and the mattress. All of the company representatives: Store salesmen, home office personnel, delivery persons, technicians; all lie and make promises they never keep. Customer service is zero with this Co. We also were told a set of sheet came with our bed and mattress purchase so we had to pick a set out. I found a billing of $115 for these sheets on the invoice. I have never heard of such sales practices. Do yourself a favor and go to a reputable furniture store with a proper guarantee and customer service.

This company is a joke. Scammers at that. I went in to there store to try there beds out was told with every matress to lay down than they would air it down to where I like it than air it back up before I would get off it. Did this with each mattress was kinda excited about buying one. Paid 200$ for delivery was no other option after having the matress for one night it just wasn't working for me. I honestly couldn't tell the difrence between my air matress for camping and the one I purchased from sleep number. Called them to return it was told could not return it until 30 days called back 14 days and they setup a pick up date for two weeks than was informed it was going to cost 200$ more just for them to pick it up... I'm out 400$ for something that took 10 min to setup and no jk 1 min to pick up for one night of use... don't buy if you don't try rolling around in it

We spent $8.800 on our configuration and some problems which have been dealt with except one large ongoing $1.036 problem that has not worked since 2014. Despite six visits to the store, 4 calls to the support center the dual temp temp system has never worked and they have refused to send someone to fix it. We have asked for a refund of the $1,036 and Sleepnumber supervisors Trellis and others have refused to refund.the dual temp system since they never fixed it. If you expect Sleepnumber to honor their warranty then DO NOT BUT THEIR PRODUCTS.

Disabled vet and disabled spouse purchased this I8 bed in March 2015 and have had continuous problems with this gap and slant of mattress on both sides. We paid over $7,019.96 for this bed yet it is unbearable to sleep in at night. I contacted Customer Service and they state Sleep Number finds a 6" gap acceptable on these beds. So if you want to sleep on a slant and can use only 1/2 of the twin side of a bed then this is the bed for you. We own 3 Sleep Number beds and this is the worst of all. Military disabled vet has breathing issues as well as spouse so this bed was supposed answer to these issues BUT it does not come with a warning that your bed will separate and slant to the center so both partners are miserable. I find this unacceptable practice for Sleep Number Company to know there was a design problem from the beginning of marketing since I was told they tested a strap to hold bed together but found it tore open so that was removed and it is their choice to market a bed with severe issues to sleeping a conducive night of rest. I sleep most nights in our living room on couch since this bed causes me so much back pain fighting to stay in a position hugging the edge of bed.
Note: Sleep Number took down this first review of this bed so we will see if they only allow good reviews to be written on site.

We thought this is new technology, this should last a long time. No! We have had this bed a little of 2 1/2 years and it has been nothing but aches and pains the whole time and getting worse! We tried to adjust our numbers, etc. A couple of nights ago I was ready to throw the bed out in the yard! The next day we inspected the bed and found that the bed "plastic" base is broken and sagging in the middle. Then we unzipped it to find the foam has a 15" tear in it, inside the zipper, mind you! I called today to ask for part of my money back, because personally, I don't want their bed. They would not go for that, but they are sending a new base and new foam (which is on backorder and we will probably never see). This is a ridiculous gimmic. From day 1, the salesman took advantage of us and the company is still doing so. DO NOT BUY ONE!

I have a Sleep Number bed we have had it since December 2016 we do not like the way the chambers are on the queen mattresses.
My husband has his sleep number less firm than mine so when he's not in bed with me I adjust my bed and then as soon as he gets into bed the excess air in his pushes over to mine and makes mine more firm I do not like it. It is uncomfortable it has made my knee messed up as and my hips.
I have called sleep number to help me Resolve these issues they have sent me one pad for the bottom of my bed because I Can Feel the Bass and I'm waiting for the top part of my bed to make it more comfortable they keep telling me for the last 2 months it's on backorder it's on backorder will this is becoming ridiculous and I do not like my Sleep Number. I do not recommend anybody to buy one. I strongly suggest go spend your money somewhere else because it's not worth the money. They also told us when we bought the bed that it will not get hot like a memory foam well it gets hot like a memory foam and the sheets they tell you to buy to keepe it cooler does not work and now they say oh you can buy the cooling system for $1,700 are you freaking kidding me. Why would I invest more money into a bed I do not like..

We bought the iLE bed in May 2015. After about 3 months the cover was torn, and we understood, that the right side didn't work and lost an air. The coverlets torn, the foam torn. You pay a big money for cheap stuff and a poor service.

I called to Customer service in September 2015. I wrote emails. They asked the pictures, I sent the pictures. But Sleep number can't receive they, because The mail system <*******@selectcomfort.com>: message size ******* exceeds size limit. And Sleep number ask again and again the pictures, but their email box was full and can't to receive a new emails.
After they started to ask a questions. I answered at least 10 times for all their questions. But Sleep number repeat and repeat the same questions. After I understood, that they will send me a new parts. But it was not true. I didn't receive nothing.
Then my child became seriously ill, and I temporarily forgot about them. When our family situation stabilized, I wanted to break all relations with the company Sleep number. Because it's a terrible service.

What now? Sleep number lost my emails, and said, that they didn't know about my problems. Now they ask, that I can to pay for their defective parts.

And you know, that the 25-years warranty is lie? You have a 2 years a full warranty, after you will pay for all parts. The first 2 years are covered at 100% and after that it is prorated. Year 3 starts out at 72% and it goes down by 4% every year after. I found out this information just today.