Sleep Number

We bought our sleep number I8 king size split in April of 2021, since then we've had to replace both air chambers, and the motor! We spent 6,000 Dollars for this TURD OF A BED!
Not to mention no " normal bedding" will fit this bed, my sheets slide off every single night! You have to spend over 300 for their bedding that actually fits the bed! Total RIP OFF! I'm just waiting for the motor to go out again, or for it to completely fall apart!

I have this sleep number bed my wife and I purchased, we were excited at first due to us both having lower back problems. We were on the edge due to a big purchase. Big mistake, worst bed ever, from the day we made purchase it took almost 2 months for bed delivery, once delivered and assembled by sleep numbers techs, they broke the bed plug in wall outlets which left my bed disabled. We also purchased their expensive bed sheets which discolored within the first month and started tearing up high where the split is, we have a hole on our sheets maybe 12" wide. They did take care of broken plug 1 month later from when it first happened. I now have a leak in one of the air chambers, my mattress hangs off on one side, I reached out to customer service being bed should be under warranty, it's a new bed and expensive I might add. They refuse to take care of any issues I have unless I want to pay for new sheets and new air chamber out of pocket on top of also paying for a tech to come out and replace air chamber. People this is by far the worst bed out there, don't waste your time or spend your hard earned money on these poor made beds and not have the support or warranty to back it up. There is plenty of good beds out there for a 1/4 of the price. So your research and stay away from these crappy beds, once they have your money, that's all they care about. I've called them spoke to representatives, managers and they tell me their is nothing they can do for me to resolve my issues unless I pay for parts myself which should be covered. Coincidentally all the times I called no one ever placed any notes to my issues or notes were deleted.

Let's say you have a remote that won't adjust the "hardness" of your sleep number bed (only reason for buying one, of course). You somehow unpaired the remote with the bed, now you are taking the bed apart to find the "pairing" button, which somehow still won't pair with the remote no matter how close, or how far, away it is. So, you try to use your phone and the app. The phone, being very sophisticated, easily finds the bed, but the app reports that "your bed is not set up" and doesn't give you any option to set it up. You have to log in, but can't log in...at all. No forgot password option that works. Nothing. So, you try to fill out the form on the app with your order number, conveniently sitting in your email, along with your email address: and you get "email and order number doesn't match." You decide to play it cool and go online for a live chat and they slow walk you through the motions of "what is your order number" and "what is your email address" and "what happens when you log in" etc. Then they tell you "oh, you haven't used this in 5 months, you have to call back later then the phone center is open." Uh, yeah, it is the middle of the night and I did actually want to sleep, but I guess everyone at Sleep Number is asleep, presumably on beds that work. It's like if my great-grandfather was put in charge of IT at a company and had to think through what that entailed for a so-called "smart bed." Save your ~$2k and find something low-tech or is worth your time and frustration.

Most regret I've ever had on a major purchase. You will eventually find out that Sleep# is just air mattresses wrapped in foam as you will be forced to do your own troubleshooting and repairs after it starts leaking. You will also find out there is NO customer service to support product. They make it quite plain that your phone call is annoying them and won't send anybody out to fix product. Anyway, that was my experience.

We paid the enormous price for the Sleep Number 360 bed. Almost $8,000, A huge factor in this tough decision was based on a 15 year warranty. Too bad we didn't read the details of the warranty. Basically it is a 1 year warranty and even that has a ton of exclusions of items you would assume are covered as they are basic items.

A really expensive lesson. Shame on me. Don't make the same mistake!

They got 1,195 complaints on the BBB closed in last 3 years.

I bought a sleep number 6 bed for $7000 and what a nightmare, The bed use a APP that never works, you need to call tech support and if you can not get the problem solved, you will sleep with the problem until it fixed. Mattress that breaks? What a joke. The bed breaks!?!? A 11 month bed got mid foam sank, I got a valley in the middle of the bed, they couldn't get the app connected, solve it over the phone, I called few times to solve it and in the end I have to pay for it $265. My back problem never went away, the bed needs always something, never got a minute of rest since I bought it, Not recommended at all, If I could I would return it.

No complaints with the store as well but there are definitely issues with the product and the customer support is horrible. Purchased the ILE with the Flex Fit adjustable frame a little over 2 years ago. Over the past year we've been experiencing issues with the adjustable frame constantly resetting and this issue is intermittent. Recently the smart phone app said to contact the support number which I did today. After an 30 minutes of troubleshooting they send me over to a third party where the adjustable frame came from. I'll get into this third party in a bit. The frame company, whoever they are, advised that we were given a green card with a serial number which they need. Unfortunately I don't have the card and I couldn't get under the bed to find it. Frame company then says to me that I need the remote for the bed. Interesting request as Sleep Number told me I didn't need to purchase the remote and could use my smart phone. After tons of aggravation on the phone with support and after spending $8K on a bed, I now have to make a trip back to the store to get a $34 remote so they can troubleshoot an issue that will probably just result in them sending someone out.
Now let me circle back to the third party frame company. Apparently Sleep Number told us the frame was from a third party and if anything happens with the frame, we'd have to deal with them. Honestly my fiancé and I don't recall that. IMO if you sell a product to someone, you're responsible for that product. This is Sleep Numbers get out of jail free card when the frame goes to crap. Sleep Number - that third party is a reflection on you. You chose to sell their products to your customers. Nice way of getting out of supporting a product.
I honestly spoke very highly about this bed and even recommended to friends. These beds can cost up to $12K when they're not on sale. The experience I'm getting from Sleep Number support makes it seem like I bought a bed at Costco.
Buyers beware because if you're bed has problems the support staff will make you spend hours on the phone while they try and troubleshoot. In the end I imagine they will send someone out but I will have to jump through hoops before that happens.
Oh and if you're issue is intermittent, and everything is fine on the phone with support, they assume everything is fixed.

The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.

I called Sleep Number support first and they ran remote diagnostics on the base. They said, "I'm getting an error message on the actuator on the right side of the bed." They said I needed to be transferred to their "adjustable base team" which turned out to be just a separate manufacturer. They said they'd pass on the info need by the base team and they'd take care of the issue from there. When I was connected with the manufacturer of the adjustable base, no info was passed nor was I informed of what I needed to tell them for my case; there are two actuators on the side of the bed having issues. This was not disclosed to me, so I had to start the process over of contacting Sleep Number support.

After another attempt filled with really long hold times on the phone, I finally got the info I needed and connecting again to the manufacturer of the base. As they were processing my bed issue, I was appalled to find out that I'd have to pay $90 for the replacement actuator, order a remote control for the bed (because a reset could only be done with the remote, which would be needed to complete the actuator replacement), and do the install myself.

When we purchased this bed for over $7k from Sleep Number in October. 2021, I was assured that this significant investment was backed by a 15-year warranty in case we ever had any problems. Considering the high cost, this was very important in our buying decision. The base is what really drove up the cost of this purchase and never imagined I'd have to shell out $100 to fix it after just two years of ownership.

I was so frustrated when I was told by the Sleep Number team that they only paid a pro-rated portion for the replacement part which decreased to 65% of the cost after the first year! And then 5% every year thereafter.These terms were NEVER mentioned when we purchased.

Sleep Number customer support recommended that I speak with a Customer Support supervisor so they connected me. Waited on hold for 20 minutes and the call dropped. Called back again to get connected, which again was another long hold time. When I spoke to the customer service supervisor, it was the worst part of this lengthy process. I went through the process again of explaining the issues I experiencing; he sounded like he couldn't care less and was totally disconnected. So in the end, I'm stuck with a broken bed unless I just bit the bullet and pay for the replacement part.

For something we invested over $7k into, I can't believe how bad this experience has been. This is my most regrettable purchase ever.

Don't waste your money!
I spent over 10K on a sleep number that has to be reset every night in order for it to work. They don't have their own technician everything is sub-contracted out and every time they come out they charge you. If you want a bed like this go to the box store it will be much cheaper then you won't care as much when it doesn't work.

Wish I didn't buy a split king the bed doesn't stay together you fall through the crack every night.

Purchased June 2021. Air chamber blew in my side of the bed their 15 year warranty is hyped they only cover a percentage, costing me $200 for a new air chamber, my husband is sleeping on the couch so I can sleep in bed. I am so mad $5000 dollar on a bed to have the air mattress inside bust and then told I had to pay even more to replace it. Never again. My mistake for not doing better research on reviews.

We have had our bed for about 6 years. We loved it and my husband has severe back issues. But, then it stopped working: app said Sleep Number for both of us was a 5, and the bed was hard as concrete! The next day I talked to a human, who decided we needed a technician….soonest available appt is in 7 days! We paid several thousand dollars for a bed and we have to wait a week to have someone out to fix it?! Where do we sleep? I wonder if the NFL players have to wait a week? My guess is no. So, if you're over 50, work, have back issues, and no other bed in your home, pick your poison/ the couch or the floor! This just about cements the fact that we will NOT purchase another SN bed….and just when we were considering an upgrade! Horrible service after the sale. Unacceptable.

We've had our bed just under 2 yrs. My partner's side has already popped. The mattress has a 5 yr warranty, but it doesn't actually cover anything. To replace the air chamber myself it costs $200. For the tech to come and do it, it's $320. That's with it being under warranty! When it happens again, and I certainly expect it to, we will not be fixing it. We'll just buy a mattress from another company. Such a waste of money. They really are a $#*!ty corporation. Not that I'm surprised.

If you don't like the mattress you will have $500 wrapped up in it by the time you send it back! Forewarning to check every single detail on the contract! There is NO 100 night "free" trial, they leave it the free and use phrases like "WORRY FREE". It is $249 to have it delivered and $249 to pick it up! Sleep Number is an incredibly shady company to do business with and I will be letting everyone know about the $500 trial if you don't like the bed!

Replacement form topper for older SN bed is terrible. Don't waste your money. They won't return it. I will be challenging it with our credit card company. Was told it would be the same replacement as what I had. The density is awful and it's not 3" as promised. Here is a cross section of the old (yellow) and new (gray) cheep piece of foam. Note the density and thickness difference.

I purchased my first Sleep Number mattress in 2008. It came with two separate air chambers that, as described in another review, kept separating. I too used pool noodles to fill the gap. Last November, the remote stopped working so I took it to a Sleep Number store to buy another one. The representative said I had to call Customer Service to obtain another. So I called and was told unless I had the original invoice, I could not replace the remote since that remote version couldn't be verified. Terrible CS experience.

Months later, I went to my local S# store to inquire about a Climate 360. The salesperson was friendly, no pressure, and knowledgeable. She also told me when I bought the original mattress, where (online) and the original invoice number. I decided to chuck the remote and buy the 360. It did take 10 weeks to arrive, but when it did, the techs were courteous and knowledgeable. They installed it in my converted, canopy waterbed without a problem. I also bought the remote, which I thought should be included, but the 360 primarily uses a phone app.

Last week, something went wrong with the pressure setting. I called the store and they said to call Customer Service. So with great trepidation, I did. I was pleasantly surprised. The service rep went through several diagnostics and conversed with me during the tests about a multitude of things; the weather, our jobs, sleep number experiences, etc. She spent over an hour, and when I had to go to work, she said she'd call me back when I got home- which was her quitting time. Nevertheless, she stayed late and called back, then proceeded to do a deep dive, taking a couple of hours. She isolated the problem, and is shipping the part Next Day Air. When she found out the technician wouldn't be available for three weeks, she was able to expedite that to one week (and apologized for that length of time) In short, I've never had a better CS experience.

Overall, I'm very satisfied with the bed and superior customer service. Maybe the company is heeding all of the critical reviews. I do get much better sleep and feel well rested. That said, I'm not sure the bed is worth $13k, Let alone their sheets. But then I knew that going in.

We were so excited about our sleep number bed, until we tried the heat setting. It was so loud, like sleeping on a garbage truck. If my husband came to bed later than me & turned on the heat I woke up.
We gave it 3 weeks then called for a return. We were told that they could put in for a free repair. At $11,000 for a mattress it should not have needed to be repaired from the start.

Now Sleep Number is billing us $300 for the return pick up!

Get a regular mattress without all the hype & a comfy comforter, you'll be much happier.

We spend $8000.00 for a M7 Sleep Number Bed. After 2 years the side foam where it connect to the top foam bed top as separated and so I contacted Sleep Number to schedule a repair / replacement of the faulty part. The lady I was speaking to said "I have heard of that failure and we have redesigned that part for that issue, we will send you out the new updated version. Does that sound okay? I said yes and then she said how would you like to pay for that? I asked why I would have to pay for it on a 2 year old bed? When we bought it they told us it was covered for 15 years and even had us buy a special bed mattress cover to make the warranty better. She said it's only covered for 1 year and then it's prorated at 65% then goes down by 5% every year there after. So that will be $480.00 to replace it. Its funny. If you go to the Sleep Number website, they have them for sale for $571.00? So seems like they overinflate the price and then get the consumer to pay for almost all of it and on a defective part that has been redesigned and should be free. This is my 3rd Sleep Number bed and my last one we had for 15 years with no foam issues. This will be my last Sleep Number bed unless they take care of this defective piece and make it right. Customer service goes a long way these days.

Was delivered and installed with a cracked/broken rail. After calling over and over and over and emailing pictures, they do nothing to resolve the issue. We like the bed but for 8,000.00 you would think they would fix such a minor thing! But, they just don't care. I would NEVER recommend them to anyone!

I see only blacks in your commercials! Since they're only 13% of the population, this must be your target consumer! I don't see any whites using your beds so I'll not purchase your product! I'll make sure to tell all my friends and family neighbors and coworkers that you're a black only company! You made a bad decision!

Sleep Number is not a company is not one that cares about its customers. All of the horrible reviews I now see and much of the reviews pertain to atrocious customer service I now find to be absolutely true. A business that is clearly profit focused and not customer focused will only build a dissatisfied base, and Sleep Number wins initially, but customers like me, a Registered Nurse of 29 years who has a huge sphere of influence, I will one person at a time tell every patient, every Doctor, every fellow Nurse, and everyone I encounter, that they should never make a purchase or consider making a purchase with Sleep Number. Customer Support is nonexistent and once your sales person receives their commission, you as a customer are officially on your own moving forward. My most recent dissatisfactory experience with your company involved 2 unhelpful customer service representatives, a dropped phone call and the icing on the cake was the displeasure of speaking with the most arrogant, unsympathetic, callous, rude Supervisor who you can complement because she towed the company line and with syrupy sarcasm, read your scripted responses, offered no help and as taught, went right into making my call about Sleep Number getting even more of my hard earned dollars that I receive, because I care and am a public servant. I am thoroughly convinced that this review will elicit no change, that no recorded calls will be pulled or reviewed for quality or training purposes, because for your employees to be as freely and openly disrespectful and hostile, the company does not have an employee problem, but has a culture problem that foster and allows mistreatment of your customers, so from the company CEO Shelly Ibach, who ultimately is responsible for my mistreatment and the mistreatment of customers who now regret ever making a purchase with your company, this is a business that does not care about having a good reputation. I feel so sorry for those customers that have purchased your product when they are seeking relief from pain and have debilitating health conditions. Imagine that customer calling Sleep Number expecting support regarding a bed that no longer functions at all, and with no care or concern, your trained professionals have no heart for your consumers and as trained, they advise customers to lie down on a hard floor to troubleshoot a ten thousand plus bed which is barely a year old, and after all is said and done, it is clearly communicated that the customer will either keep their unresponsive, deflated bed or the only other option is to have Sleep Number representative and rude supervisors sell you an expensive "REFURBISHED" pump that you are then expected to get back on a hard floor once it arrives and the customer should install the pump on your own. So once Sleep Number make another windfall, at your expense, by selling your REFURBISHED PARTS and then force you to send your problem part back to them, so that they can continue to make money in every way at the expense of their customers. If you don't like that option, then in addition, please feel free to have us send someone out to install the pump for you, of course at an astronomical cost. One cannot walk away from this type of interaction without feeling that you are being taken advantage of, used, abused and financially swindled by Sleep Number. I will never recommend your product to anyone and will always have only negative impression of and warning for anyone considering making the mistake of buying anything from Sleep Number. And by the way, I was left for the last week, suffering and in pain as I wait for a pump to arrive and subsequently, only then to have part of my personal time off work, to accommodate a service window, for the person who will eventually install the pump. To date I have yet to have the problem fixed and tonight I will have yet another painful, unpleasant, uncomfortable and deplorable night on my expensive, deflated, pain-inducing "Limited Edition" special "useless" bed. I have had only shameful experiences from an unscrupulous. Shame-LESS company that has No integrity whatsoever. Customers contact the Better Business Bureau and Consumer Affairs if you would like to try to change the culture of this horrible company. And by the way, I attempted to post this honest review on the Sleep Number website and this unscrupulous company refused to post this same review that I am posting now and sent m back an email of lies, stating that THIS VERY SAME REVIEW CONTENT, that it could not be posted because my review:
- mentioned a competitor
- included personally identifiable information of you or someone else
- included inappropriate media
- contained a URL
- was vague or needed more detail
- included profanity

So Sleep Numbers gets so many bad reviews that they have a person/persons that reads any unfavorable reviews, and then they send you an email with 1 lie after another, justifying why your review will not be published. This is a carefully run deceptive and amoral company that wants potentially new customers to believe that their product is stellar and that customer support is readily available. I am waiting with bated breath, to see what part magically fails next, just after your first year anniversary of my purchase, and please be mindful that 1 of the customer service even mentioned that when a Sleep Number bed goes offline and stops working, that THEY-Sleep Number support, have a mechanism in place where they-Sleep Number customer service can remotely reset the bed in order to get your bed back online. I suspect that disclosing this information was a mistake but it let me know that I they supposedly can reset your dysfunctional bed and make it work, then they can likely wait patiently for the one year anniversary of purchase to pass, and then you find out that the supposed "20 year warranty they tout about their beds," is a sham, a lie and all should prepare to be bilked by Sleep Number as the readily offer no solutions to any problem EXCEPT to sell you refurbished parts that have failed other customers, still at an astronomical price. YOU buy, they send, and YOU lay down get in the floor yourself to install. They then REQUIRE that YOU return the broken part (they will send you a shipping label) so that they can refurbish a part which likely has been in someone else's broken bed and they continue to make additional revenue as a result of this additional gimmick. Had I known any of this, I WOULD HAVE NEVER PURCHASED A SLEEP NUMBER BED. Sleep Number and its tactics, remind me of a well-designed Ponzi scheme. Take your $10,000 dollars and buy with anyone else that you choose, and run as fast as you can from Sleep Number.

CuWe have a 12 year old Sleep Number bed, so when it finally got uncomfortable, I figured that was old enough and we'd need a replacement. I went into the SleepNumber North Park (Charlotte, NC) store here. But when I explained the issue, the saleswoman (Darcy) told me I probably didn't need a new bed--to my astonishment. You don't see salespeople turning down sales usually. She set me up with Customer Service, where I first talked to a fabulous rep, Nique, who walked me through problem solving, and then on how to test the air bladder: 47 minutes going through everything on the bed, including finding the (very old) sales receipt. We passed the air bladder test, and another rep, Nadia, fixed us up with replacement foam at discount. These people saved us at least $3000 - on a 12 year old bed that will now be like new. Amazing customer service - best I've experienced in years.

The sleep number top of the line is a waste of money.
I wouldn't buy another one ever!
Plus the bs warranty depreciates over time so just a good marketing job for a crappy product. If the would have put the marketing money into RND might actually have a good product

Apparently their warranty is as follows for our bed: purchased before Mar. 29,2020: covered for 25 years,
0-2 years cost you nothing
3-20 is 20% plus 4% for each complete calendar year after the purchase date.

Customer representatives are terrible in this company and the store sells associates are not honest with customers. We bought a pillow online and it want comfortable so I brought back to the store. The guys told me I could exchange it to a different one and then he told me i can only exchange it once without telling me if I do that, I woouldnt be able to return it. However, the pillow again is so uncomfortable and I called customer service and tried to return it. All they said was you did exchange already. It's only return or exchange once. That's not what is told in store. The manager did not even want to work with me when I asked if I could speak with the manager. Horrible customer service and greedy company.