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Gina R.

Rogers, AR

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Total Points
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1

1 Review by Gina

Sleep Number

  • Sleep Number

“So Frustrated”
4/30/21

We recently moved and one side of our sleep number went flat. We called customer service on Monday and after troubleshooting and paying over $100 for parts replacement they determined we needed a new pump. They said they would expedite and it would be here on Wednesday. It is now Friday and I just got off the phone with customer service and they said the pump is on back order for weeks! I'm sleeping on the floor. It would have been nice if they had told me that on Monday. Was not offered a refund or even new sheets or anything. Will never buy Sleep Number again. Poor customer service.

Tip for consumers:
That the pump would be back ordered for weeks!!!

Products used:
Sleep number bed.

Service
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Sleep Number product 0
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Gina R.'s review of Sleep Number earned 4 Very Helpful votes

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