Sleep NumberReviews 197

I have had a sleep number for almost a year and a half. The mechanical base has been broken for a year and a half. They came out to fix it three different times and it kept breaking. The last time they came out they showed me how to bypass it with the remote so I could keep it working. Then that did not work and, when I called back they said the base only had a one year warranty, and I would have to pay to have it repaired. I decided to go ahead and buy the parts, but I did not call them back out because I did not feel I should have to pay for them to fix a bed That never worked. Do not buy this product. The warranty for the base is crap.

3 back surgeries - need real sleep - spent $10K on the best they offered and it's like a Wal mart air mattress when you go camping. I wake up every morning in severe pain on the frame of the bed completely deflated. Followed their "protocol" for MONTHS BUYING pumps and lines replacing everything myself. Now they say I'm out of warranty and they want me to buy a new air mattress and also PAY their tech to replace it. Absolutely ridiculous. Went to office to speak face to face and they said they can't do anything. They only sell there. No help. They can't even call the warranty team from their office phone! Had to use my cell phone! Think about that disconnect! Insanity! DO NOT BUT ANYTHING FROM THESE PEOPLE! THEY COULD CARE LESS!
TODAY IS DAY ONE OF WRITING ONE NEGATIVE REVIEW PER DAY UNTIL THEY DO WHATS RIGHT!

Bought the bed March. Motor out within a few weeks. Four svc calls still no working bed. Junk bed junk crap customer service poor quality they could care less. Rip you off big time. I will never buy from them again and will tell everyone i know. Writing bbb and anyone else that can help get me my money back they are stealing from me. I had two back surgeries and i have no bed to sleep on due to it being as hard as a rock. I hate what they did to me. I will seek outside help in getting this scam stopped. All i wanted was a bed and all i got was screwed out of money i worked hard for so the ceo and others could make millions and buy what they want. I bought in good faith they took cause they can. But i wont stop until i get all my hard earned money back. I stay in pain since i sold my bed for this junk.

Don't be fooled by their marketing and sales reps in store. This was by far the WORST customer experience I've ever had post-purchase.

Firstly, the mattress we received at home was not the same we tried in store. Period. My partner and I both agreed on this.

Secondly, when asking about returns, the rep mentioned their "super easy return policy" but failed to mention two critical aspects of this policy:

1) You CANNOT return it within 30 days. We made an international move and had stuff everywhere as we were settling in our new apartment, but no, we HAD to keep this thing in our apartment for 30 days despite having already replaced it with another mattress (yes it's that bad, essentially a glorified, overpriced air mattress).

2) It cost us $500 to have it removed. So you're essentially paying $3500+ for a bad mattress +$250 delivery fee and another $500 on top of it to have it removed.

I moved from Europe and in all my years in dealing with thousands of businesses, this is by FAR the worst I've ever come across.

Their customer service reps on the phone are beyond rude. No incentive to help customers out as once they've taken you money, nobody cares.

They know that even if you hate the mattress, they'll end up making $500-700 in delivery fees from you anyway.

STAY AWAY! I will promote this message on all other channels to keep as many people away as possible.

Very expensive bed built in 2021 had a pump fail in 2023. 2 years old. The company does not stand behind their products so they "prorate" your warranty. They want over $300 from me to replace the pump on my bed which is now deflated and 100% junk. Very poor customer service. Even the supervisor was unwilling to help solve this issue with their junk mattresses. Very poor quality and no warranty to back up their claims of caring about their customers. Put your money where your mouth is and give me a replacement pump after I wasted THOUSANDS of dollars on your crappy product.

The beds are designed to have multiple critical failures as soon as the 1year warranty expires. I have had my bed a little over 2 years and have had 3 things break that all rendered the bed unusable until I paid a lot more money to them to fix it. This is their business model, you've already spent too much to just get rid of it so they know you will have to keep coming back and paying more. It's a total scam.

We bought our sleep number I8 king size split in April of 2021, since then we've had to replace both air chambers, and the motor! We spent 6,000 Dollars for this TURD OF A BED!
Not to mention no " normal bedding" will fit this bed, my sheets slide off every single night! You have to spend over 300 for their bedding that actually fits the bed! Total RIP OFF! I'm just waiting for the motor to go out again, or for it to completely fall apart!

Let's say you have a remote that won't adjust the "hardness" of your sleep number bed (only reason for buying one, of course). You somehow unpaired the remote with the bed, now you are taking the bed apart to find the "pairing" button, which somehow still won't pair with the remote no matter how close, or how far, away it is. So, you try to use your phone and the app. The phone, being very sophisticated, easily finds the bed, but the app reports that "your bed is not set up" and doesn't give you any option to set it up. You have to log in, but can't log in...at all. No forgot password option that works. Nothing. So, you try to fill out the form on the app with your order number, conveniently sitting in your email, along with your email address: and you get "email and order number doesn't match." You decide to play it cool and go online for a live chat and they slow walk you through the motions of "what is your order number" and "what is your email address" and "what happens when you log in" etc. Then they tell you "oh, you haven't used this in 5 months, you have to call back later then the phone center is open." Uh, yeah, it is the middle of the night and I did actually want to sleep, but I guess everyone at Sleep Number is asleep, presumably on beds that work. It's like if my great-grandfather was put in charge of IT at a company and had to think through what that entailed for a so-called "smart bed." Save your ~$2k and find something low-tech or is worth your time and frustration.

They got 1,195 complaints on the BBB closed in last 3 years.

I bought a sleep number 6 bed for $7000 and what a nightmare, The bed use a APP that never works, you need to call tech support and if you can not get the problem solved, you will sleep with the problem until it fixed. Mattress that breaks? What a joke. The bed breaks!?!? A 11 month bed got mid foam sank, I got a valley in the middle of the bed, they couldn't get the app connected, solve it over the phone, I called few times to solve it and in the end I have to pay for it $265. My back problem never went away, the bed needs always something, never got a minute of rest since I bought it, Not recommended at all, If I could I would return it.

We spend $8000.00 for a M7 Sleep Number Bed. After 2 years the side foam where it connect to the top foam bed top as separated and so I contacted Sleep Number to schedule a repair / replacement of the faulty part. The lady I was speaking to said "I have heard of that failure and we have redesigned that part for that issue, we will send you out the new updated version. Does that sound okay? I said yes and then she said how would you like to pay for that? I asked why I would have to pay for it on a 2 year old bed? When we bought it they told us it was covered for 15 years and even had us buy a special bed mattress cover to make the warranty better. She said it's only covered for 1 year and then it's prorated at 65% then goes down by 5% every year there after. So that will be $480.00 to replace it. Its funny. If you go to the Sleep Number website, they have them for sale for $571.00? So seems like they overinflate the price and then get the consumer to pay for almost all of it and on a defective part that has been redesigned and should be free. This is my 3rd Sleep Number bed and my last one we had for 15 years with no foam issues. This will be my last Sleep Number bed unless they take care of this defective piece and make it right. Customer service goes a long way these days.

I have this sleep number bed my wife and I purchased, we were excited at first due to us both having lower back problems. We were on the edge due to a big purchase. Big mistake, worst bed ever, from the day we made purchase it took almost 2 months for bed delivery, once delivered and assembled by sleep numbers techs, they broke the bed plug in wall outlets which left my bed disabled. We also purchased their expensive bed sheets which discolored within the first month and started tearing up high where the split is, we have a hole on our sheets maybe 12" wide. They did take care of broken plug 1 month later from when it first happened. I now have a leak in one of the air chambers, my mattress hangs off on one side, I reached out to customer service being bed should be under warranty, it's a new bed and expensive I might add. They refuse to take care of any issues I have unless I want to pay for new sheets and new air chamber out of pocket on top of also paying for a tech to come out and replace air chamber. People this is by far the worst bed out there, don't waste your time or spend your hard earned money on these poor made beds and not have the support or warranty to back it up. There is plenty of good beds out there for a 1/4 of the price. So your research and stay away from these crappy beds, once they have your money, that's all they care about. I've called them spoke to representatives, managers and they tell me their is nothing they can do for me to resolve my issues unless I pay for parts myself which should be covered. Coincidentally all the times I called no one ever placed any notes to my issues or notes were deleted.

Don't walk away, RUN AWAY! Do not trust them when they tell you that you do not need a remote for the adjustable bases. Although that may be true initially, just wait until you have issues with the adjustable base because it WILL HAPPEN! In order to trouble shoot the base you HAVE TO HAVE THE REMOTE! Oh and the fact that you have spent $11,000 for the bed does not matter! You still have to BUY the stupid remote!

I literally spoke to the manufacturer of the adjustable base and the remotes are included for free with the bases. However, they try to ding you another $50 for the stupid remote that they received for FREE! HORRIBLE CUSTOMER SERVICE! DO NOT BUY ANYTHING FROM THEM! THEY WILL NOT HELP YOU IF YOU HAVE ISSUES!

By the way, if this happens to you, call the base manufacturer. They will at least send you the remote for the cost of shipping and will actually TRY TO HELP YOU!

WHAT A JOKE SLEEP NUMBER! TERRIBLE SERVICE! I will be posting this review on EVERY site that I can find!

I will NEVER BUY FROM YOU AGAIN and EVERYONE that I know will hear about this story! I did't even $#*!er with you on the cost of the bed. That's what I get for being a good customer? SHAME ON YOU!

The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.

I called Sleep Number support first and they ran remote diagnostics on the base. They said, "I'm getting an error message on the actuator on the right side of the bed." They said I needed to be transferred to their "adjustable base team" which turned out to be just a separate manufacturer. They said they'd pass on the info need by the base team and they'd take care of the issue from there. When I was connected with the manufacturer of the adjustable base, no info was passed nor was I informed of what I needed to tell them for my case; there are two actuators on the side of the bed having issues. This was not disclosed to me, so I had to start the process over of contacting Sleep Number support.

After another attempt filled with really long hold times on the phone, I finally got the info I needed and connecting again to the manufacturer of the base. As they were processing my bed issue, I was appalled to find out that I'd have to pay $90 for the replacement actuator, order a remote control for the bed (because a reset could only be done with the remote, which would be needed to complete the actuator replacement), and do the install myself.

When we purchased this bed for over $7k from Sleep Number in October. 2021, I was assured that this significant investment was backed by a 15-year warranty in case we ever had any problems. Considering the high cost, this was very important in our buying decision. The base is what really drove up the cost of this purchase and never imagined I'd have to shell out $100 to fix it after just two years of ownership.

I was so frustrated when I was told by the Sleep Number team that they only paid a pro-rated portion for the replacement part which decreased to 65% of the cost after the first year! And then 5% every year thereafter.These terms were NEVER mentioned when we purchased.

Sleep Number customer support recommended that I speak with a Customer Support supervisor so they connected me. Waited on hold for 20 minutes and the call dropped. Called back again to get connected, which again was another long hold time. When I spoke to the customer service supervisor, it was the worst part of this lengthy process. I went through the process again of explaining the issues I experiencing; he sounded like he couldn't care less and was totally disconnected. So in the end, I'm stuck with a broken bed unless I just bit the bullet and pay for the replacement part.

For something we invested over $7k into, I can't believe how bad this experience has been. This is my most regrettable purchase ever.

We have had our bed for about 6 years. We loved it and my husband has severe back issues. But, then it stopped working: app said Sleep Number for both of us was a 5, and the bed was hard as concrete! The next day I talked to a human, who decided we needed a technician….soonest available appt is in 7 days! We paid several thousand dollars for a bed and we have to wait a week to have someone out to fix it?! Where do we sleep? I wonder if the NFL players have to wait a week? My guess is no. So, if you're over 50, work, have back issues, and no other bed in your home, pick your poison/ the couch or the floor! This just about cements the fact that we will NOT purchase another SN bed….and just when we were considering an upgrade! Horrible service after the sale. Unacceptable.

Don't waste your money!
I spent over 10K on a sleep number that has to be reset every night in order for it to work. They don't have their own technician everything is sub-contracted out and every time they come out they charge you. If you want a bed like this go to the box store it will be much cheaper then you won't care as much when it doesn't work.

I have to set the bed on 100. That way I have some air in most of the night. These beds are so expensive to not last

I'm not going to lie about customer service on here. I've been trying to get my refund since September it is now October 3 2023 and my refund have not been credited to my account. Customer service is not very helpful then they lied about when it was credited to my account they told me that it was credited to my account on September 12 but to wait for 10 days which I did. In October 3rd I called and I asked to speak with a manager he stated that he wrote a check today for my refund. Mr. Rich with no last name but his extension #433. Sounded like he was asleep now they are telling me that it will take 5 to 7 days.

These people do not care about their customers, the beds are expensive junk, and their "support" is non-existent. Stay away from this ridiculous company.

This bed costs too much for the problems it causes. Contacted customer service who told me to troubleshoot the bed. I told her that I already did the troubleshoot. Instead of listening she responded basically calling me a liar and put stupid things in the chat like "lol" when I was asking questions about the bed.

The Monroe Louisiana location of the Sleep Number store has a store manager named Quinton Gant that outright lied to us. Yes he told us that the adjustable base was nonrefundable however when we were going to walk away and not sign that piece of paper he reassured us three separate times that if we had difficulty with it the company would take it back. Then he went on to state another lie of a couple who had returned an entire bed just a couple days previous to our purchase. After sleeping on the bed and having numerous problems with the mattresses not lining up (a king split mattress) to sleep IQ not working, the noise of the inflation and deflation and the pump vibration against the bed... well we just didn't like it. Not only that but the major problem was with my scoliosis. The bad made my scoliosis worse and I wanted to return the entire thing but after talking to Customer Service, a case manager, a supervisor and several executives no exception was made in this case and we were just scammed and lied to and betrayed and this store manager would not return calls because he knew he had done wrong.
The Sleep Number executive seem to have a script and no heart for two senior adults.
You could say this company has no customer service at all but to allow a store manager to be an ethical in his sales practices and say whatever he hast to say in order to make a sale is deceit and the company is responsible for that!
We're out several thousand dollars so if you go into a Sleep Number store be sure to take a lawyer with you
By the way your 100 night trial is definitely not free and it cost you $249 if you decide not to keep your mattress but they won't tell you that at the store and it's not documented in their paperwork because they're big on documents